Search Results for 'install'

Hi,

Please check the theme system status and make modifications if needed, according to this guide – https://forum.tagdiv.com/system-status-parameters-guide/
Deactivate all your plugins except tagDiv composer, clear any caching installed and create a new page again, then try to edit it using the composer. If it is still not working you can try a theme reinstall using this method
– https://forum.tagdiv.com/install-via-ftp/ and test again while having only the tagDiv composer activated.
Please let us know if it works properly like it should.

Thanks

Hi,

I believe the WordPress logo image can be found in the installation folder
– https://www.screencast.com/t/yo3mromeqGPg
You could remove this image and place your own in that same folder. The image you want to use should be of the same dimensions, the same image format and also have the same name. Try it like that and see if it works properly.

Thanks

Hi,

First disable all your plugins except the ones provided with the theme, clear any caching installed and check to see if the problem is still happening. It could be a plugin that is inserting that huge volume of text in the excerpt
– https://www.screencast.com/t/2XrBKxbddK
Also check or remove any code entered in the theme custom code sections from theme panel, or added directly to the theme files. If you are using a child theme switch to the main theme, maybe this is causing the problems.

Thanks

Hi,

This is a strange problem. A theme re-install should resolve the problem but it seems the issue has been carried along. Please use this method to make a fresh install
– https://forum.tagdiv.com/install-via-ftp/
Also deactivate the tagDiv composer plugin from the plugins section and leave only Visual composer active, the tagDiv editor is activated from the moment you updated the theme.
If you are using a child theme switch to the main theme, also check or remove any custom code you might have entered in the theme panel custom code sections.
If after you install the theme as mentioned and following all the advice, the issue is not resolved, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

Please try and deactivate the tagDiv composer plugin from the plugins section and clear any caching installed. This editor was activated the moment you updated the theme. Then check to see if the page is displaying properly. More information here
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks

Hi,

That should not happen, the theme creates the required container classes by default. I suggest you try an disable all your plugins except the ones provided in the theme package, clear any caching installed and check again. Maybe a plugin is interfering with the theme.
Also check any custom code you might have entered in the theme panel, or added to the theme files directly. If you are using a child theme, switch to the main theme to rule this out as well.

Thanks

Hello gorg73,

Please keep in mind that disorder does not come from our default theme behavior, sorry! Notice that the first steps for debugging in WordPress are to disable all of the untested plugins used by you, because these might interact with the theme core files and causes a lot of unknown issues and break the theme. Remove all of them and in that way you rule out the conflicting plugins. If the problem is still there, you should make a new clean install from scratch, via FTP way because this is the surest method in this regard. If you need more assistance in this regard and if the problem is still there after my advice, please provide your website URL.

Thanks for your understanding!

Hello,

That is a custom implementation made specifically for the demo in question. If you like the arts and crafts demo, you can install it like so: https://forum.tagdiv.com/installing-demos/`

Thank you!

Hi,

There was a problem in receiving the access token in the previous social counter plugin version. Please make sure you are using the latest version from the theme package. Deactivate and delete the plugin you are using now, and install the latest one. Then clear your browser cache (Example for Chrome – https://www.screencast.com/t/f9Q66lPx1fY) and try again. Or use a different browser when configuring the plugin. Here is a tutorial about the social counter
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please let us know how it goes.

Thanks

Hi,

First try disabling all your plugins except the ones provided in the theme package, clear any caching installed then check to see if the problem is still there. Also remove any theme modifications you might have made and disable the child theme if you have one.
If the issue is still present you could try a fresh theme install using this method
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello,

This depends if you edited the dummy/demo data or not.
If you installed a demo with data and then edited that dummy content creating your own content over it, that content will be removed. That is why we never recommend editing the demo content data.
If you did not edit the dummy data, then you can simply switch demos and no content will be removed.

Thank you!

Hi,

Please try and deactivate the tagDiv composer plugin, clear any caching installed and see if the pages are displaying properly. The new composer is activated by default
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hello gkleinman,

This is not a good theme behavior, sorry! You should make a new clean install from scratch via FTP way and try to disable all the untested active plugins which can interact with the theme core files and check the results. As a quick solution, please check the code below and place it in Theme panel->Custom CSS area.

.entry-review-stars{
display:none;
}

Thanks for the message!

Hello independentngr,

First of all, you should disable all of the untested plugins used but you because all of these can interact with the theme core files and cause a lot of unknown issues. Notice that this is the first steps on WordPress debugging. After this, you should clear all the caches and check the results. If the problem is still there, you should make a full backup to your database and then make a new clean install from scratch, via FTP way and check the results.

Thanks for the message!