Search Results for 'cache'

Hello sanjeev,

Our theme has been fully tested with Chrome browser and the sidebar is working as expected. You can try our demo and check the results. Please ensure that you have correctly set your caching plugin because we recommend this method using the WP Super Cache, according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ You problem might come from your untested plugins if you are using on your website. Please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. As long as the Sidebar is working fine on our demo preview, means that the problems is on your side and not from our theme. All the js code wich is used in theme is located in tagdiv_theme.js like this -> http://screencast.com/t/cWwFaYzeDbWD
If you need more assistance in this regard after this tips, please provide your website URL so I can further inspect it closer.

Thanks for your understanding!

Hello Abhay Pratap,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins which might appear. Try to clear all your caches and check the results.
Also, if your problem is still there after this, please send us am email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Provide the link of this topic so we can easily identify you.

Thanks.

Hello davider,

First of all, I will thank you for your interest to our theme. So, please ensure that you have fully downloaded the theme packet with the latest version of the theme from Theme Forest. Try to install again the latest version via FTP but only with required plugins (Newspaper 4.11.2, Social Counter 4.1 and Mobile Theme), without any untested plugins because these might create a lot of untested issues. Clear all your caches and check again the results.

Hope this helps and let us know how it goes!

Also, if your problem is still there after these tips, please try to make a new clean install from scratch with the latest version of the theme and check how it will work with the default settings.

Thanks for your understanding!

Hello smartwebdigital,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and then, make sure if you have updated all the required plugins to the latest version of them ->Visual Composer 4.11.2 and Social Counter 4.1. Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if you are using some untested plugins in our theme which might cause this issues, please try to disable all of them and runs the theme only with the required plugins.

I hope that helps.

Thanks for your understanding!

Hello wwth,

First of all, please ensure that this type of problem is not caused by your caching plugin and then try to clear all your caches, purge CDN file if you are using the CDN system and check the result because it should not appear any problems in this regard.
So, if your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Please mention there what kind of custom CSS is not applied to your theme which is added to your child theme so I can identify them and also, so I will be able to provide a more accurate response. Also, please provide the link of this topic so we ca easily identify you.

Thanks for your understanding!

Hello orbofdarkness,

Please ensure that you are using the latest version of Visual Composer 4.11.2 and Social Counter 4.1 in order to achieve the best result with the social counter. Try to clear all your caches, purge CDN file if you are using the CDN system and test it again.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

I have checked your website and I did not saw any problems in this regard, as you can see here -> http://screencast.com/t/I94ZQumEmM40 Everything seems to work as properly. If your problem will reappear, please try to clear all your caches, purge CDN file if you are using the CDN system and try again and check the results.

Thanks for your understanding!

Hello xaijona,

This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER -> request this to your hosting provider), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.

Hope this helps and let us know how it goes!

So, if your problem is still there, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello scorp,

Please try to disable ALL the plugins and leave just the Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible that your plugins to interfere between them and might cause some unknown issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. this should rule out a plugin conflict.
if you still have issues with this, please make a request via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can inspect this issue. Please also include a link to this topic.
Thank you!