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i have newspaper version 9 on my website, just bought latest version and i want to upgrade to it, i changed the key system status but i cannot see any update button. how can i update to latest version?
Hi Anamaria,
here’s the screen: https://app.screenclip.com/s2Ak
it’s showing pictures inside the case if you open it, but preview pictures are not showing. I have everything in the system status as ‘green’ so it must be that I am missing something. keably.com
Also, do you recommend any other ways of showing case studies, not through custom ACF fields?
Thanks!
Hello support team,
I don’t know why, but the theme width is no longer correct. For example, on my site https://www.hundenachrichten.de/ under “Aktuell” the pictures/posts are shown one below the other and not two next to each other. Where can I set the theme width?
I haven’t changed anything on my site, i.e. installed no new plugins etc. I just increased the PHP version to 8.3.6 these days.
Info about the site: WP version: 6.5.2, PHP version: 8.3.6
Another small problem: Under Newsmag system status-> WP Memory Limit it shows that only 40 MB are available, but according to the server settings it is 512 MB. Is your ad wrong?
Thank you in advance for the help!
Hello,
There is an option in the theme that will remove the ads from the backend; please go to Newsmag > System status and click on “tagDiv advertisement” – https://i.imgur.com/ysGaxrZ.png
If this is not what you mean, please provide some screenshots.
Thank you!
Hello,
You can reset the license from one domain from the system status and add there the new license.
Please contact us via email at contact@tagdiv.com and provide the license certificate and specify which license you want to assign to each domain.
Thank you!
I use LiteSpeed Cache plugin but I see “No caching plugin detected” in Newspaper system status. Please tell me what is the best caching plugin for Newspaper System?
Hello,
If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi,
Please check the console and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Also, please try to reset the key from the system status and activate the theme again.
Thank you!
System Status
PHP Version
8.1.27RC1
WP Memory Limit
256 MB
PHP Execution Time
60
PHP Max Input Vars
1000
But it was working fine when i was using the NULL version
Hello,
If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you!
I just installed the theme, everything looks good until I try to edit a post or the home page, it gives an error: Ooops… Error 404.
I have tried disabling some plugins, uninstalled and re-installed TagDivComposer and TagDivCloudLibrary but the issue persists.
Also, System Status shows all the requirements are met.
Please advise,
Thanks
Hi rwoonacott, there is an option in the theme that will remove the the ads from backed, please go to Newsmag > System status and click on “tagDiv advertisement” – https://i.imgur.com/ysGaxrZ.png
Thank you!
Hello,
If you want, you can change the license for that website, you need to reset it from the System status and assign the new license.
Thank you!
Hi,
The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png
Thank you!
Hello!
You can disable the ads from Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png
Thank you!
Hi Bettina,
Thank you for your message and link. As far as I can see from the link you provided, all recommended configurations are being met. As far as the CDN and caching recommendation, I am using a CDN and plugin for caching SiteGround’s “SuperCacher.”
The only issue I am having is with Composer. Everything else seems to be working well.
I thought maybe the pages I was working on were somehow corrupted, but I am still experiencing major lag even when I used a prebuilt page imported from “Cloud Templates.” I attached a new recording below.
Screenshot to System Status
Screenshot to Server Details
Screen Recording of Composer in use
Thank you for your time and attention.
Hello @mediagod!
Make sure you use a flex block with cache block results enabled on the homepage, for example. Save and view the page. Click on some title articles from that block. Go to System Status and check the option that will appear there.
If the option isn’t there, then deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Thank you!
WHERE IS THE OPTION TO DELETE THE BLOCK CACHE!?! This is NOT appearing on the system status page per your instructions. This is absolutely needed. The block cache is currently showing stale results on my site and there is no way to clear it.
Before you even ask, the cache time has passed and the block still shows old results. It is absolutely the cache because the block shows the correct content when the cache is disabled.
I am running the latest version of the Newspaper Theme 12.6.3
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Thank you!
For some reason that I don’t know, TagDiv composer stopped saving the content and the header. The icon keeps spinning indefinitely. However, it saves the footer without problems.
The problem was sudden. However, we did the following tests:
– I disabled all the plugins and the problem remained.
– I restored the page (website and database) to a point where I am sure it was working correctly, but the problem remained.
– I reviewed the plugin status page to be sure that all technical requirements are met.
– I tried saving the content of another website that is hosted on the same hosting account (to rule out any problem with the hosting configuration) and on that website everything works fine.
– I tried to save from other computers with different browsers and operating systems but the problem persists.
– I tried to save the content of other pages within the same website (to rule out a problem with that particular page), but the problem remains.
Is there anything else I need to do?
Thank you very much for your prompt help.
Néstor
Hi!
Strange case
Till yesterday the option to clear blocks cache was at the end of system status of newspaper
exactly as described here:
https://forum.tagdiv.com/use-flex-blocks-cache-option/
Suddenly today , with no update sor something options disappeared.
Any ideas?
Hello Bettina,
I can’t figure out what the problem is. Could you please log in and take a look?
This is what is on the System Status tab of the theme settings:
Theme config
Registration key i 8f6c80cf – **** – **** – **** – 0b3c469dd266 Reset key
Theme name i Newspaper
Theme version i 12.6.3
Theme database version i 12.6.3
HTTP channel test wordpress
Installed demo i Crypto News PRO – demo ID: crypto_news_pro | install type: full
tagDiv advertisement i
php.ini configuration
Server software i Apache
PHP Version i 8.1.26
post_max_size i 516M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 300
max_input_vars 3000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://www.commandeleven.com
WP Site URL i https://www.commandeleven.com
WP version i 6.4.2
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 5 GB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
I turned off WP Super Cache when I saw the header problem.
I’ve checked the Cloud Templates that we have been using and they are all setup correctly.
I’ve already sent the admin access today.
Regards,
Khalid
Hello,
If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you!
