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Hi,
1. I see the website like this at the moment – http://prntscr.com/lk6gqd on both Chrome and Firefox browsers.
Usually caching is to blame if the latest articles are not displayed. A caching plugin, server provided cache etc. Website visitor will be served a cached version of the website.
If the new articles are visible after 24 hours as you say, that must be the cache expiration date before automatically clearing it self. You could check what caching is active in the website, maybe set a lower expiration time.
2. Maybe it runs slow when there are many visitors at the same time. These would be the theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Check with your hosting provider to increase the allocated resources if needed.
3. When the optional mobile theme plugin is not active, the same content from desktop is displayed on mobile. What exactly disappears when viewing the website on mobile?
If caching is to blame then the problem would be visible on all browsers. Unless maybe it is also related to the browser cache. Try to force refresh the page in the browsers (Ctrl+Shift+R).
Thanks
Hi,
This is heaping because firs is load the default css from them, and after that is load the custom made in theme panel or blocks.
Pleas install a cache plugin like WP Super Cache and see if the problem persist.
Thank you for your understanding.
thank you so much. insalled successfully wp super cache plugin and speed has increased.
please try to find a way by which we can disable mobile theme plugin for specific page or all the pages.
this will help alot actually.
Hello Fatih,
Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your Flex Block. Also, if you want to make some tests with the Flex Block, you need to check the following link from here -> https://affiliate.tagdiv.com/#/load/Blocks
Thanks for the message!
Be sure to regenerate first as mentioned in the guide, so the necessary thumbnails are created properly.
Once activated the mobile theme will take over. Each page, post etc will be served by it. So if you link to a page from your website, the mobile version will be served.
To achieve something like this would be like deactivating the mobile theme for specific pages, which is not possible with our plugin unfortunately.
A caching plugin would increase the loading speed significantly. We recommend the WP Super cache, this plugin works properly with the mobile theme as well
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
The guide is older, some of the settings were renamed in the plugin, most are the same however
– https://www.screencast.com/t/O4bGofxq
I disabled cache plugins and i tried with diffrent browsers. I create a new page. After then i tried the same thing. I didn’t get any error this time but i have still same problem. “hide featured posts” option doesnt work.
After upgrading to 9.1 I’ve got a new problem with this site I’m maintaining. When I trying to edit a block of text using the Edit Content button (like in the Text With Title block), I get the edit window with no editor bar, no way to save and cannot click on the Text tab.
I’m on Safari on MacOS 10.14.1
In Safari when I inspect the issue, I’m getting the following error which makes sense since I’m not seeing the proper editor:
TypeError: undefined is not an object (window.tinymce.editor)
I’ve tried to reinstall the theme. I’ve tried to deactivate all the plugins to see if that makes a difference. I’ve tried editing in Chrome. I’ve tried clearing caches.
Thanks.
Hi,
I Have Problem with Speed for Mobile Theme
Can You look Image:
I’m using:
WP Super Cache + Cloudflare + Newspaper mobile version + speed Booster(Active)
Hello,
When I try to edit a page with TD Composer the sidebar loads but none of the buttons are clickable and the main part of the page has the circle icon that spins but never loads. I’ve tried clearing my cache and have used Chrome and Safari with the same result.
Any solutions?
Thanks
1 more thing, should i cache plugin ?
Saludos. Cuando intento editar mi pagina de inicio usando el TagDiv Composer, mi sitio web me devuelve este error:
Error 520 ID de rayo: 47aadb857b2d530e • 2018-11-16 15:05:46 UTC
El servidor web está devolviendo un error desconocido
Debajo de este error aparece el siguiente mensaje:
Si usted es el propietario de este sitio web:
Hay un problema entre el caché de Cloudflare y el servidor web de origen. Cloudflare supervisa estos errores e investiga automáticamente la causa. Para ayudar a respaldar la investigación, puede extraer el registro de errores correspondiente de su servidor web y enviarlo a nuestro equipo de soporte. Incluya el ID de Ray (que se encuentra en la parte inferior de esta página de error). Recursos adicionales para la solución de problemas .
Nota: Actualmente utilizo el certificado SSL gratis de Cloudflare.
Hi,
If you have some cache plugin install , please deactivate it and clear all cache, and try again.
If the problem is still there please make a test, remove all ad from the theme panel, clear all cache and try again.
Thank you.
Hi,
Is possible that you have some cache plugin install, if is so please deactivate it, clear all cache and try again.
Also we recommend to use wp super cache plugin.
Thank you for your understanding.
Hi,
You can try to use wp super cache plugin, in this way the load speed of pages will increase.
Also you can try to clear the headers background color, and will be load the color for accent color on headers background.
https://www.screencast.com/t/peBlOCNt
Thank you for your understanding.
Hi,
Please try to deactivate all plugins that are no theme required, clear all cache and try again, is possible that some plugin to interfere with the theme plugin.
Thank you for your understanding.
Hi,
T the time of checking I see posts from the current day in blocks. For example
– https://www.screencast.com/t/itvRnbgpc0
Usually this type of problems can be caused by caching. This may prevent the latest content to be displayed when not logged in (most caching plugins will not cache the website for known or logged in users).
I see the total cache plugin is active on the website. Maybe check it’s settings and set an expiration time for the cache so it auto deletes itself after a smaller period of time.
Thanks
Hi rparlier,
Please make sure that you have the last version of the theme and all theme plugins updated, after that clean all cache and try again.
Thank you.
Hi,
Please follow the documentation about API – Modules – Introduction -> https://forum.tagdiv.com/api-modules-introduction/
Also please be notice that we do not do custom work.
Unfortunately the modules are made to show pages and posts, not sliders if this what you want to achieve.
Also please remove the api you create clear the cache and see if the problem persist.
Thank you for your understanding.
Hi,
Please deactivate all plugins that are no theme, clear all cache and try again.
Also if you have made some changes in theme file, or if you have custom code please investigate it.
Let us know the results
Thank you for your understanding.
It’s been an issue in the past, so I have read through other posts in the forum on the subject. Have already cleared cache but counter does not display proper count of followers.
Hi,
Please make a test, create a new post an insert a smart list, see if the problem persist.
Also you can try to deactivate all plugin and clear all cache and try again.
Let us know the results.
Thank you.
Hi,
If I Understand correctly, you say that you don’t have the field that let you to make a category mega menu https://www.screencast.com/t/JcbXCdGwZj, if is so is possible that you have some plugin conflict, please try to deactivate all plugin, clear all cache and try again.
Let us know the results.
Thanks
Hello there,
I have the same issue. It’s began when I updated to v4.6. This is my website: http://www.applebites.it
I tried to clear my cache but the problem continues to bother me.
Hi,
Please try to clear all cache.
Also you can make a full backup , and make a temporal user as admin, until we solve the problem, after that you can delete the user and send as on email the user name and password . Include a link to this topic in the email
This is the only way we can inspect and solve this problem.
Thank you for your understanding.
Hi,
I’ve inspect your source page and is look like something set the type= in all scripts https://www.screencast.com/t/WBhxpsgi6Dr
https://www.screencast.com/t/iKqpekjT
This problem is not from Google analytics , please try to deactivate all plugins, clear all caches and try to see if the problem is still there, is possible to be a plugin conflict.
Thank you.
