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Hello,
Please make sure you update the theme plugins as well by deactivating and deleting the current ones you use now and installing them again from the latest theme package.
Also please make sure you clear all cache afterwards.
Thanks.
Hey Catalin,
I have done everything based on the documentation and I am using only your tools. I can’t find the solution because I don’t use to do that. I have cleaned everything with your proposed cache plugin And I don’t use theme child. I installed the theme yesterday first time because the website is new one. But I don’t know how to find js errors…
Could you help me?
Thanks in advance
I bought & installed yesterday via FTP and everything is updated. I followed all of your how-to’s nothing more nothing else… I cleared the caches and the problem is the same!
In addition the slider is not responsive! I clicked the button to change and it is not responding.
Hello greenboxae,
I suppose to be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello greenboxae,
Make sure that you are using the latest version of the theme installed via FTP way, update all the plugins to the latest version of it, clear all the caches and check the results. If the problem persists, try to make a new fresh install to another sub-domain for testing and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello paologalli,
Did you have installed the theme correctly via FTP way, updated all the required plugins, cleared all the caches and the problem still persist?
Let us know how it goes!
Thanks for the message!
Hi Catalin,
All the plugins I send to the list below are up to date.
There is a folder named “Newspaper” running on 8.6 version of the server. The newly updated theme is in the same location under the folder named “Newspaper 8.7”. This morning I cleaned all the cashes and experimented by changing the names of the folders mentioned above (“Newspaper” to “Newspaper 8.6” and “Newspaper 8.7” to “Newspaper”). And then my site crashed. I had to get back everything I did.
The above scenario did not work even if I brought all the plugins into a passive state.
Thanks in advance for your help.
The plugin list;
Accelerated Mobile Pages
Akismet Anti-Spam
Better WordPress Minify
Decent Comments
Default featured image
Easy WP SMTP
External Links
Forget About Shortcode Buttons
Glue for Yoast SEO & AMP
Hatom/hentry remover (Fix errors in Google Webmaster Tools)
Hupso Share Buttons for Twitter, Facebook & Google+
Fast Secure Contact Form
MailChimp for WordPress
MetaSlider
My WP Translate
Simple Social Icons
Smart Copy Protect
Social Media Feather
tagDiv Composer
tagDiv Multi-Purpose
tagDiv Social Counter
tagDiv Speed Booster
TinyMCE Advanced
Twenty20 Image Before-After
WordPress Related Posts
WP Maintenance Mode
WP Subscribe Pro
WP Super Cache
wpDiscuz
Yoast SEO
Hello,
Please check your cache and the hosting side cache as well as your cdn sever. THere is something preventing the changes to apply correctly.
It could also be a plugin causing this so Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This is a code that breaks the html. It can come from a plugin or custom code modification. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello gisat,
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello Demir,
Please make sure that all of your required plugins have been updated to the latest version of them which come bundled with the latest packet. Also, if you have the problem with the Newsletter you should simply replace the old version of it with the latest version of it directly in the file via FTP way, clear all the caches and check theme will work as expected.
Thanks for the message!
Hello Duvher,
1)Please update the theme via FTP way according to our documentation from here ->
https://forum.tagdiv.com/install-via-ftp/ because this is our recommended and the surest updating way for our theme.
2)Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, ensure that key has been approved by the Facebook and it’s valid and clear all the caches and check the results. For more references to this problem, please check the following topics from here -> https://developers.facebook.com/status/issues/205942813488872 https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa – https://www.nop-templates.com/boards/topic/3388/facebook-integration-locked-due-to-recent-press-privacy-concerns
3)Sorry but I do not exactly understand what you want to achieve. So, if you need to disable the comments count you should disable it from here -> https://www.screencast.com/t/GZ9NBxiFI -> https://www.screencast.com/t/Qjfz65wwh2p
If is not what you mean, provide more details.
Thanks.
Hello kim-2,
Please update the theme to the latest version of it. I saw that you are using the 8.1 version of the theme and the latest theme version is 8.7.3. Please update it via FTP way, remove all of the untested plugins, clear all the caches and check the results.
Thanks for your understanding!
Hello LEOV,
This error occurs because your Newsletter plugin has not been updated to the latest version of it. You should simply remove it and added it again from the latest theme packet. Clear all the caches and check the results. Should works!
Thanks for your understanding!
Same problem for me. 8.7.3 working, clear caché, put another Instagram id, all ok. But when I try to put my own id, no show any Instagram photo: https://www.leyendasdetoledo.com
Any idea? Thanks.
Good afternoon. The same problem is on the site afisha-smolensk.ru/
The cache was cleaned, even disconnected the caching plugin. But he writes 0 readers. If I put another id, then everything is fine, after I put my own, but again shows 0
Hello lukehodge,
If you are using some untested plugins you should remove all of these, clear all the caches and check again the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Provide there the link to this topic so we can quickly identify you.
Thanks.
Hello Kley,
So, please notice that Google allows you only a rating from 1 to 5 stars and our theme has more possibilities to give a review for 1 to 10 (for points). So, if you look at the following example -> https://www.screencast.com/t/PoAT9NcWvf you will see that exists two scores. The first one is generated by the post review and the second one is the review you-re showing the Google SERP which is identically but calculated on another scale (from 1 to 5). So, if you want to have the same review you should make the following change from td_review.php like this -> https://www.screencast.com/t/okcyo8mxSF
Clear all the caches and check the results.
Thanks for your understanding!
Please use the facebook developers website and create a new app and app key as it seems some of the old FB keys will not work anymore.
Make sure you clear cache after you implement the new key.
Thank you!
Hello,
There is a new problem regarding facebook and the recent changes they made to the code
It is not an access token problem but this time a facebook key problem. Please use the facebook developers website and create a new app and app key as it seems some of the old FB keys will not work anymore.
Make sure you clear cache after you implement the new key.
Thank you!
Hello,
There is no need to be afraid of the new update.
People do not update the theme plugins and do not clear cache after the update. That is why you see all the issues posted here.
Please use this guide to properly update: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hello,
Please clear browser cache: ctrl+shift+del and then reload the page using ctrl+shift+r
Thank you!
Hello Timo,
I have inspected your website and I saw that you are using some untested plugins which can break the theme functionality and causes this kind of errors, sorry! Try to remove all of these, clear all the caches and check the results. If the problem is still there, I suggest you make a new fresh install to another subdomain for testing and check the results.
Thanks for your understanding!
