Hello,
This usually happens because of ssl implementation not done properly. Please change the site url and home url to https if you have ssl enabled.
Also please make sure you do not use any untested plugins. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
Please try and deactivate all plugins except theme plugins, Check if there still are errors. Disable temporarily optimization plugins and remove custom code, deactivate the child theme if used.
Note that we are currently investigating some issues where after updating the theme the admin cannot login or there are issues. These will be fixed as soon as possible in a theme update. Sorry for this inconvenience.
Thanks
Hello,
We have not encountered this issue before. We cannot recreate it on our end.
Please try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi. So I was trying to make some changes to the mobile plugin but I still cannot figure how to show related posts in the theme files. I can see there is a code in the files to show the posts, but I wonder if they are hidden with CSS? How do I show the related posts? Second, I would suggest you make the mobile plugin folder inside the theme to be compatible with the child theme (for those who want to make style the appearance of their mobile sites).
Hi,
There should not be any errors, please try again and reinstall the theme (by FTP is recommended) delete old theme and paste new one
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Make backups to be safe before updating the theme.
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used. Check if there still are errors, let us know the results after trying this.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
@dcarrero First please deactivate the child theme you are using as a test. Switch to the main theme. Clear all installed caches and CDN if used. Check the results after trying this.
Hi,
First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.
Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.
If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.
Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.
Thanks
Mobile Menu and Search not working on my website. I have tried de-activating all plugins, changing theme to normal theme not child and lots of other things.
I have a mirror here –
https://2018.b2brepository.com/
And it works fine?
Please advise ASAP
Many thanks!
Hi,
First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.
Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.
If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.
Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.
Thanks
Hi,
Now it seems the mobile version is displayed on desktop
– https://www.screencast.com/t/gHlhhXCyU5
Something is not functioning properly on the website.
Please try to clear the cache in the super cache settings, then deactivate it. Check if the issue is solved. If you have any hosting or server provided cache disable it. If you have entered code in theme files or custom code sections, temporarily remove it. If you use a child theme, switch to the main theme. Let us know the results.
Thanks
Hi,
Is the problem specific to the homepage? Does the rest of the website display properly? Edit the homepage with the composer and check if the content is still there.
The update will not erase page content, everything should be as before. Very important to clear every cache installed and CDN as well if used. If you use a child theme, temporarily switch to the main theme. Deactivate all third party plugins if possible, leave only them plugins active. Let us know the results.
Thanks
@kwacha If you could contact us by email at contact@tagdiv.com we will investigate. Make sure both tagDiv composer and multi-purpose plugins are updated. They are now version 2.0
– https://www.screencast.com/t/wanXBak8fa41
Sorry for this inconvenience, there should be no problem after updating to the latest theme version as long at is made properly (FTP recommended) and theme plugins are updated. Problems can be caused by third party plugins or maybe child themes (switch to main theme if you use one).
Please also include a link to this topic in the email.
That is usually caused by caching. Clear everything, installed caches or server provided, CDN cache if used, also clear browser cache. Also if you use a child theme switch to the main theme. Then check the results.
The tweet button is no longer included in the share, so if you made the updated and it is still appearing then chances are your content is served from cache.
Just update the parent theme using that guide. The child theme will not be affected.
I am usingn the child theme of 8.5, how do i update when i have a child theme?
@samochodyelektryczne I will just share it here. Find the post template you are using. In my case, I use post template 2. So its corresponding file is loop-single-2.php (you should find the one which corresponds to your post template). Inside the loop single file, search for <?php echo $td_mod_single->get_social_sharing_bottom();?> and below it, paste the following code
<div class="navi-previous-next clear clearfix">
<div class="navi-previous navi-item"> <?php
$prevPost = get_previous_post();
$prevthumbnail = get_the_post_thumbnail($prevPost->ID, 'td_100x70'); ?>
<p class="navi-icon"><?php previous_post_link('%link', '<span class="navi-prev-title">← Previous Article</span>');?></p>
<div class="navi-post-content">
<?php previous_post_link('%link', $prevthumbnail); ?>
<?php previous_post_link('%link', '%title'); ?>
</div>
</div>
<div class="navi-next navi-item"> <?php
$nextPost = get_next_post();
$nextthumbnail = get_the_post_thumbnail($nextPost->ID, 'td_100x70'); ?>
<p class="navi-next-icon"><?php next_post_link('%link', '<span class="navi-next-title">Next Article →</span>'); ?></p>
<div class="navi-post-content">
<?php next_post_link('%link', $nextthumbnail); ?>
<?php next_post_link('%link', '%title'); ?>
</div>
</div>
</div>Then save.
