Search Results for 'cache'

Hi,

Try clearing the cache as well, go into the cache settings and clear it. Check if this solves the issue.

Thanks

Hello,
Glad it worked out. The counter is also affected by cache so until the cache was cleared, you did not see any change.
Thank you!

Well that is the issue then. You seem to have a js issue that breaks the theme functionality. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

I believe Google does not cache stylesheets, found some related topics here
– https://webmasters.stackexchange.com/questions/112434/does-google-care-about-cached-versions-of-site-having-stylesheet-and-javascript
– https://webmasters.stackexchange.com/questions/112434/does-google-care-about-cached-versions-of-site-having-stylesheet-and-javascript

@Alicegreentree For the widget (and footer Instagram) the modification will have to be made to a theme file
– https://www.screencast.com/t/aarFvKbNg
You will have to edit that theme file and remove all the code in it, replace it with this one
– https://pastebin.com/yrr2DdwB
You can use FTP to do that
– http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

For the social counter, you have to edit a file from the plugin. You could use even the WordPress plugin editor
– https://www.screencast.com/t/z3tpYife1J
Replace the selected code with the one provided in the pastebin
– https://pastebin.com/8p6r7TDh
Then the counter will work as before.

After making these changes be sure to clear the cache and CDN if used.

@lchfdieta The account seems to be private, the images will most likely not be displayed if the account is private
– https://www.screencast.com/t/ETwoLLF9
It has to be public in order for the images to be pulled.

@Talent10 The widget will refresh every 3 hours, so there could be a different issue. Please provide a link to your website and we will take a look.

Hi,

Try clearing the cache, that would be a suggestion you could try. The counter seems to to be configured properly. As long as all the necessary information is entered the counter should work
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
– https://www.screencast.com/t/p0YA0ejRYG0

Thanks

Hi,

The news ticker currently has an issue where the text color is no applying
– https://forum.tagdiv.com/topic/can-not-change-newsticker-text-color/
That issue could be caused by the browser cache, in most cases that was to blame. So please try to clear the cache of the browser where the issue is present. or it could be caused by browser extensions.
Check in a different browser if possible as a test and see if there is still an issue.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please change the id to a global one such as cocacola and then change back to your own one. This will reset the cache of the plugin. It will work afterwards. Here is the example on Sirius Pro’s fb account.
https://www.screencast.com/t/UE4qNWr9G

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
Unfortunately not all plugins work with our theme and custom plugin implementation is not part of the theme support.

Thank you for understanding.

Hello,

When using a cache plugin, please activate this option for the counter to be precise: https://forum.tagdiv.com/ajax-view-count/

Thank you!

Hi,

The counter seems to be configured properly from what I can see. If all the required information is entered there should be no problem
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Try clearing the cache you have installed and check the results. If there is still an issue send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Include a link to this topic in the email.

Thanks

@Earned Media From what I can see the Facebook seems to be configured properly, try clearing the cache and see if this refreshes the displayed data.
YouTube should be configured like this example
– https://www.screencast.com/t/53zgrEAcF
– https://www.screencast.com/t/GYw2we0t0m

For all with Facebook problems clear all caching, including browser cache. If possible provide links to your websites so we can take a look. The Facebook like page has to be public with no restrictions in order for the counter to work properly.

Hello,

this is strange indeed. Please do not use the wp editor as it is buggy sometimes. Use your cpanel and edit your files through the file editor there. It could also be a strong cache you have ion place either from a plugin, host or cdn server.

Thank you!

Hello,

Please check your cache as the time and date should work properly. It seems to be stuck in 24.03. Try to clear cache and check other cache sources like the host or cdn server.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Try clearing the browser cache as well. If you could provide a link to your website we will inspect it.

Thanks

Hello,

The container is gone now. It must have been the cache, not being cleared yet. The issue is no longer present.

Than you!

Check in the plugins section, if you have a caching plugin installed go into its settings and clear the current cache, there should be a button for that. Also clear the browser cache, or test with a different browser.
We could take a look at the website if you could provide a link to your website.