Search Results for 'install'

Hi,

All the theme style is found in the style.css file from the main theme folder
– https://www.screencast.com/t/C0n0JhWTX
If you install a demo this comes with additional customization and styling. It would be helpful if you could provide some examples of what exactly you are trying to do, so I may be able to give you a solution.

Thanks

Hi,

Please make sure the thumbnails used are enabled in the theme panel
– https://forum.tagdiv.com/theme-thumbs/
Also in almost all cases involving image problems, plugins are to blame. You could try to disable all of them except Visual composer, clear any caching installed and check to see if this fixes the problem. The theme lazyload feature is the first to brake in case of plugin conflicts and could be causing the issue. You could try disabling it in the theme panel – https://www.screencast.com/t/3vF9ECvH
Please note that the theme does not support RTL at the moment, this may lead to unexpected results, like the issue with the menu and maybe others. At the moment it seems to be working properly, there is no problem that I can see with the mega-menu
– https://www.screencast.com/t/kEsQ9PbNEYU

Thanks

Hi,

You can try the FTP method to update the theme. Here is a guide
– https://forum.tagdiv.com/install-via-ftp/
Of course you should still take in consideration the steps before you update the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Visual composer is still available in the theme package and you can use it accordingly. After you update the theme just deactivate it from the plugins section. More information about the new tagDiv editor and the transition to it
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks

Hi,

Please follow this guide to check if the social counter is configured properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Then clear any caching installed on your website. Also make sure that your Facebook profile page is set to public, the counter will not work with private profiles.

Thanks

Hello bert.deelman,

First of all, ensure that you have right installed the theme via FTP way and then check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ For more information about TD Composer and the transitions between our builder and Visual Composer, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello flex202,

Most likely, the Newspaper view count in posts stopped working because you are using some untested plugins which can interact with the theme files and cause a lot of unknown issues. Try to disable all of these (Litespeed with LSCache and CloudFlare Pro) and install only the plugins which are tested with the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. Notice that the first step in debugging on WordPress is to remove the eventual culprit which cause this problem (untested plugins).

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please try to deactivate the tagDiv composer plugin from the plugins section and clear any caching installed on your website. Then check if the elements on your page are displaying properly.

Thanks

Hi,

Please enable in the theme panel the thumbnail sizes required for the modules
– https://forum.tagdiv.com/theme-thumbs/
Then use this guide to regenerate the thumbnails
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
After the regeneration process is complete clear any caching installed on your website. Now the thumbnails should display properly.

Thanks

Hello jewanda,

Do you have updated the theme to the latest version? If not, I recommend you to do this via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Then, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello jewanda,

Please keep in mind that we do not have any bad reports with the responsiveness on mobile the mobile after our latest theme update, sorry! The theme was fully tested on mobile and should have to be responsive. Most likely, the problem come by your end. Ensure that you have right update the theme via FTP way and also, if you are using some untested plugins, you have to disable all of them and leave just only the required plugins because all of these could interact with the theme core files and causes a lot of unknown issues, like this, sorry! After this, clear all the caches and check the results. If the problem is still there after this advice, you should make a new clean install to another sub-domain and check the results.
If the problem is still there after re-installing the theme, you should provide your website URL and also, some useful screenshots with your problems so I can identify it and also, so I will be able to provide a more accurate response.

Hope this helps!

Thanks for the message!

Hello 3btest,

Ensure that you are using the latest theme version installed via FTP way because this is the surest method in this regard. Then, make sure that you have permissions to add images on your dedicated server. The screenshots with your problem can be attached here, using the Jing online tool. Also, you can provide your website URL.

Thanks for your understanding!

Hello brettferguson,

It seems to be a strange issue on your end, sorry! Try to update the theme to the latest version of it via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Hope this helps!

Thanks for your understanding!