Paste the following CSS in the Theme Panel Custom CSS section.
.navi-prev-title {
font-size: 12px;
color: #c1c1c1;
text-transform: none;
font-weight: normal;
}
.navi-next-title {
font-size: 12px;
color: #c1c1c1;
text-transform: none;
font-weight: normal;
}
/* SINGLE POST NAVIGATION - PREVIOUS / NEXT */
.navi-previous-next {
margin-bottom: 35px;
margin-top: 35px;
}
.navi-previous {
width: 49.5%;
float: left;
position: relative;
border-top: 1px solid #e0e0e0;
border-bottom: 1px solid #e0e0e0;
padding-bottom: 20px;
padding-top: 20px;
}
.navi-next {
width: 49.5%;
float: right;
position: relative;
border-top: 1px solid #e0e0e0;
border-bottom: 1px solid #e0e0e0;
padding-bottom: 20px;
padding-top: 20px;
}
.navi-previous img{
float: left;
margin-right: 10px;
position: relative;
z-index: 1;
}
.navi-next img{
float: left;
margin-right: 10px;
margin-left: 10px;
position: relative;
z-index: 1;
}
.navi-previous a{
display: block;
font-size: 14px;
text-transform: uppercase;
font-weight: 700;
color: #222;
font-family: Open Sans;
text-align: left;
}
.navi-next a{
display:block;
font-size: 14px;
text-transform: uppercase;
font-weight: 700;
color: #222;
font-family: Open Sans;
position: relative;
margin-left: 10px;
text-align: left;
}
@media (max-width: 480px) and (min-width: 0) {
.navi-previous {
overflow: hidden;
float: none;
margin-bottom: 10px;
margin-top: 30px;
width: auto;
}
.navi-next {
margin-top: 10px;
width: auto;
float: none;
overflow: hidden
}
}Then disable the inbuilt theme post navigation from the theme panel. Guess it should work.(You can edit the css to your liking).
I would recommend using a child theme when doing this.
Yes it is, this and a child theme are considered safe ways to customize the theme. So custom code entered in any of the theme panel sections will not be lost after a theme update.
@Ochelh Indeed that could be the case, changing the theme or child theme name will most likely cause issues.
@eworldlinx If the problem still exists after trying the suggestions above, check if the theme or child theme name have been changed, revert the names as they were originally.
@Simion C, i think he is using a child theme and changed the theme name same as i did. Thats why he is getting those errors.
Please update the theme plugins as well. Deactivate and remove them and reinstall them from the latest theme package. Check if the issues is solved.
Also make sure you have updated the theme properly
– https://forum.tagdiv.com/how-to-update-the-theme-2/
You could try reinstalling then theme as well, by FTP.
If you use a child theme, please try to temporarily switch to the main theme.
Let us know the results.
Hi,
The head tags and opening body tag are located in the header.php file, located in the main theme folder
– https://www.screencast.com/t/elSsWx6sV
The closing body tag is located in the footer.php file
– https://www.screencast.com/t/UCvJH6x27s
Copy these files in the child theme if needed and enter the code there.
Thanks
Hi,
Indeed changing the theme or child theme names will certainly cause problems. There is no solution for that at the moment, keep the theme and child theme names as they are by default and there will be no such issues.
Thanks
Hi,
The file you mention is not supported to me modified in a child theme, only specific files from the booster folder can be modified in the child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
You will have to make modifications directly in the main file and make a backup of it. Keep track of update change logs to see if this file is modified after an update. If not, restore the backup. That would be a solution.
Thanks
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
