Page 503 – tagDiv support

tagDiv Member

Sidebar photo widget not responsive - reply

#403192

May 31, 2021 at 11:12 am

Hello Anamaria,

What I mean is I would like to use the tagDiv[image box] on the right sidebar as shown on the attached images previously.

But the problem is the composition and size of the attached image was not cropped proportionally as you can see.

The image box shown on mobile version / ipad version / desktop version are totally different.

picture >

https://ibb.co/hy9JLqN

Vlad S

tagDiv Staff

Change breakpoint for mobile navigation? - reply

#403191

May 31, 2021 at 11:08 am

Hello!

Unfortunately yes. What you can do is to use the new mobile templates option as you can see here: https://www.youtube.com/watch?v=SpGkOnJeNZY&t=1s

I hope this was helpful!
Thank you!

Sud

Participant

Server error (5xx) on multiple URLs after implementation of Newspaper X theme - topic

#0

May 31, 2021 at 10:56 am

Hi Newspaper X Support team,

This is to update you that I have installed the Newspaper theme on 16th/17th May 2021, on my website – https://discovervibe.blog/. Since then after an initial hike in traffic, it gradually slowed down, then I checked in Google Search Console, and in coverage, it is showing 9 URL’s with Server error (5xx), as per screenshot – http://prntscr.com/13mh3bk

I have check the topic on Forum, but not found the relevant content.

Following are the affected URLs:
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_testimonial/tds_testimonial3.php
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_call_to_action/tds_call_to_action1.php
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_call_to_action/tds_call_to_action2.php
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_testimonial/tds_testimonial1.php
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_testimonial/tds_testimonial4.php
– https://discovervibe.blog/wp-content/plugins/td-composer/td-multi-purpose/styles/tds_testimonial/tds_testimonial2.php
– https://discovervibe.blog/wp-content/plugins/td-composer/mobile/
– https://discovervibe.blog/pf/work-page-3-4/?amp

Pls also let me know, why such irrelevant URLs causing the problem and how to deal with them, if such issues occur in future.

Pls revert ar earliest

Best Regards,
Sudhir
Sudhir

Anamaria

tagDiv Staff

Desktop version and mobile version not matching - reply

#403186

May 31, 2021 at 10:52 am

Hello,

I checked your website and seems the layout is matching.
Please provide a screenshot with the layout you have when selecting the viewport on mobile and tell me what elements don’t match.

Thank you!

mnnsfrm

tagDiv Member

my "like button" is broken in my posts - reply

#403179

May 31, 2021 at 10:19 am

Hi, I have exactly the same problem. The Facebook like button shows up grey with a broken image both in Chrome and Firefox on desktop version.
On mobile version, it works in Firefox, but not in Chrome.

arvindk

Participant

Not able to update theme - topic

#0

May 31, 2021 at 9:55 am

I am trying to run update from my admin end. The update is failing with error:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Newspaper (1/1)
Downloading update from https://cloud.tagdiv.com/wp-content/uploads/2021/03/Newspaper.zip…
Unpacking the update…
Installing the latest version…
Removing the old version of the theme…

Warning: chmod(): Operation not permitted in /usr/share/nginx/html/wp-admin/includes/class-wp-filesystem-direct.php on line 173

