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Hi,
I just checked teh provided link and for me the logo is displaying https://prnt.sc/q-k7LsNhopZV so I checked on the website and I found a situation – https://prnt.sc/vdtFvDM6Jytg it appears that on some pages the logo is encoded in base64. This is usually related to some image optimizations; it can be a plugin for images or cache plugin settings for images.
Thank you!
Hi Calin – all caches have been flushed by our tech support team for our site, and all non-logged in device caches have been flushed, but the problem persists and ONLY related to this particular Page (create from Cloud templates). Our tech support team has advised: “It may be worth reviewing the code used to build the new page. In many themes, custom CSS is added specifically for mobile and tablet views. If this is not configured, the layout typically defaults to the desktop CSS, etc., which does not always display properly across devices. I am not certain whether the TagDIV Newspaper theme supports this behaviour, but I would expect that it does.
Since other pages appear to be functioning correctly, this points to a likely issue within the code of the newly created page itself.
I understand the header and footer part, thanks.
Ok, if the problem doesn’t happen when you are logged in, then this is related to the cache settings and this is usually related to css and/or js settings from the cache.
Hello,
If this is not reflected when you are logged out, but appears correctly when you are logged in, it is likely because the cache was not cleared. Sometimes, it is necessary to manually clear the cache, depending on the type of cache and the settings used.
Thank you!
Sorry for the late response.
You are coorect site was slow because of malware on server.
But I am facing one issue after upgrade of theme.
I have configured wp-super cache as per theme documentation but after doing any update in content it is not reflecting on site immediately.
Is there any issue after upgrade theme ? update tooks so much time to reflect on front end.
Hi,
Please check it when you are logged in; it is possible that it is something related only to the cache plugin. I see that checking the website without the caceh apply, it looks normal.
– https://prnt.sc/wR768DKRVYvb (with cache)
– https://prnt.sc/7Gaf2Q1OYzmX (nocache)
Hello, when I try to edit page I get this error.
Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I’m getting pretty desperaty, already tried several things (ask claude, delete part of page, delete cache, turn off plugins…) but none of them works.
Yes, I updated the theme again (this time the plugins updated correctly during the process) and cleared the cache, which fixed the issue. However, it seems like something persistent is still breaking the site. If it happens again, I’ll show you. I already sent an email with a video showing how the site looks when the error appears, so you can check if you’ve seen something like this before. Thanks.
Hi,
For me, the website looks like this: https://i.imgur.com/yDXGkTI.png
If the situation was resolved after pressing Ctrl + F5, it’s likely a browser cache issue. That key combination forces the browser to do a full refresh.
Hello tagDiv Support,
We are building a site with the Newspaper theme. We currently have two home pages in WordPress:
– “Home” (front page)
– “Home test”
We changed theme colors via the tagDiv Theme Panel (accent, header text, menus, posts/pages colors). These changes appear on “Home test”, but they do NOT reflect on “Home”, which still shows the old default colors.
We also changed the site logo via the Theme Panel. The logo change does not show anywhere (neither on “Home” nor on “Home test”).
Site: https://datronbilisim.com
Demo/base layout: Dental Studio (prebuilt website)
Can you advise why Theme Panel changes (colors and logo) are not applying to “Home”? Do we need to clear theme cache, assign a specific Theme Style, or copy settings between home pages?
Thank you.
Hi,
Is very important when you update the theme to make sure that all theme plugins will be installed and updated. If those are not automatically installed, then they need to be installed from Newspaper > plugins.
If you can make a staging and update the theme there, we can take a look and see if there are any problems with teh update.
If everything looks correct when you are logged in, it is likely related to the cache; clear the cache, and if you are using a CDN/Cloudflare, purge it.
Thank you!
Hi,
The block filters will apply to all viewports, so if you want to have different content on mobile, you should consider using the mobile page option https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
What you need to know is that, on the mobile page, the cache plugin should support creating separate caches for desktop and mobile.
Hi,
Check if you are using ajax pagination, mega menu, and many blocks (the theme is making a query for each block in parts, and if you are using mega menu, each element as mega menu makes queries, also ajax pagination makes queries to the database). Also, make sure that you use lazyload for images.
