Search Results for 'cache'

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please check any htaccess rules you might have in place.

Thank you!

Hello Daniela,

We have no reports of this issue for the moment. It must be something local affecting it.
Please check to see if the implementation is done correctly:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

If everything is in order, try it without plugins as there could be a plugin conflict affecting it. Disable all plugins except the page builder, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Thanks.

Hello aleksandarcasual,

Notice that your image is too small than your Big Grid, big thumb. You should load a bigger image than this or you can use such a plugin which has a functionality to regenerate the thumbs and enlarge the image like Thumbnails Regenerate with Force Regenerate. You can try them, clear all the caches and check the results. Should works.

Thanks for your understanding!

Hi,

Please also clear caching as the counter is affected by cache.
Provide a link to your site as well so I can inspect it.

Thanks.

Hi,

Please check again if the translation is entered in the proper field
– https://www.screencast.com/t/ffSGNj3vPZM
Then clear any caching installed. A cache may prevent or delay the changed you make from being displayed.
I have tested it and the translation works as intended
– https://www.screencast.com/t/TfAQ9PfaAG
– https://www.screencast.com/t/OeK5Zcg2PHj

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

If the get access token does not work on your site please uninstall and delete your current version of the social counter plugin and install this one:
http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
Then please clear your browser cache before pressing the get access token. Here is an example on chrome: ctrl+shift+delete: https://www.screencast.com/t/afA9RzKuRsDv

Thanks

Hello fgmotta,

I recommend you to make a new clean install from scratch via FTP way because this is the surest theme method in this case. This error might appear to a wrong theme installing and that’s why you can bring this issue. Make a full backup to your database and try to reinstall the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Thanks for your understitching!

Hello republicmediagroup,

This kind of error might appears because the theme does not right installed. Try to make a new clean install from scratch via FTP way with the latest theme version, clear all the caches and check the results. Also, you can try to turn off the following option from Seo Yoast, like this -> https://www.screencast.com/t/n8Cc35EofLh
Clear all the caches and check the results.

Thanks for the message!

Hello likocorp,

unfortunately, I do not exactly understand what you mean and what files you refer to, sorry! Most likely, all of these might appears from your untested plugins, if you are using something like this. Try to remove all of them and leave just to active only the plugins that come bundled with the theme core files and what the theme needs. Clear all the caches, purge CDN files and check the results.
If you need more assistance and if is not what you mean, please provide more details about your problem and exactly specify what kind of files you are referring to so I can try to provide a more accurate response.

Thanks for your understanding!

Hello Ramin Davi,

I have inspected your website and I saw that you have some problems with your mobile menu, sorry! First of all, please try to disable all of your untested plugins which might interact with the theme core files and causes a lot of unknown issues. Remove all of them, leave just to active only the plugins which come bundled with our theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. All the setting regarding on mobile background can be found in Theme panel, like this -> https://www.screencast.com/t/SReeYrPvmzBw

Thanks for your understanding!

Hello Somosung,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello tt5,

First of all, please ensure that you are using the latest theme version which is available for our Theme Forest section and then, make a clean install from scratch via FTP way because this is the surest method in this regard.
The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL. Also, ensure that you are using the latest theme version and only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

If you problem is still there after you have followed all of these steps and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello Knux0r,

It seems to be an issue which most likely happened due to a wrong installation of the theme. PLease try to make a new clean install from scratch via FTP with the latest theme version, install only the plugins that come bundled with the theme core files, clear all the caches and check the results.

Thanks for your understanding!

Hello Rudy Rodriguez,

Please check our demo preview and check the results -> https://demo.tagdiv.com/newspaper/ Also, I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and break the quality of images, like Autoptimize plugin, Photon by Jetpack, etc. You should remove all of these plugins, leave just only of required plugins to be active, clear all the caches and check the results.

Thanks for the message!

Hello all,

Please notice that W3 Total Cache is not tested with our theme and might cause a lot of unknown issues like this, sorry! You should use WP Super Cache for caching plugin because it is tested with the theme and should work as expected.

Thanks for your understanding!

Hello loyalweb,

Please notice that meta information does not come from our theme as you can see here -> https://www.screencast.com/t/fvUhRj1Y5z Most likely, this comes from your untested plugin’s files, sorry! Remove all them, clear all the caches and you will see that meta will not be there.

Thanks for the message!

Hello Edragon,

Do you are referring of missing to this option, like this -> https://www.screencast.com/t/4JGNM3jd Please ensure that you are using the latest theme version which is available on Theme Forest and install it via FTP way because this is the surest method in this regard. Also, check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Cler all the caches, purge all CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

hello,
I have tested both colors you mentioned on my end but they work as expected. I cannot recreate the issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!