Search Results for 'child theme'

Hi,
It seems you did not replace all the files. Please use this guide and update your theme using the ftp method:
https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also check your child theme as that need updating too if you use it
Thank you!

Hello,

VC can be left active as it is a required plugin. I replied to disable all plugins EXCEPT VC…not VC included.
You will have to disable all plugins. It could be a different problem but plugins are the main reason for such issues. It could also be a custom code in your child theme, a js optimization tool or simply a setting you forgot to check : http://screencast.com/t/WmdHIcoc
If you still have trouble with this, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate but please be advised as we will disable plugins for a few minutes while we run our tests.

Thank you!

Hello Syams,

Unfortunately, our theme does not have any such an option that allows you a way to change the gradient for our modules, sorry! So,if you want to change this gradient, please notice that you should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_module_mx1 .td-module-thumb a:last-child:before {
background: linear-gradient(to bottom,rgba(0,0,0,0) 0%,rgba(0,0,0,.7) 100%);
}

You should change the values from the linear-gradient parameter if you want to change it.

Thanks for the message!

You can use the child thee for the css, I just stated it;s easier with the theme panel. You will not lose any code from the theme panel if you update. It is easier than using a child theme.
Thanks.

Hello,

The child theme name should not affect the theme, but please try to use it with the default name provided here:
http://screencast.com/t/s6PvxKerg5
If you want to add custom css to your theme, do not use a child theme for that. The theme has a custom code box in the theme panel where you can add the css: http://screencast.com/t/sw3HjrWb7tx

Thank you!

Hi,

The mobile theme has not been tested with the child theme support.
The mobile theme files can be found here: http://screencast.com/t/ZD1204Md6

Thank you!

Hello lancetylerphotos,

Before each update, we recommend doing a full backup to your data because in this case, you will avoid losing all your data. Please keep in mind that the updating from 4 to 7. If you are custom modification through the code and you are not using the child theme, please keep in mind that all of them will be overwritten by the new update. For more information about what type of files were changed in our new update, please check this link ->changelog section -> http://themeforest.net/item/newspaper/5489609 Please notice that your update has to be done only via FTP because this is the surest method in this regard. For more information about theme updating, please check this documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Good luck with your project!

Ok,

Now we also see the issue as well as the js error that creates it http://screencast.com/t/ULf4gxKuao
This is a standard plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. Also if you use a child theme, switch to the main theme in order to rule out any custom code that will affect the theme js.
Let us know how it goes.

Thank you!

Hello,

This usually happens when the theme js breaks. This happens very often on plugin conflicts. Please disable all plugins except visual composer, clear cache and rest cdn files. If you use a child theme, switch to the main theme so we can rule out any customization as well.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also remove any custom code you may have in place (make a back-up before)
If you use a child theme, please switch to the main theme. Try to bring the theme as close to the original code as possible. And then test again. Please also restore any changes made by third party optimization tools.
If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wo-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,
I have tested the patch and it works as expected. Please make sure you re-write the files in the destination folder properly and copy over all the files from the patch. We tested both replacing all the theme files (whioch worked anyway but just to be sure) and only uploading the patch files. Both methods updated the theme properly and no errors were found. Please make sure you also update your child themes. switch to the main theme so you are sure no custom code affects the update.
Here is a winmerge test that you can do yourselves to see that the patch contains all files: http://screencast.com/t/snrEmhDVOBz1
Please make sure you do not have any customization that will break the theme when updating.
Also test for any plugins that might not work anymore in 7.5 as this is a possibility as well.
Thank you!

Hi,

There is a list in the theme panel that shows where each module is being used. In the case of module mx8 it is used only on block 18 so your change will not affect any other block. You will find this list here: http://screencast.com/t/y3t0atLB9a
As for the updates, the mokdules can be altered from the child theme as this guide suggests: https://forum.tagdiv.com/the-child-theme-support-tutorial/ It will spare you a few updates if the file does not get modified.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and rest cdn files. Also make sure you switch to the main theme to make sure any code in the child theme does not break the theme. (a child theme is never update proof. It needs updating too)
Thanks.

Yes, if you refer only to the css code, you can add your custom css to Theme Panel > Mobile Theme > Custom Css. If you refer to code modifications for the mobile theme files then you cannot overwrite them using the child theme, sorry!

Thanks!

Hi,

Just a note for your update steps, please clear all the caches and purge your files if you use CDN after you update the theme and the plugins. If not you will have caching issues.
Regarding the theme’s plugins update, the procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Of course you can do this also via ftp, there is not problem.
The Mobile Theme is an optional plugin. It is not a required plugin, so you don’t need to use it if you don’t want too, the theme still have a responsive layout and a mobile version like in version 6. You can read more about Mobile Theme plugin here – https://forum.tagdiv.com/the-mobile-theme/ The Mobile Theme files cannot be overwritten via child theme.

1. No, the Social Counter settings will not be removed, you only need to check if it is properly configured – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. The latest Speed Booster version is 4.5 so please make sure you use it with the latest theme version.
3. The Mobile Theme comes with it’s own template and Mobile Editor so you can add content for your pages there and they will not be empty – http://screencast.com/t/4XYf2A8pXM The Mobile Theme will not work with Visual Composer elements and it doesn’t render tagdiv blocks. Like I said above if you want the same content like on desktop also for mobile devices, just do not activate Mobile Theme plugin and it will be the same. If you want to use the plugin you will need to add content to your pages, create other menus and check the Mobile Theme settings from Theme Panel.

Thanks!

• This reply was modified 9 years by Alin [tagDiv].

Hello,
The lazyload animation is the first to break on plugin conflicts or any js error. It could be a custom code in the theme or the child theme or a cdn server or an optimization tool. It can be a large number of causes for the lazyload to break.
Thank you!

Hello kochfix,

I am glad that you are happy with our product. Please keep in mind that the child theme has not been tested with the mobile theme and we cannot provide an accurate response in this regard, sorry! For more information about child theme support, please consult the documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
For your second request, please keep in mind that the translation feature is fully tested with mobile mode and seems to work as properly. Please ensure that you have loaded your desired language and then you have pressed Save Settings, like this -> http://screencast.com/t/qAhGLgYvw9

Thanks for the message!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict. Also if you use a child theme switch to the main theme to rule out any custom code that can affect the main theme.

Thank you!