Search Results for 'install'

Hello Atakanyildiz,

Please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme and install it directly. Also, please install only the plugins that come bundled with our theme, clear all cache and try it again and see how it work for you.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Iridiumx2,

Please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme and install it directly. Also, please install only the plugins that come bundled with our theme, clear all cache and try it again and see how it work for you.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Samron,

In most cases this issue is due from mobile theme module from Jetpack. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to follow this steps because some untested plugins used by you could cause some interference between theme and these plugins and create this kind of issue. After this, try to enable your plugins one by one and find the culprit. If your problem is still there after my advice, please send us an email at contact@tagdiv.com whit your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link to this topic so we know who you are and what the issue is.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
It seems something is wrong on your side as the td-modal-image class gets applied on the td-post-content which is not the way it should be. Plus i see you have multiple div’s with the td-post-content class. Something is definitely not OK there. Maybe some custom modifications are in place that affect these classes. Please try to create a fresh install of the theme if you do not have custom modifications. If you do, then you can create a testing sub-domain and install the theme there to test it out and see how the classes are supposed to be applied. You can also compare your code to the demo: http://demo.tagdiv.com/newspaper/
If you need further assistance with this, then please request it via email as there is only so much we can do before accessing your website and inspecting the back-end.
Thank you!

Hello Kohram,

Please ensure that you have switched to another permalinks type, as the example, Day and name, also, you have disabled all the active plugins except Visual Composer, SEO Yoast, clears all cache and install only the plugins that come bundled with our theme.

If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link to this topic so we know who your are and what the issue is.

Thank you for the message!

Hi,

Unfortunately there is no option to do this. You can only load one demo on one instance of the site. It can be done however with multiple sub-domains all having the theme installed and different demos installed on them, then adding redirects to the links. It’s a bit of a hassle, but unfortunately there is no simple option for it. Sorry.

Thanks.

Hello grharis,

Please try to disable all the active plugins, leave just Visual Composer, clears all cache and install only the plugins that come bundled with our theme and rule out the ability to be conflicting plugins. Also, please try to improve your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you for the message!

Yes, it is recommended to disable the plugin and delete files before installing the new version.
You can follow this guide to see how to do it. This is for visual composer but the method applies for all the plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello letenkyzababku,

I have checked your website and I saw that your post content does not have padding-left in mobile mode. This kind of issue could cause by the conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clears all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict. Also, you can try the code below and add it in Theme panel->Custom CSS area.

@media (max-width:768px) {
.td-post-content {
padding-left:20px;
}
}

Hope this helps!

Thank you for the message!

Hello,
If you need to reinstall the theme to bring it to the default values, you can simply delete the theme and install it again via ftp as the settings/ posts/ pages are kept in the database and will not get deleted.
You can follow this tutorial to install via ftp. You can update the theme with this occasion as you use an older version that has a few issues with the current version of WP. Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and use the ftp method.
You also need to check the theme panel – custom code section to see if there is no custom code st in there that you might not want anymore.
I hope this helps.
Thank you!

Hello Kohram,

I have checked your website and I saw the issue with your smart list. Please try to change your permalinks and set it by default like this -> http://screencast.com/t/xC1fVYimrY Also, if your problem is still there after this changes, please try to disable all the active plugins, except Visual Composer, clears all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict. It is necessary to follow this advice because your untested plugins that you are using in our theme cause some interference between our theme and these plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello signalsolutions,

If you want to have Font Awesome for your Post title or for Page title you have to install Font Awsome 4 Menus plugins and add the font code before/after title like this -> http://screencast.com/t/5nRdjBKR -> http://screencast.com/t/quNvs8KB403 -> http://screencast.com/t/dLkTDD3zMI -> http://screencast.com/t/tHH4aP5l4
For page title, please ensure that you have used the page builder+page title in order to display the title, like this -> http://screencast.com/t/nU0Op6S2v

For more information about this plugin, please consult our documentation here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/

Hope this helps!

Thank you for the message!

Hello todaybase,

1) If you want to align the ad for your homepage, please try the code below and add it in Theme panel->Custom CSS area.

The code is ->
#widget-container_1463 div {
margin-left: auto;
margin-right: auto;
}

The result you should see here -> http://screencast.com/t/zuYlKNzVQpl

2)I have checked your website and I saw your article inline ads aligned to the left. Please check the position for your Article Inline Ads from the Theme panel and try to set it to be middle, like this -> http://screencast.com/t/EEDtpQq6V

3)Please ensure that you have set it these values in the right field like this -> http://screencast.com/t/b6tlY9AfPNCs and also, please try to disable all the active plugins, leave just Visual Composer and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to do this because it is possible as some untested plugins wich are used by you could cause some interference between these plugins and our theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
The sorting option works as expected. We have no reported bugs with this method. If no cache is installed then the posts with the most views from the last 7 days will be displayed. DId you enable this option in the theme panel? http://screencast.com/t/aaarhvqy3Gkm (without it the sorting options will not work: https://forum.tagdiv.com/7-days-post-sorting/)
Please follow the guide and test the sorting option again.
Thank you!