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Hi,
The last version of our theme is v9.7.2 -> https://www.screencast.com/t/w2jJbmAsgB -> https://themeforest.net/item/newspaper/5489609?s_rank=1
The 500 errors problem in most cases is caused by low wp-memory or old php version.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Let me know the results!
Thank you!
Hi,
Please make sure that you install the theme like in our documentation -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
If there is still a problem please provide some more details and some screenshots.
Thank you!
Hi,
Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Now you can find the mobile files in wp-content/plugins/td-composer/mobile -> https://www.screencast.com/t/ub6MLXUZu9AM
Thank you for your understanding!
Hi @Ravi Shanker,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there are still a problem please remove the theme and reinstall the theme via FTP.
Let me know how is works!
Thank you!
Hi,
I can’t seem to be able to access the website, there is a 500 error currently. Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also, the most reliable method to update the theme is by FTP -https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/
If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.
Thanks
Hi,
Please make sure that you have TagDiv Composer activate.
The Newspaper theme update brings a change for the theme implementation.
When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please read this article we wrote on the new update https://tagdiv.com/updating-the-core-of-tagdiv-themes/ to learn what it changes and what you must do in order to keep the functionality intact.
Thank you!
Agree – we also work with multiple themes and the other themes still work with the child theme while meeting envato requirements.
We are also going to wait and see if they will make this situation right. If not we will stop using this theme all together. it is a shame since we already invested alot of hours and money it getting this theme customized. but we will cut our losses.
The treatment given at this time is so much disrespectful. A decision was made away from the interests of your customers and you seek to exempt yourself by hiding behind the new envato requirements.
Maybe you guys were just rushing to make this update available, which is really a downgrade, since it worsens in every way the functionality of the template. You know there is no possibility in wordpress to make child plugins, and even then you moved the theme files to plugins folders.I’ve checked that a header template file (just like some others) still remains in a folder structure in the theme directory. All others have already been moved to plugin folders. So this was not a well done update, it was a trick, was a workaround that worsened the quality of the template.
Come on guys, you can do a lot better for your customers. I hope this is not a complete abandonment of your customers, and you intend to support your customers in the sense that you know it is right.
But do it quickly away because it’s already obvious to everyone here including my team that the effort to get a new template is minor than looking for alternatives to save the mess you guys have made.
Newspaper is not my only Theme.
I have several other envato Themeforest WordPress themes including X Theme and Avada Theme.
They are still up and running with a child theme following envato requirements. So whats the issue?
We all know it is best WordPress practice to use a child Theme.
Reading through this post, I think what Calin is saying is that doing this major change to the structure of their theme was not by their choice, it was a requirement by Envato. These guys rely on Envato for the sales of their theme, so I’m assuming they have no choice but to comply with these Envato requirements. This is not them providing bad support (they are actually pretty amazing at support), its them being stuck between a rock and a hard place.
Hi,
Did you check the plugin conflicts?
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Let me know how it works!
Thank you!
Hi Again,
We do meet the requirements you have mentioned. As other templates are editable, only header template is not allowing that. I am attaching the screenshot.Thanks.
Hi,
Take the Tour to Explore the New Header Manager -> https://tagdiv.com/newspaper-theme-customize-the-header-manager/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please provide some more details and some screenshots with this problem.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there are still a problem please remove the theme and reinstall the theme via FTP.
Let me know how is works!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you get the last version of out theme from themeforest and you make the update like in our guide.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!
Thank you!
Hi,
The changes from current update was not our decision to make, these was the envato requirements: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
I’ve noted this as a request to our developers team to try to find a solution for child theme.
Sorry for the inconvenience and thank you for your understanding!
Hi,
The 500 errors problem in most cases is caused by low wp-memory or old php version.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Let me know the results!
Thank you!
Hi,
First of all, please ensure that you have correctly updated your theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, I have checked your above errors and I saw that you are using the Child Theme. After the 9.7 update, the child theme is limited to just a few files. This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Thank you for understanding!
Hi,
Please check here -> https://www.screencast.com/t/VvnSYFDUUJ All the files were moved at the plugins section, as you can see.
Most of the theme files were moved into the tag div composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.
Thank you for understanding!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there are still a problem please remove the theme and reinstall the theme via FTP.
Let me know how is works!
Thank you!
Hi,
Most of the theme files were moved into the tag div composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.
Now the child theme is limited to just a few files. This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. In this case, you will need to make all of your additional customizations through the main theme files.
Sorry for the inconvenience and thank you for understanding.
Hi,
The Newspaper theme update brings a change for the theme implementation.
When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Updating the Core of the tagDiv Themes for Envato WordPress Requirements -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Thank you!
Hi,
Did you make that modification in a child theme? After the 9.7 update this is not possible anymore. Now the child theme is limited to just a few files.
This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
So now the header template files are in the composer – http://prntscr.com/ng7qe6 You could edit them there, but the modification will have to made again after each update. Files from plugins can’t be modified in a child theme.
An alternative to this is to use a cloud header template. For example set a cloud header template in general, in the theme panel. That will be used in the whole website. In the homepage use a different cloud header template that doesn’t contain an ad.
You can design a header as you want, even import one made by us (and modify it if needed)
– https://cloud.tagdiv.com/#/load/Headers
In them you can add any element from the composer. You can set a general template that contains an ad, while in the homepage use one with no ad in it.
Let me know if you need help or you have more questions.
Thanks
Hi,
I suggest that you check the theme system status to begin with, insufficient resources can cause various issues – https://tagdiv.com/newspaper-theme-requirements/
If needed increase the wp-memory and other parameters mentioned there. Also check the PHP version, should be 7, 7.1 or 7.2. The hosting provider should be able to help with this.
Let us know if the problem remains.
Thanks
Hi,
Please make sure that you have install the theme like in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
