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Hi Guys;
I’m getting complaints from users of our site that are seeing different responsive versions of the site throughout the day. Sometimes it will look “normal”, other times it will appear as if it is a mobile version of the site or stranger. This happens across different users at different times using different devices. Some screenshots are attached.
– https://i.imgur.com/o2M9S3b.jpg
– https://i.imgur.com/mqBflKo.png
– https://i.imgur.com/ZwL4piF.png
– https://i.imgur.com/221zBGK.png
– https://i.imgur.com/4GDBefW.jpg
– https://i.imgur.com/StqEGbr.png
– https://i.imgur.com/48xLPxk.png
Can you please advise a way by which we can force the layout to only ever be the ‘Large screen’ version on computers and the ‘mobile’ version on mobiles? This seems like an alternate view that we can’t control or edit that appears randomly for users.
Site is https://www.indianlink.com.au/ and all basic troubleshooting has been completed (i.e. cleared cookies, full screen resolutions, etc).
Thank you
Hi!
This is image one,
https://paste.pics/5c22584b40ae78930b3c3ef865a45769
In his image you can see the mobile is in “Mobile Version”. And it is asking to Exit Mobile version.
It was not like this before. Now it is. I dont want it to be like this.
This is image Two
https://paste.pics/a31d45bb1abb5d90cd856f0ff7b2e70f
At the bottom you can see “Go to Mobile Version”, this is how I want my website to look like when I access it on my phone. It was like this, but since probably the new theme update, it has become like this.
I tried deleting and re installing the Mobile TagDiv, it is still the same. I re installed the AMP you guys recommended, it is still the same.
When I try to take it out from “Transitional Mode” to Standard, it never changes. It just stays there in the AMP settings.
Its destroying how my pages look. People in Mobile version cannot see my About Us even… Please FIX IT.
Hi and thank you.
But in this case i’m looking at an Ipad air 2 with retina resolution (2048×1536).
The site shows the mobile pages both in portrait and landscape. However it show the Desk top version menu.
Do you have any idea how to solve this?
The site is at:
https://ecoptimist.se
Hello!
Mobile pages are built to apply both on portrait and landscape versions of mobile devices. Some tablets which have a smaller screen resolution than 768 pixels will enter in this category of devices.
Also, mobile pages will always have priority over standard pages or templates in the case mention above.
Thank you!
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting: 
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello,
we have website https://recepti-kuvar.rs based on NewsPaper theme. Search doesn’t work in Mobile/AMP from mobile phone. Can you advise what we can do to solve this? Thank you in advance, best regards, Miodrag
Hello !
As you can see here the the smileys work on mobile editor: https://www.screencast.com/t/jmSMHPvNiWDB ; https://www.screencast.com/t/hfKDg4JoH6Mg
Thank you !
Hi,
thanks for your answer. I was reading that post, but there is no info about how to set up a secondary menu together with the main menu within the hamburguer mobile menu. There is a lack of documentation about this issue. I created already a mobile template copying the data from the desktop. Where do I find those templates where I can have the secondary menu?
Can I kindly ask you how to achieve this?
Thanks,
María
Hello !
You can achieve this using the new mobile templates as you can see here: https://forum.tagdiv.com/topic/mobile-themes-cloud-library-v10-3-7-update/
Thank you !
Hi, I am using the mobile theme feature in newspaper.
My question is, how can I change just the homepage of the mobile theme to the desktop one. (i.e. I just want the homepage of the mobile theme, look like the “mobile version of the website when viewed on desktop”)
I have made some changes to the desktop version, and I want them to be seen by mobile users too. Only the homepage, while the posts or pages seen on mobile, must follow the “mobile theme” feature.
Thank You.
Hello !
Unfortunately the mobile menu has not been designed for using 2 menus in one. Maybe this could be achieved using some customization but unfortunately this is not something covered by the support team.
For the desktop all you have to do is drag and drop another menu element: https://www.screencast.com/t/G3dQosEepN8
Thank you !
Hi tvalmeyer,
This situation appears when you are using the mobile theme plugin, using this plugin, you’ll need to use the mobile editor to set a content for mobile pages -> https://i.imgur.com/UDU3BxW.png if you want to have the same design as on desktop, then you can use the option for individual responsive option for each page in part-> https://i.imgur.com/6rpRfSx.png or choose to use the mobile theme only for amp version -> https://i.imgur.com/o9U8WR4.png
Hope this will help you!
Thank you!
I found the problem!
Mobile editor doesn’t save HTML if smiley codes :-) located in HTML
https://prnt.sc/vojjpt
When “smiles” were removed – HTML code was saved without a problem.
Please explain does it mean that Mobile editor parses doesn’t allow to save SMILES?
In this case please inform about it, I tested about this situation almost a day to find a source of problem
Hi,
I’m not 100% sure about this, but the problem can be because now when you set only the mobile, then the amp settings are no longer display in WordPress.
I noted this on our list to made some more tests to see if is not a bug or something.
Thank you!
Hi player1, if you are using the mobile theme plugin or mobile page with WP Super Cache plugin, please make sure that you enable this option -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ -> https://i.imgur.com/bDYNZcE.png
Also using the mobile page you can edit the mobile and table view -> https://i.imgur.com/UpyT1D3.png
Hope this will help you!
Hi tamosukas, until here is understand very good!
Now if you are using the amp plugin and mobile theme plugin, then the ads need to be set in theme panel> mobile theme > https://i.imgur.com/oVvT8XB.png (using one of those options you’ll use the mobile template for mobile and amp versions) -> https://i.imgur.com/YirOz1H.png
If you are using the responsive version, then the ads from desktop will be use on mobile too.
Hope this will help you!
Hello !
I have tested your website and at the moment is displaying the responsive version on mobile devices and also it looks like your AMP is not properly set since it is not working.
Please make sure to install AMP properly as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Thank you !
Hi Jim,
Make sure that the mobile page template is set like this -> https://i.imgur.com/j4qczgy.png -> https://i.imgur.com/fki80IT.png if there is still a problem, please provide some more details and some screenshots also a link where I can inspect the situation.
Thank you!
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting:
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hi, I’m glad that you manage the situation, do not forget to change the logo on mobile devices, here is a video tutorial that hope it will help you -> https://www.youtube.com/watch?v=HXQQygkCCJo
Thanks.
Hi MLHanlon, right now I see that you are using the mobile theme plugin therefore the responsive version and mobile page will be overwrite -> https://i.imgur.com/95Hryxw.png
Also that Instagram if is coming from footer, please make sure that the footer from theme panel do not have set the Instagram id -> https://i.imgur.com/pwtdOf8.png if you have it there please remove the id and disable the Instagram from footer, clear all cache then this should no longer be display in mobile footer.
Let me know the results!
Hi,
I just checked the website on desktop and mobile and for both there are no problems -> https://i.imgur.com/XrcaWCR.png now I do not know how that app should work, also our theme do not include any app, therefore I do not know what can be the problem.
Make sure that you have clear all the cache and purge the CDN, then should be no problems.
Thank you!
Hi ImSehyeon, you can set svg logos on cloud headers from tagDiv Cloud Library using tagDiv Composer -> https://i.imgur.com/VcwrJ2s.jpg click on logo and remove the logo image and text if you want only the svg logo-> https://i.imgur.com/lJnTZZm.png then in SVG tab set your svg code -> https://i.imgur.com/qfuxAHH.png for mobile just select the viewport for mobile and set again the svg on logo -> https://i.imgur.com/nmvjM6x.png
Hope this will help you!
