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Hi,
Please make sure that the CDN is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/ also please make sure that you do not have other cache plugin activate because this can provide conflicts.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide some more details and screenshots!
Let me know the results!
Thank you!
Hi,
So you deactivate the google fonts from theme panel and set the default fonts on desktop page and there are still some fonts that are loading, please make sure that you clear all cache.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.
Thank you!
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
So I setup WP Super-Cache following the documentation but once this is on we start noticing that the desktop starts showing the mobile amp. Although when you then start navigating around the menu it does start showing the desktop pages as expected. It looks as though something in the WP Super-Cache is wrong or perhaps our CDN. We use a CDN service from the hosts of our website called WPX Hosting.
We need some help to check over our AMP / Mobile and Super-Cache settings as I can’t see what is wrong.
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
The block should remain saved after closing. Indeed there is no save button but that is how the blocks has been designed. Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please provide a link to your website in order to inspect. Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please provide a link to your website in order to inspect. Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I have enabled post sharing options from the newspaper theme panel but it is not visible on any post. I am not using any cache plugin.
I think I have the same issue, just updated yesterday and my homepage has lost all of its formatting. I do not have a cache plugin. This started about 12 hours ago.
THanks, i using WP Super Cache Plugin
is there any extended support? i have been struggling with mobile issues for days. reading documentation and following all the guides. i have several tickets with no resolution… i am willing to provide my admin credentials.
i have the cache plugin, and use it constantly
the theme is updated
wordpress is updated
unnecessary plugins are deactivated
i used the specific mobile content editor for mobile content (its broken)
i tried to use a tagdiv styled page for the homepage by deactivating mobile for that page. WONT WORK…
please.. please. i am concerned my client will need it very soon.
I’m not sure which plugin is the cache plugin? The only plugin I can see that may handle cache is “SG Optimizer” but I need this plugin in order to make my website load quick and optimal as it’s part of my hosting package.
There also seems to be another strange layout on the homepage now?
the theme was updated by ftp and the composer is verison 2.5 and cloud library is 1.4
regard status – all is green apart from
max_input_vars
1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
and
Caching plugin
No caching plugin detected – for best performance we recommend using WP Super Cache
we are on a managed server
there are 46 Homepages listed and when i type PRO in the search it lists 11
the 1 you cannot see says Homepage – Construct by TagDiv
Hi,
I do not quite understand what you mean, please provide me some more details an some screenshots about the problem you are facing.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
i have been using WP Super Cache plugin this whole time with no luck on this particular issue. and i am unclear on the deactivation direction. if i deactivate AMP and the mobile theme i do then get the homepage. but i want all of my other pages to be using the mobile theme, i also want the mobile theme navigation as the naturally responsive one from the theme is not a good UX.
so, i want the mobile theme one but just want to use the responsive page i designed for the homepage.
√ i do have the latest version of wordpress installed.
√ clearing cache is a never-ending routine with this theme (WP Super Cache installed)
√ non theme plugins deactivated
√ Theme updated
X still broken
other thoughts?
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Usually this problem comes from CDN or cache plugin, we recommend to use WP Super Cache Plugin also if you are using cdn please make sure that you configure it as in our documentation from here -> https://forum.tagdiv.com/cloudflare-cdn/
Thank you for your understanding!
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide me a link to your website where I can check this problem.
Thank you!
