Search Results for 'cache'

Hello AWAY FROM LIFE,

I have checked your website and I saw that you are using some untested plugins which can break the search functionality for mobile. Try to disable all of them, leave just Visual Composer, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hello Caylean,

On my side, you Block 6 look like this -> http://screencast.com/t/1UomguCMgx which is correct. Clear all your caches and check the results. Where is the problem?

Thanks for the message!

Hello cityguide,

If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. The untested plugins can interact with the latest version of the theme and cause a lot of unknown issues. Try to clear all your caches, purge CDN files and check again.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,
Please allow it a bit of time as it will not be instant and it is affected by cache. Please clear all caching on your site and ask the host to disable any hosting side cache that might be in place.
Thank you!

Hello allrems,

I have inspected your website and I saw that your background image for your homepage is not right setup and the image URL is no valid. This type of issues happens due to your untested plugins which you are using on your website, like this -> http://screencast.com/t/7nAxG0Yo Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello lovegiabbit,

I have checked your website on mobile mode, and I did not saw any problems. It seems to work as accurately. Also, I have noticed that you are using some untested plugins which can interact with the theme files and cause a lot of unknown issues. If the problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet nad rule out any conflicting plugins.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer and revolution slider, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then test again with only the 2 plugins active. I tested the theme with both pluginhs but could not see any conflict.
Here is an example on my end: http://screencast.com/t/p2UCwsu4FU
post settings work as expected: http://screencast.com/t/c2IAeI3b
rev slider works as expected: http://screencast.com/t/6B6G3RUy

Thank you!

Hello posonty,

Please ensure that you have updated your theme via FTP method because this is the surest way in this regard. Try to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello antisemitism,

It is not enough to update only the theme. You should update all your required plugins which come bundled with the theme packet. Remove the old version of Visual Composer and Social Counter and install the version for these plugins which come bundled with the latest version of theme, clear all your caches and check the results.

Thanks for the message!

Hello mrmobile,

Please notice that the Rev. Slider was tested with the latest version of the theme and seems to work as properly. Please ensure that you have right installed your theme and Rev. Slider according to our documentation. Also, if the problem is still there, you should provide your website URL so we can further inspect your setup page. Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Try the new update without plugins or child theme and let us know if you still have trouble

Thank you!

Hello,

Please use this guide to properly set the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also clear all caching afterwards as the facebook counter is no live and is affected by cache.

Thank you!

Hello,

A new update was just released so please update your version of the theme and visual composer: https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then test this without any other plugins. disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Let us know how it goes.
Thanks

Hello tmaghrebt,

I have checked your website and I saw that you are using some untested plugins which can interact with the theme core and cause a lot of unknown issues. Please try to disable all of them, leave just Visual cOmpsoer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Purge all the CDN files and check the results.

Thanks for the message!

Hi,

I made some tests but everything seems to be in order – http://screencast.com/t/qnP8be2yB after refreshing the page – http://screencast.com/t/v28o39iF This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it.

Thanks

Hello,

1. This could be because of your customization. Please restore the plugin and theme to it’s default code and test again. Try to disable all plugins except visual composer and buddypress, clear cache and reset cdn files if you use it. I cannot se this issue on my end so it is caused by something on your end.

2. The colors are added by the plugins and our theme has no option to change these colors. You can use this css code to change the black colors:

.bbp-search-form input[type=submit]{
background-color:red;
}
#bbpress-forums li.bbp-header{
background: none red;
}

#buddypress div.item-list-tabs ul li.selected a{
background-color:red;
}
.td-page-content .item-list-tabs .feed a{
background-color:red!important;
}

These colors do not have settings for them so they can only be altered with css. You will have to identify the ones you want to change and use the browser inspector to alter their color. If the plugin does not add any options for changing the colors, the theme cannot do it instead.

Thank you!

Hello lucentitsolutions,

I have checked your website on mobile mode and I saw that you are using the Mobile Theme plugin and the featured images are not showing as properly. Also, I notice that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Purge all the CDN files if you are using the CDN system and check the results. If the problem is still there, please make a new clean install from scratch via FTP method because this is the surest and safe mode in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!