Search Results for 'child theme'

Hello eworld007,

Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer or TD Composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Unfortunately not all files can be changed from the child theme. Some files can only be edited from the main theme. The files that work in the child theme are mentioned here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello Alex,

This happens when you update the theme or change themes temporarily. This is a common issue with all WP themes/installs. Not theme specific. Also, I will recommend you to check with your hosting provider as to where the error log is. 500 error means site crashed on ping/visit — could be overload — did you assign enough memory to your install? Please also check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

If you use a child theme, that means you have custom code implementation (otherwise the child theme is pointless). Please restore the theme to its default state and test without any customization. That means, activating the main theme and removing all custom code. If your child theme has not been updated properly, all sorts of issues can occur. Please update your theme to the latest version and test without a child theme. if the problem goes away then you need to re-create your child thebe by using the one that comes bundled in our theme package.

Thanks for your understanding!

Until we inspect the site and run a debug, it is hard for me to provide any solution as I have nothing to start with. I need to investigate the issue in order to provide a solution. I cannot do that except from the back-end. you cna create a temporary user and delete it after we are done with the investigation.

if you want to go at it yourself, please follow these steps:

1. disable all plugins
2. clear cache
3. disable the child theme i you use one.
4. make sure the theme is installed proeprly
5. Check the system status screen for errors.
6. Check the htaccess file on your host for particular rules that can affect the site.
Thanks.

I am having problems replicating this on my end, I use the latest theme version and latest Woocommerce (same as you), only theme plugins and Woocommerce active. I tried with a few iPhones and the Safari browser, the images load perfectly and the menu works as it should.

In your case the images seem to be invisible and the menu is not working. Maybe another plugin is causing it somehow, or custom code. You could begin investigating this, plugins, custom code of any kind, the child theme.

The mobile theme probably is not loading the cause of the problem, that is why it works.

Hello,

You cna try adding this custom css to your theme panel under custom code:

@media (max-width: 767px){
.td-wpml .menu-top-container {
width: 100%!important;
}
.top-header-menu{
display:flex!important;
}
.td-wpml .menu-top-container .wpml-ls-item.menu-item-has-children .sub-menu{
right: auto!important;
left: 0!important;
}
}
Thank you!

Hi,

It would be best to create a child theme in that case, a child theme is provided in the theme package (code folder)
– https://forum.tagdiv.com/whats-included/
This is a guide – https://forum.tagdiv.com/the-child-theme-support-tutorial/
The child theme comes with a functions file, enter the codes there.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder and woocommerce, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but the new cloud library templates were not tested in a multi-site environment
Please try the cloud template in a non multi-site and see if you still get the errors mentioned.
it could simply be a plugin conflict as I see a mention of a plugin called wp-explorer that could be providing the error.

please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

That file is not supported to be modified in a child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
It is a critical file of the theme. Best you do not modify it in any way (or make a backup if you do), or there could be problems. Try to optimize the website by other means, instead of removing code from the theme files.

Why exactly do you want to delete the blocks and modules files? You can use any block type you want in pages, only those will be loaded. If you want to optimize more, maybe try and use fewer block types with same modules
– https://forum.tagdiv.com/theme-blocks-modules/
Reduce the number of blocks with pagination as well.

Also check the theme requirementsr guide for a proper functionality
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hi,

So the child theme is creating problems? What design is affected by the child theme? If you disable the child theme, is everything working properly?

Code in child themes at some point may not work, the main theme files will be modified by us eventually, so your modifications may not work properly or at all. In this case the code will have to be adapted. Go over the code used in the child theme and modify where there is a problem.