Hello szedmaktom,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1), WordPress (4.5.2) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Please ensure that you have updated your theme only via FTP because this is the surest method in this case. Try to clear all your caches and check again. I have tested on my side and the custom Sidebars are working fine.
Also, please make sure that this type of issue does not come from your untested plugins. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Can I use the same theme and activation code for another installation of wordpress within the same domain? it is the same website divided into two data banks.
Hello g10ktk,
Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello mhendiz,
Please notice that the WordPress uses, ‘by default’, for each visitor, approximatively 40 requests to the database. So, if you install a basic theme, you will bring approx.60-70 requests and if you are using some plugins, your requests will reach to 100 requests/person. If you are over than 600 users (600*100=60 000 requests) and yet, you will have a problem in this regard and that’s why your CPU are ‘going crazy’. Please keep in mind that this is why cache plugin is needed and we recommend using that, for better results. Also, if you do not want to use some caching plugin for your theme, you will have to try to reduce the number of these requests, using fewer blocks on your pages, deactivating the page view count and ajax page view and also, you will have to use only the plugins which are absolutely necessary for your project. Another alternative in this regard would be that your caching plugin to be active only for your pages if you do not have ads (in case of you have not ads for your all pages). So, you can try to disable the WP-Cron.php if you are not using this or you can set it to work at different intervals. For more information about this case, please consult this links here -> http://www.inmotionhosting.com/support/website/wordpress/disabling-the-wp-cronphp-in-wordpress
Hope this helps!
Thanks for your understanding!
Hello Robert.
The design for each demo is added custom in the style.css file. There is no setting to chose one style or the other. If you want that design, you will have to install the demo as there is no way to add it from the theme panel.
Thank you!
Hello,
I have identified the issue. I have a plugin called Ultimate Member installed. It also adds an option to menu items where the mega menu option would be. Looks like it is overriding the mega menu option on menu items.
Is there anyway to resolve this issue? I need the ultimate member plugin along with the menu item option it presents. Any assistance would be appreciated.
Regards,
Ezenwa
Hello nikhar77,
Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Glitched,
I have checked your website and I saw that your toggle mobile menu it is not had any reaction. I suspect this issue come from your untested plugins which you are using on your side, though. -> http://screencast.com/t/Uj4ZCsEkWOb Please try again to remove ALL your untested plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that the theme is fully tested and works as properly. You can do a test with our demo preview and check the results n mobile mode, like this -> http://demo.tagdiv.com/newspaper/
Hope this helps and let us know how it goes!
Thanks for oyur understanding!
Hi
I deleted the previous Newsmag theme and js_composer plugin and installed the latest versions, but Visual composer is not working?
I looked at previous recent questions and followed your advice.
Any ideas what I have done wrong?
Hello TagDiv,
My site (www.glitched.co.uk) is no longer running JQuery on Mobile?
The mobile toggle or mobile search is not activating on mobile devices.
I have re-installed the theme, deactivated all plugins and re-activated them and the theme will still not register the action.
What can I do to fix this?
Thanks,
Hi Catalin,
I have make a clean install and installed the latest version of the theme.. Also installed the travel demo. But i have a question about the travel demo.
How can i change the background size? I want change the height size of the “td-travel-header”. Where can I find this?
Kind Regards,
TB
Hello,
The option should be there by default. Please make sure you have all of the options checked in screen otions (top of the screen)
if the mega-menu option does not come up, please disable all pl;ugins exceopt visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme try switching to the main theme.
Also try to remove any custom modifications you might have in place.
If all else fails, maybe the theme did not install properly so try to reinstall it using this guide: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!
Hello fklarer,
Please notice that you will have to use only the Visual Composer version that comes bundled with our latest version of the theme (Newspaper 7.1.1 -> Visual Composer 4.11.2). Please ensure that you have done these steps only via FTP because this is the surest method for theme updating, clear all your caches and test it again and check the results. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.
Hope this helps and let us know ho it goes!
Thanks for your understanding!
Hello seanbagheri,
Please ensure that you are using the latest version of all of them, clear all your caches and test it again. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
I recently installed the newspaper theme and I am interested in using the mega menu for my site. However, I do not see the mega menu option when I expand a menu item.
Here are the steps I followed:
1. Navigate to Appearance > Menu.
2. Expand a menu item. However, when I expand a menu item, there is no option to make it a mega menu.
Am I missing a step or setup?
Regards,
Ezenwa
Hello solidoes,
The surest way in this regard is to install the Black Version demo from scratch. Also, please notice that every demo has an own custom design and it is not simple to achieve this from the Theme panel. As a hint, you will have to check the style.css for this type of demo, like so -> http://screencast.com/t/WxpENXAteJdH and there you will find all of the code which has used to achieve this design. Please notice that the best way to have the black version of our theme is to install that demo.
For more information about installing demo, please consult here -> https://forum.tagdiv.com/search/installing+demo/
Thaks for your understanding!
Hello,
Thanks for your help. I am able to load my homepage now. It appeared to be an issue with the install on my staging site. Thanks!
He desinstalado todos los plugins, e incluso he puesto el tema original y no el child y sigue el logo pequeño
¿Alguna idea?
————–
I uninstalled all plugins, and I’ve even put the original theme and not the child and follows the small logo
Any ideas?
I posted earlier on this; no response yet. Visual Composer does not show the templates so I cannot use it. I finally gave up and purchased the newer version directly from Envato, installed it. Same problem. Either I am doing something very simple wrong or there is some other basic bug. Please help. Thank you.
Ok, my client is still interested in changing the skin to the black version, my question is could make that change by making changes from the Theme Panel or must install the demo? Thank you
Hi,
Did you by any chance change themes recently? As if you have, our theme only counts the views from the moment you installed the theme. It cannot count back the views from your previous theme, but analytics does.
If this is not the case, then a js error could also break the counter and make it not work as expected. Please provide a link to your site so we can inspect the count and see if it increments.
Than you!
Hi,
I installed the “Tech News” demo.
There is a “star rating” to see under some posts. I installed the plugin “WP Review”, because I thought, it would be the one used on “Newspaper”.
But it doesn’t work. There is the star rating under my posts now, but in the blocks i created with visual composer, there are no stars to see.
How did you make it?
Thanks for your support.
Best regards,
Rome
Hi,
Please deactivate all plugins including jetpack, as not all jetpack options are tested. Jetpack is a monster of a plugin that has lots and lots of features. We have not tested all of them and there are some that do not (mobile theme and photon) There could be more as jetpack is ever expanding/. Test this without plugins and see the results. If the problem is still there, please also test this on a WP default theme like twentysixteen to see if the issue is only with our theme installed.
Let us know how it goes.
Thank you!
Hello,
The social counter needs to be updated as well. The new version of the theme requires the new version of the social counter so please deactivate and delete your current version and install it again from the theme;s plugins section.
As for the mobile ads, you will see a new option in the theme panel here: http://screencast.com/t/Aulh7aZ7
Thank you!
Hello,
if you edited the demo content and did not create your own after you installed the demo, then this will hapen as the demo content will be removed. the best way is to create a back-up of your page by copying the page layout from text mode and pasting it in a new page. Basically create a duplicate of the content that will get removed. This is a common problem people have as it;s easier to edit the demo than create content from scratch but the downside is in this type of situations when people change demos after they already have their site set-up.
Please create duplicates of the content that gets removed so you no longer have edited demo content on your site.
(there is no way of installing a demo without the content being removed)
Than you!
