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Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello,
Please try to update the theme on a staging website to the latest version, v11.2 and the Molongui plugin to the latest version to make sure is compatible with the latest version of WordPress, clear all cache and check the issue persists.
Thank you!
Hello!
Please make sure you have all the TagDiv plugins installed and active. Also, the theme is up to date(version 11.2).
I recommend you to make a full backup and update plugins and the theme via file transfer, so that you donât face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
Sometimes, the issue can be from a plugin conflict, thatâs why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know the results!
Thank you!
Hello,
Please do the following steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins that you use
6. clear cache (if cache plugin exists)
Also, please let me know what PHP version do you have, we recommend version PHP version 7.3 or higher.
Also, please ask your host about a security plugin, maybe you have a security module that blocks this.
Also, please do a test using only tagDiv plugins clear all cache and check the results.
Thank you!
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Unfortunately due to the cache this is happening. The standard layout is responsive and if you use mobile theme plugin then the mobile theme will be displayed only on mobile devices. This is an older situation and after a lot of investigations our developers reached this conclusion.
Thank you!
I will look into making the change to WP Super Cache however it seems weird as I thought theme should be responsive regardless of cache, as this should be done with CSS media queries and not with a completely different version. Am I incorrect in my thinking?
Hello !
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.
Thank you!
Hello,
Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please send the link to your website.
Let me know the results!
Thank you!
Hi, I have a problem saving my theme options from the theme panel.
Here is what I tried so far:
1. Disabled all plugins, cleared browser cache.
2. Upgraded/degraded PHP versions and tried.
3. All theme requirements are already fulfilled including, memory limit.
4. Uninstalled and reinstalled the theme.
Unfortunately, nothing seems working for me. Please note that the theme is activated. I wonder what could be creating the problem. Any answers will highly be appreaciated.
Hello, article autoloading has stopped loading for new visitors, I have auto-loading turned on. https://ibb.co/CPYmZyD
LIMIT ARTICLES NUMBER 5
PAGE SCROLL PERCENT 20
I found out it sometimes load when I am logged in,. I have cleared my cache and everything but autoloading does not load when I am not logged in and the same for visitors
website is: emmarnitechs.com
Ok, i found the “issue”. If I disable the cache of mobile devices, all the images are loading.
Any advice to trace the grade back to the pagespeed test? đ
Hi!
AMP validator swears at my pages.
Example:
https://www.apartments.news/dizaynerskie-shtuchki-i-krasivye-ukrasheniya-vashego-interera/amp/
I also noticed that the AMP page is somehow incorrectly displayed on the Desktop version of the site:
At the same time, in the mode of viewing from mobile devices, the page is displayed correctly:
Mobile + AMP â ON:
Without debug mode, PageSpeed ââsees the AMP page:
The latest version of the AMP plugin is installed.
I checked for a plugin conflict.
I disabled all plugins except AMP and Tagdiv.
I was cleaning the cache.
What to do? Help me please.
Hello!
If your problem wasn’t fixed by the plugin try to follow those steps for both plugins:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let us know the results!
Make sure your plugins are not outdated!(it is a warning in Newspaper -> Welcome)
Thank you!
Hello,
Thank you for your quick response.
I just added the code here (https://i.ibb.co/SJzwZfS/1.png) and I cleared all the cache but still nothing as you can see (https://i.ibb.co/tZST693/Screenshot-20210810-142452-Chrome.jpg)
Hello!
I have replied here: https://forum.tagdiv.com/topic/non-mi-funziona-il-contatore-visite-in-versione-amp-mobile-ho-pagato-support/#post-412339
Please make sure to clear your cache.
Thank you!
Hello!
This appears in the Chrome too. You need to change your header background colors to white. First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Have you tried removing and re-adding the code ? Re-add the code, clear the cache and let us know the result!
Thank you!
Hello!
First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