Warning: chmod(): Operation not permitted in /usr/share/nginx/html/wp-admin/includes/class-wp-filesystem-direct.php on line 173
Theme update failed.
An error occurred while updating Newspaper: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. 404.php, images/icons/newspaper.eot, images/icons/newspaper.ttf, images/icons/newspaper.svg, images/icons/newspaper.woff, images/admin-panel/logo-panel.png, images/no-thumb/medium_large.png, images/editor-style/grid-sidebar-desktop.gif, images/editor-style/grid-no-sidebar-desktop.gif, loop-single.php, loop-archive.php, comments.php, search.php, bbpress.php, tag.php, tagdiv-deploy-mode.php, font-newspaper.css, archive.php, attachment.php, sidebar.php, functions.php, author.php, searchform.php, style-woocommerce.css, translation/pt_PT.po, translation/fi.po, translation/tr_TR.mo, translation/nl_NL.mo, translation/el.mo, translation/pt_PT.mo, translation/pl_PL.mo, translation/hi_IN.po, translation/id_ID.mo, translation/ur_IN.po, translation/ru_RU.po, translation/es_ES.mo, translation/el.po, translation/es_ES.po, translation/de_DE.mo, translation/ja.mo, translation/de_DE.po, translation/tr_TR.po, translation/ro_RO.po, translation/th.mo, translation/id_ID.po, translation/ur_IN.mo, translation/th.po, translation/ro_RO.mo, translation/hi_IN.mo, translation/pl_PL.po, translation/mr_IN.mo, translation/default.po, translation/ja.po, translation/default.mo, translation/ta_LK.mo, translation/ta_LK.po, translation/nl_NL.po, translation/ru_RU.mo, translation/mr_IN.po, translation/fi.mo, gutenberg-editor.css, style-bbpress.css, style-buddypress.css, header.php, category.php, woocommerce/archive-product.php, woocommerce/single-product.php, index.php, editor-style.css, loop.php, page.php, footer.php, screenshot.png, includes/tagdiv-page-generator.php, includes/wp-booster/wp-admin/images/font/tagDiv.woff, includes/wp-booster/wp-admin/images/font/tagDiv.ttf, includes/wp-booster/wp-admin/images/font/tagDiv.svg, includes/wp-booster/wp-admin/images/font/tagDiv.eot, includes/wp-booster/wp-admin/images/plugins/tagdiv-amp.png, includes/wp-booster/wp-admin/images/plugins/cloud-templates.jpg, includes/wp-booster/wp-admin/images/plugins/invoice.png, includes/wp-booster/wp-admin/images/plugins/plugins-installed-success.gif, includes/wp-booster/wp-admin/images/plugins/social.png, includes/wp-booster/wp-admin/images/plugins/td-composer.png, includes/wp-booster/wp-admin/images/plugins/tagdiv-newsletter.png, includes/wp-booster/wp-admin/images/plugins/label.png, includes/wp-booster/wp-admin/images/plugins/visual-composer.png, includes/wp-booster/wp-admin/images/plugins/rev-slider.png, includes/wp-booster/wp-admin/images/plugins/mobile.png, includes/wp-booster/wp-admin/images/plugins/standard-pack.jpg, includes/wp-booster/wp-admin/images/plugins/success.jpg, includes/wp-booster/wp-admin/tagdiv-view-welcome.php, includes/wp-booster/wp-admin/css/plugins.less, includes/wp-booster/wp-admin/css/wp-admin.css, includes/wp-booster/wp-admin/css/general.less, includes/wp-booster/wp-admin/css/wp-admin.less, includes/wp-booster/wp-admin/css/welcome.less, includes/wp-booster/wp-admin/plugins/class-tagdiv-current-plugins-deactivation.php, includes/wp-booster/wp-admin/plugins/class-tagdiv-theme-plugins-setup.php, includes/wp-booster/wp-admin/plugins/class-tgm-plugin-activation.php, includes/wp-booster/wp-admin/plugins/class-tagdiv-old-plugins-deactivation.php, includes/wp-booster/wp-admin/tagdiv-view-support.php, includes/wp-booster/wp-admin/js/tagdiv-theme-plugins-setup.js, includes/wp-booster/wp-admin/tagdiv-view-header.php, includes/wp-booster/wp-admin/tagdiv-view-theme-plugins.php, includes/wp-booster/tagdiv-remote-http.php, includes/wp-booster/tagdiv-options.php, includes/wp-booster/tagdiv-admin-notices.php, includes/wp-booster/tagdiv-log.php, includes/wp-booster/tagdiv-util.php, includes/wp-booster/tagdiv-global.php, includes/wp-booster/tagdiv-wp-booster-functions.php, includes/tagdiv-panel-docs.php, includes/js/tagdiv-theme.js, includes/js/tagdiv-theme.min.js, includes/tagdiv-config.php, style.css, single.php

I even tried to chmod entire wp-content directory and its ALL subdirectories to 777 but still the error. Can anyone please help me sort this issue out???

