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Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Please make sure the code is written correctly and there is no error related to your code in that field.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure you have all Tagdiv plugins active, up to date and installed, and also:
– Cloud Library
– TagDiv Composer
If the issue is still there, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
I can’t see your mobile version at all.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure your plugins, WordPress, theme are up to date.
Thank you!
Hi,
I’m using tagdiv cloud library for category and tag templates.
I have a post rating plugin that will show the average rating on posts lists in most other themes, but it doesn’t show on any post lists in Newspaper, I assume because I’m using cloud library.
I’d like to take a stab at adding it directly into the template in my child theme. What templates are used in Newspaper for the posts loop for categories and tags and for flex block 1?
Thanks
Cheryl
Hello!
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Sudhir!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.
Thank you!
Hello, If I comment that part in single.php from parent theme or child still it shows double comments.
Image
Hello!
First of all, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again. Also, check if you have WP Bakery and uninstall it.
Let me know the results!
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.2 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.2, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.1 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.1, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you
Hello,
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
The AMP Update is fully functional with Newspaper Theme and there are no issues from what I can see. This may be due a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please check that post when you edit it normally and check “Excerpts” to have no space there.
If all settings are clear, then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
Please check if you have the mobile header global for desktop and mobile too.
If there still is that problem, then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
Usually, when you click on author name, you should be redirect to author page.
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.
Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope that helps you!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
Hello,
Please make sure that the update procedure is done correctly, that the plugins are updated too and active: https://forum.tagdiv.com/how-to-update-the-theme-2/ also, try to deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and see if is still a problem.
Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details about the issue you have, screenshots, a link to your website.
Thank you!
