Hi! For a few days we have been experiencing a “strange” problem: viewing the site https://riminisparita.it from FireFox, the layout appears as in the attached photo. On Safari and Chrome (always Mac) no problem…
Hello,
Please check the sections from the theme panel where can be added code, and check if there is a strange code and delete it.
Thank you!
Hello,
I have to put an advertising script in my header and since there is no other option, I have entered it in the “Analytic Code” field. However, the code disappears after a few minutes. I also tried it with other codes (statistics) and the same thing happened. Strangely, this only happens in the header section, it works in the footer.
Hello
I have a strange behavior of the Megamenu: It shows the posts of the first two categories, then it shows no more. After clicking one category everything is fine.
What can I do?
As the site is not visible for the public yet, I already sent you Login and FTP credentials for test.ibiza-heute.de if you want to have a look.
Thank you
Bernd
Hello, we are facing a strange issue with the thumbnails in our site. In our homepage (only in mobiles and only in the homepage) the thumbnails for each article are (very often) wrong, meaning that, the picture is different from the one in the article.
Inside the article the picture is ok and, as said, in laptop/pc they are ok too – this only happens in mobiles (both android and iphone).
This started after the previous update and you can see an example in the picture below (on the left the wrong thumbnail and on the right the full post with the correct image).
Note: this is corrected when we use the Clear Used CSS option from wp-rocket plugin. Thank you!
Kind regards,
WP = 6.6.2
PHP = 8.1.29
Newspaper: 12.6.7
This error has occurred on multiple category templates intermittently, displaying the same way.
We have many plugins across the site, things like Advanced Ads Pro, and Advanced Custom Fields Pro, but when we disable those plugins, it doesn’t fix the problem.
Perhaps it is related to the following:
When editing the 6G category (the link I provided that was previously not working), we tried using “Edit” instead of “Edit with TD Composer.” We were then able to assign the category in the Gutenberg editor which resolved the problem BUT made the category template disappear from Cloud Templates on the back end.
It’s strange, sometimes when I click the “Edit” button on a category in the Cloud Templates, it shows the Gutenberg block editor, and sometimes it shows the “Classic Editor” without categories available. Something seems broken here… images attached.
VLOG: https://pavilionelt.pavilion-development.co.uk/blogs-vlogs/vlog/
BLOG: https://pavilionelt.pavilion-development.co.uk/blogs-vlogs/blog/
If I change the filter on VLOG page to Category: vlog it changes it also on the BLOG page.
If I then change the filter on BLOG page to Category: blog it changes it also on the VLOG page.
The pages I created were from Add New Page.
On another page I created a week ago it now has elements from the 404 page.
Other New Pages start with elements from the previous page.
Totally strange behaviour.
Your thoughts would be most helpful.
Hi there
Please could I ask you to help resolve an issue with this page https://gotomarket.global/gtm-events/bringing-your-medical-device-to-the-us-market-526/
if you scroll down you will find a row with image left and list right entitled The Solution.
You will see that as you scroll down the right column and its content jumps to a lower position where the list partially sits behind the image in the next row.
Thx for your advice.
Hello,
It is very strange: on a homepage I placed different Flex Block 1.
When I change the header color of them, it works for some, for some not.
Even if I delete this Block and add a new Flex Block 1, it shows the same wrong color in the header, which I cannot change.
As the site is not visible to the public now I could give you Login Credentials here?
What to do?
Thank you for Feedback
Bernd
Goodmorning, after updating my newspaper theme I have some strange errors. Pressing a blogpost I get an error like, wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_5 is not set.
/home/customer/www/stressplein.nl/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
How to solve this????? Thanks
Hello,
This is very strange because all the errors don’t come from the theme files. Can you please reinstall the WordPress and the theme and disable the extra plugins?
Thank you!
Hi,
I recommend you do a clean install of WordPress and the theme. Also, the file is license.txt, not with the extension HTML, so you can try to remane it or delete it. Additionally, please check all the files for the strange code.
Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
Thank you!
Hi,
This is strange, but I am glad that it works.
Have a great day!
3 times in a row i make different changes on my Homepage template, which most of the times i got bugged were different, no exact timing or no exact reproduce of issue.
It caused me to invest a time of work and then notice that the TagDiv returns error on Homepage while editing and bugged the page on few places. Also doesn’t let me edit elements / mark them while in editing page. Issue happens only on the Homepage template, others are OK.
The only thing I can think of, is when I restore the website backup again, to update theme and it’s plugins, as it’s been few months, but not sure if it’s related though. So is there an easy fix on this or someone experienced it?
The thing is that it doesn’t show the error while “Saving”, on the “Saving” gives always success but after some time if you re-visit home page for editing it, you’ll notice that it’s glitched like on the screenshot and won’t let you mark / edit / work on it and leaves few columns glitched, smashed, strange.
Preview image: https://ibb.co/vXc8sLh
Ok, found the issue.
In the ‘Header Template Overlay – Blockchain PRO’ cloud template, under the mobile view in Theme Editor, there was a different setting for some strange reason.
Hello!
That’s strange! Can you please provide more information about your issue?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hello!
It’s strange. It should work well. The post views can be seen in the Dashboard -> Posts. You can also use this shortcode in the single post template: https://app.screencast.com/nREiEBmMI154G
Use a flex block to display the popular articles: https://app.screencast.com/TlnLJ8Sz94Mai
Thank you!
It’s just custom ad code pasted into the Ad box module, so you can never see the actual ad until you save/close and view live.
Strange as this used to work perfectly with the same code (about 2 years ago).
I’ll double check the server settings.
Hello,
I did some tests, and for me, this error does not appear; this is strange. Do you use a plugin or rules to redirect links?
Thank you!
Hi,
It is strange because it should work in version a12.6.6. Can you give me a link to your website?
Thank you!
Hello,
This is strange, because it should work. Did you check the spam section?
Thank you!
Hey there,
I noticed something strange as I have been trying to add some ads on my website.
It seems that not all of them get loaded when I load a page. It seems that the problem is somehow related to ads that are not immediately seen on the screen when loading a page. If I reload the page afterwards with the ad in the viewport they load normally.
Has anyone ever had such a problem? If yes – how can I solve it?
Hello,
This is a strange problem and it might be caused by another plugin, even though it is resolved when you deactivate the TagDiv Composer. It could be in conflict with another plugin you are using. Also, when you wrote to us, it was outside our working hours, so I don’t understand the reason for your review https://forum.tagdiv.com/newspaper-theme-support/
Please send us an email at contact@tagdiv.com with your wp-admin access details, and we’ll be happy to investigate further. During our investigation, we’ll keep only the TagDiv plugins active and temporarily deactivate the others.
Thank you for your patience and understanding!
Hi,
This is strange. Did you have tried this section, cloud templates -> modules https://i.imgur.com/puqx8Sc.png ?
Thank you!
Hello,
Please let me know how many plugins for cache you have activated now.
This is strange, because I made a test with the super cache and for me works well. You can use the single featured background image and check after.
Also, in the author template, can you please let me know what is wrong?
Thank you!