TAPA-GLOBAL

Participant

remove the desktop header when it opens in Mobile - topic

#0

May 31, 2021 at 9:47 am

Hi

Iam using Newspaper theme and using different headers for desktop and mobile.

but when we open the site in mobile its loads the mobile header but it also loads the desktop header and hide but due to loading of desktop header which has images google page speed is 20%

Please can anybody what i can do not to load the desktop header at all

Regards,
Justin

Anamaria

tagDiv Staff

AMP Problem - reply

#403166

May 31, 2021 at 9:13 am

Hello,

Seems you use another plugin for AMP, not the AMP from the theme plugins => https://www.screencast.com/t/PShIzBwUIP1 and that plugin or settings can interfere with the theme.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Calin

tagDiv Staff

Problems displayed by mobile in desktop mode. HELP - reply

#403164

May 31, 2021 at 8:51 am

Hi,
That it is the mobile theme version that it is display on desktop, normally, this situation appears when you are using a cache plugin that it is not recognizing that you are using a mobile theme too, and is not knowing what cache version to deliver (for mobile or cache, therefore it is deliver the latest one).
To avoid those problems we recommend to use the WP Super Cache plugin with those settings -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
I hope this will help you!

Calin

tagDiv Staff

Mobil Page problems - reply

#403162

May 31, 2021 at 8:46 am

Hi,
I just checked your website and right now seems that amp version is not apply -> https://i.imgur.com/9xWrH9D.png for this you must make sure that the settings were made correctly and you do not have some extra plugins that are interfering with the mobile theme and amp plugins.
First make sure that those plugins are enabled -> https://i.imgur.com/mCVjOiz.png then choose who you want to use theme (you want the mobile theme only for amp or for amp and mobile version) -> https://i.imgur.com/XLqDhvA.png then you can set the logo, ads and analytic code in Theme panel> mobile theme layout -> https://i.imgur.com/NCBaRnT.png
Also from amp you can set on what elements you want to use it -> https://i.imgur.com/z26ZgFx.png
If this is not working, pleas make a test using only theme plugins and amp.
Thank you!

jihoon park

Participant

Problems displayed by mobile in desktop mode. HELP - topic

#0

May 31, 2021 at 8:22 am

Problems displayed by mobile in desktop mode.

Calin

tagDiv Staff

Every few hours my sites turns into this - reply

#403146

May 31, 2021 at 7:59 am

Hi,
That it is the mobile theme version that it is display on desktop, normally, this situation appears when you are using a cache plugin that it is not recognizing that you are using a mobile theme too, and is not knowing what cache version to deliver (for mobile or cache, therefore it is deliver the latest one).
To avoid those problems we recommend to use the WP Super Cache plugin with those settings -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
I hope this will help you!

Anamaria

tagDiv Staff

Blocks on my Homepage are not showing up on Mobile View - reply

#403126

May 31, 2021 at 6:58 am

Hello,

I just inspected your website and now seems the block called “Explore NYC Safely” is displayed also, on mobile => https://www.screencast.com/t/fiSVnNYGXUwf -> https://www.screencast.com/t/bc8dKy8VFn99
Did you manage to solve your issue?

Thank you!

maxcrandale

Participant

Mobil Page problems - topic

#0

May 30, 2021 at 7:05 pm

I am using mobile+AMP on mobile devices. Homepage is as desktop page as reformatted. On AMP pages logo and banners are not seen even i try various ways. http://www.yesilhaber.net is the site. Mobil only theme is not giving what i am looking for. Just AMP is not good on homepage. Why AMP pages not showing logos and banners? I am not sure about AMP pages also counting in google statistics. Even i put necessary codes. How can i handle this. I am subscribed member and have support license? Better open ticket? Thanks.

mihai_somanescu

Participant

My mobile template is also displayed on the desktop version - topic

#0

May 30, 2021 at 6:59 pm

Hello,

i ve created a mobile theme using your instructions. it works fine on mobiles, but the problem is that it is also displaying in the desktop version, instead of the desktop layout.

I ve cleared the cache a million times ( i m using the wp super cache), and nothing. I had to go back to „no mobile theme” so my desktop layout will not look like a mess.

Please help.

Thanks

jayaprakashpv

Participant

How to create new mobile theme in tagDiv Composer? - topic

#0

May 30, 2021 at 2:23 pm

Hi,
I tried to create mobile theme in tagDiv. But it is not showing in mobile. It is showing default template. How to create our own theme in tagDiv?. My web site is neethimasika.com. Please guide me.