Other type of settings that can reduce the numbers of queries: use a good cache plugin WP Rocket, use object cache (redis), and use flex block cache – https://forum.tagdiv.com/use-flex-blocks-cache-option/ (with will reduce the number of request instead of a request for each page load for each flex block, this request will be only after 5-10 minutes for that flex block, it depends on the time set)
In addition, it’s a good idea to identify what’s consuming your server resources. Tools like Query Monitor – https://www.superspeedyplugins.com/kb/performance-optimization/site-owner-tips/how-to-use-query-monitor-to-analyse-wordpress-performance-problems/ and Code Profiler can help you pinpoint high CPU or resource usage caused by plugins, themes, or database queries.
Thank you!
Hi,
I just checked your website, and it appears that you still have the signing on mobile on some pages and articles, so this is the problem (most likely, those are not even protected with reCAPTCHA https://prnt.sc/dK_CRlHv1fuH since you believe it is disabled on the site https://i.imgur.com/Y1oqLsJ.png – https://prnt.sc/A39SBfzgOQcf – https://prnt.sc/7V6Yyr4LLNxr). It is possible that you disabled the theme panel options recently, if so, please clear all cache and purchase the CDN.
Thank you!
Hi,
Could you please provide some screenshots? Is this happening on mobile or desktop? Do you have the tagDiv Mobile theme plugin enabled? If so, please disable the plugin, clear teh cache, and try again.
Thank you!
Hi Calin,
Unfortunately, it is still showing as disabled. When I save the changes, WordPress does report as the setting being successfully applied, but on the next reload, the setting shows as disabled.
Is there some kind of bug as currently there is not cache being utilized on the WordPress admin page. There is also no Object Cache plugin being utilized here.
Hi,
This could be a plugin conflict. Could you please do a test logged in on mobile and make sure that no cache is applied? If the situation still persists, we will need to do a test using only the theme plugins. And after you check it and confirm it’s working, enable the plugins one by one and check until you find the one causing this issue.
Hi,
The situation you provide in teh screenrecorec appes to be like there is an object cache applied on teh backend and when the page is refresh the settings are brought back from the cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ – https://prnt.sc/nM-cb6wOMRDS
Also, after the options are enabled in the theme panel, you’ll also need to add with tagDiv Composer the element post view count to the single post template with tagDiv Composer
Hi,
When using the tagDiv Mobile theme plugin, ensure you use a cache plugin that supports separate mobile and desktop caches.
Also, using Cloudflare, you’ll need to use Cloudflare APO and activate cache by device type.
I have done all as per your screenshots, cleared the cache and still nothing happening when i selcect pas 24,48 hours or 7 days. is there a delay of some sort ? I have lookedand it seems the “SHOW POST VIEWS
Enable or disable the post views (on single post page)
If you use Single Post Views shortcode on template, please enable this option.” button goes back to off as soon as i change page. you can see here https://infostourisme.com/wp-content/uploads/Enregistrement-2026-03-17-134606.mp4
Hi,
There are a few options that should be enabled so you can use the popular 24 hours, 48 hours or 7 days.
Under the theme pane > Post settings, make sure that the “SHOW POST VIEWS” under post and custom post type is enabled – https://prnt.sc/9ZgYXf68s0ts then enable the “Ajax view count (keep counting with cache plugins)” – https://prnt.sc/yU9nCBscpjs_
Under Theme panel > blocks and settings, make sure that the option ” 24/48 HOURS & 7 DAYS POST SORTING” is enabled – https://prnt.sc/kekH1436n7Xu
The last thing is to make sure that on the single post template, you have the element view post count – https://prnt.sc/g_8ADbYD4eK5
Thanks for the reply. I tried logged in and logged out in multiple browsers. It just shows latest posts. I believe it may be CloudFlare or WP Engine cache causing the issue. I’m going to use another solution instead of the random option.
Hi,
If this situation is happening only when you are not logged in, then it is related to teh cache you are using.
Please do some tests, log in on the site, and see if, after refreshing the page a few times, the article has been changed or not (also, you could add a few more articles for better testing).
Another situation could be a plugin conflict, with an extra plugin interfering with the theme plugins.
Thank you!
Hi,
This situation appears when you are logging in. If not, then it can be related to some css/js settings from the cache/optimization plugin.
Thank you!
Hi,
If you have the Newspaper theme version 12.7.5 and the classic editor plugin installed, the mentioned column for the sidebar should no longer be displayed – https://prnt.sc/dPpvumtqkk0B. Just make sure that all cache is clear, no object cache is applied. Another solution will be to try with a different browser, where there is no cache on the browser for the website.
