Search Results for 'cache'

Hello AWAY FROM LIFE,

You should simply install our AMP plugin without any other untested plugins with this functionality, clear all the caches and check the results. This is the Newsmag changelog
-> https://www.screencast.com/t/AeHuWBu4YiHI

Hope this helps and let us know how it goes!

Thanks for the message!

Hello paologalli,

Please update the theme to the latest version of it, clear all the caches and check the results.

Thanks for the message!

Hello tovyt,

Sorry but please notice that social sharing does not come from our theme, unfortunately! https://www.screencast.com/t/9t6hMxM4ob9P You should remove the untested plugins which have this functionality, clear all the caches and check the results!

Thanks for your understanding!

Hello Severin,

Make sure that your theme has fully installed via FTP way, all the plugin are updated, clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello texxxo,

I suggest you make a new fresh install via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access for further investigation.

Thanks for your understanding!

Hello MBESIKCI,

Ensure that you are using the latest version of the theme, installed via FTP way, clear all the caches and check the results. Increased the system status parameters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello Ednardo Menezes,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello Palle_66,

I have inspected your website and I saw that you have some errors through your console and also, you are using some untested plugins which can interfere with the theme and causes a lot of unknown issues. Please check here -> https://www.screencast.com/t/YfXL5dUC Please remove all of these, purge CDN files if you are using the CDN system, clear all the caches and check the results.

Thanks for your understanding!

Hello,

You did not clear the cache. Now it works fine on your site. Please check again.

Thanks.

Hello cucumberandco,

I have inspected your website but the Header Logo seems to be there as you can see here -> https://www.screencast.com/t/waG3onFAB Regarding on your images, I saw that you have a problem with opacity for your images. It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

If your sidebars break and overlap the content, then it means there is an issue on that page breaking the sidebars. Please disable all plugins except the page builder and clear cache. Then test again,
Let us know if the issue is still there.

Thanks.

Hello 33ParkMedia,

I have inspected your setup page and I saw that you are using some untested plugins which can break the theme functionality and that’s why the lazy load does not work! Try to disable all of them, clear all the caches and check the results.

Thanks for your understanding!

Hello,
Sorry but I’m not sure why this happens. Do you alter the theme code? do you use a child theme? Did you test without plugins? There a re many things to check in debugging such an issue.
First please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Timo,

I have checked your website and I saw through your console that you have a lot of js errors as you can see here -> https://www.screencast.com/t/rlvLknHgNko
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello all,

Please keep in mind that the latest version of the theme has been fully tested and should work as expected. Ensure that the theme has been correctly installed via FTP way, all the required plugins have been updated, clear all the caches and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page.

Thanks for the message!

Hello belony509,

Please update the theme to the 8.7.3 which is the latest version of it, clear all the caches and check the results.

Thanks for the message!

Hello,

1. In most cases. the td composer issue is caused by a limitation on the server or a blocked php file on your end. Usually admin-ajax.php gets blocked by the firewall.
You can also try this method: https://forum.tagdiv.com/topic/tagdiv-composer-goes-blank-when-i-try-to-edit-my-pages/
Plugins can sometimes cause this issue as well.

2. If the settings appear to be saved, but then after refresh they are back in their original form, then you are facing with a caching issue. Please disable all caching you can think of and contact your hoist and have them disable any hosting side cache. Sometimes hosts have caching that users are not aware of.

Thank you!