Thank you

Toma Romica

Participant

tagDiv Composer - topic

#0

May 30, 2021 at 12:29 pm

Hi,

tagDiv Composer slows down my site a lot. I also talked to the hosts (Hostico) and they told me that the theme is to blame and especially this plugin. We activated (from you) the plugins tagDiv Composer, tagDiv Social Counter, tagDiv Mobile Theme and Official AMP for WP. What can I do? I also installed WP Super Cache, with the settings recommended by you, but in vain.

https://imgur.com/whtLkvR

My website is this: https://www.programegratuitepc.com

CasaPantalones

Participant

Mobile preview different - topic

#0

May 30, 2021 at 9:06 am

Hi,

My mobile preview on composer looks different when I check my mobile website live. The preview on TD composer is the right one. I checked of the Mobile plugin made the difference, but when deactivated still the same difference appeared.

Can someone please help me out how I can align? See screenshots below:

https://ibb.co/PDwYg5C
https://ibb.co/fF3fGzh

Thanks in advance

giriraj

Participant

Image elements do not have explicit width and height (Mobile Theme) - topic

#0

May 30, 2021 at 8:21 am

Hello Team,

I’m getting “Image elements do not have explicit width and height” error message. I’m using mobile theme.

As instructed by your team in other users request, I have tried to remove the image and added, but It doesn’t work

The pixel size is 140 X 48

my site address is https://www.giriblog.com

Pls let me know how to fix it.

Thank You
Giri

nomadjunkies

Participant

How can I edit contents of Newspaper Mobile Theme - topic

#0

May 30, 2021 at 12:59 am

Hello,

I’ve installed Newspaper Mobile theme plugin in my website to make my website load faster on mobile device. But I can’t find how can I edit or update the contents of the individual pages for mobile? I am able to edit sections for desktop but there is no such option for mobile theme plugin.

nycinsider

Participant

TagDiv Block CSS Fix – display set to none on mobile view - topic

#0

May 29, 2021 at 8:49 pm

Hi,

Some blocks I created on my site’s page are not showing on mobile view. It works fine on other screen.

I checked through the CSS and found out that a couple of them had their display set to none

For instance, @media (max-width: 767px) { .tdi_34 { display:none !important; }}

I tried overwriting this in Custom CSS but it would not work.

How can I get this fixed. All the blocks on that page not showing up on mobile view.

Thanks

houmarus

Participant

Inquiries about the mobile theme - topic

#0

May 29, 2021 at 6:16 pm

hello
I installed the News Paper theme and created the site, everything works fine
The homepage works fine on mobile, but subpages such as About us, Privacy, PolicyTerms and Conditions do not appear on the mobile browser.
Please help and thanks

Scholars

Participant

Desktop version and mobile version not matching - topic

#0

May 29, 2021 at 6:11 pm

Hi, my site is http://www.scholarsinsider.com. I have been editing my site through the theme editor. However, somehow the page layout in my desktop view is different from my mobile view. Please adivse how can I make it sync without creating a mobile page. I want to keep it simple and just edit one page.

mihai_somanescu

tagDiv Member

Different Footer on Mobile page - reply

#403056

May 29, 2021 at 10:53 am

I have the same problem. When I created a new mobile template, I m getting a default template: old fashioned.

I tried to use the instructions you gave to a previous user, but I cannot find my footer in the website manager, so i can import it or convert it. The only other option available is no footer.

As far as I can tell, my footer is created in the admin/newspaper/ theme panel. Is there any way I can replicate that for my new mobile template?

My website is r3media.ro. Thank you.

footer desktop

footer mobil

lekhacquang96

Participant

my site is not the same as the demo.tagdiv.com/newspaper_pro in mobile interface - topic

#0

May 29, 2021 at 10:16 am

my site is not the same as the demo https://demo.tagdiv.com/newspaper_pro/ in mobile interface.
Different mobile interface layouts

website demo tagdiv

my website:

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_43963494_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.

Cookie	Duration	Description
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.

Cookie	Duration	Description
CONSENT	16 years 5 months 26 days 13 hours 25 minutes	No description
yt-remote-connected-devices	never	This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video.
yt-remote-device-id	never	This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video.