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Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that you clear all cache after you publish the posts and you do not have any offset set or the option of unique articles -> https://forum.tagdiv.com/unique-articles/
Let me know the results!
Thank you!
Hi,
Unfortunately, the Members plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
As you can see here this option works: https://www.screencast.com/t/X9Q8mZgWlQl
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
We do not have an option for private messages. Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});
Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please make sure that you have cleared your cache. As you can see here the HOME has gone: https://www.screencast.com/t/OIAamFkndEGU
Thank you !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Tried and checked. No Luck. The problem still exists. (Don’t have any child theme and cache plugins as of now.)
I have also checked the system requirements as per your document. Everything is ok.
Now can you suggest the solution for the problem?
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
I think that you are using a device with a small screen, please use the zoom from browser, this should make the import page from cloud to look normal -> https://i.imgur.com/BnQrbcu.png
If you are not using non of them, please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I cleared my browser cache but it still not working…
If you want I can record screen then can send you.
I first has TwentyTwenty theme installed and active. When this was active I had previously uploaded a favicon (it recommends 512×512) in the “Site Identity” section of the theme customisation.
Then I bought the Newspaper theme and switched that to active. I set the favicon in the Theme Panel but it’s still showing the one from the TwentyTwenty theme. I cleared all browser caches, tried incognito window, everything.
This doesn’t get used because the favicon for the TwentyTwenty theme still gets included in the blog page source *after* the one included by Newspaper theme, so my guess is browsers see it last and overwrite the one earlier in the source.
You can’t change this unless you go back to TwentyTwenty theme and change the favicon there.
Took me ages to figure this out!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hi Vlad,
You already had the answers in the posts above.
The link to a post with a video can be found, for instance, here: https://letzbehealthy.com/comment-soccuper-durant-le-confinement/
or here: https://letzbehealthy.com/david-blondiau-a-le-vent-en-poupe/
Also, the picture of the issue (happening on real mobiles) can be found here: https://imgur.com/a/ns8f41g
This issue is reproducible from several mobiles and is therefore not mobile-specific. However, simply reducing the window from a desktop does not reproduce the issue.
Finally, I found that, when browsing from a mobile the above-mentioned pages, the error is displayed at first. However, if you request the browser to display the desktop version (function in Safari – iOS), the large black border disappears.
Disabling the different plugins does not help (especially those that could lead to this like WP Super Cache (tested plugin) and Autoptimize)…
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
If you are using Cloudflare (CDN), you need to set it as in our guide from here -> https://forum.tagdiv.com/cloudflare-cdn/
And for WP Super Cache using the settings from our guide should work with Cloudflare without problems (in our documentation the preload is set to 0) -> https://i.imgur.com/63t3C6G.png -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please do not replay in your topic, this will only delay the time until you get the answer, we answer in topics from oldest to newest.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});
Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Vlad,
I cleared my Safari (Mac) cache and disconnected the account and reconnected it. But still it shows old Instagram posts from a few weeks ago…
Martin
Hello !
Please reset your Instagram Key and clear your cache. The only ID that should work it this: kfanaticsforevs
Instagram key: https://forum.tagdiv.com/instagram-widget/
Let us know the result.
Thank you !
Hi,
1. Indeed if you are using PRO demos, the settings from theme panel will no affect website, because PRO Demos are build suing cloud template from tagDiv Cloud Library and are build/edit with tagDiv Composer. So if you want to edit the pages or templates you need to do it with tagDiv Composer, for pages -> https://i.imgur.com/FIDsl3X.png or cloud templates -> https://i.imgur.com/QUul6Mj.png
2. There are two ways that you can create pages with our theme, using tagDiv Composer, you can see the example for homepage – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ or using the Gutenberg editor from WordPress -> https://developer.wordpress.org/block-editor/
If the pages were build with other plugins like Elementor, then is possible to not be recognize by the theme.
3. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using cache plugins, you need to enable the option from theme panel -> https://forum.tagdiv.com/ajax-view-count/
Now the view counter seems to work -> https://i.imgur.com/d1e3691.png -> https://i.imgur.com/BOC93tO.png
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
