Search Results for 'update'

Hi,

I forgot to mention that you could check if plugins are causing this issue. Unfortunately not all plugins are compatible with the theme, but that is the case with all the themes. You could try other plugins that have the options you are looking for, maybe you will find one that is working properly for you.
Maybe in future updates there could be changes made to this section, but I could not say for sure when this will happen.

Thanks

Hi,

1. The author can be disabled for the post page, in the theme panel
– https://www.screencast.com/t/eDjxV4ZvfV
But there is no option to remove the link to the author page, except making modifications in the theme.

2. There is no option with the purposes you mention for the author box, at the moment. You can only disable it if you do not need it. Maybe additional settings will be added in future updates regarding your suggestion.

3. You could try the suggestions mentioned in this topic, to achieve that result
– https://forum.tagdiv.com/topic/how-to-make-this/

Please note that the theme is in a continuous improvement, and the goal is to add as many features as possible, but this can only be possible in time. Some options are implemented as soon as possible, and others are postponed, and the list of suggestions is forever increasing.

Thanks

Hello,

Without the access token, it will not work. It is required for the plugin to connect to FB. If you cannot generate the access token it means you did not update the plugin. Please delete it and install this one: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip Then try to generate the access token again

Thank you!

Hello modaestrat,

For more information about how the type of files can be overwritten with the child theme, please consult our useful guide here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ and please notice that not any file can be overwritten by the child theme, sorry! Each theme update will overwrite all the theme code and if you have some customization through these, all of these will be lost.

Thanks for the message!

Hi,

Please download the latest theme package again. There is another update from a later date that, fixes the Facebook issue – https://www.screencast.com/t/y7cpoma5XtLV
Update the theme and the bundled plugins to the latest version by removing them and installing the newer versions, then configure the social counter. Also clear any caching installed. If if does not work properly maybe there are other plugins that could interfere with it. Please try and disable all of them as a test, except Visual composer and the social counter, and check if the counter refreshes.

Thanks

Thank you for your suggestion. I will add a +1 to this request on our list for future updates.

Thank you!

Hello hanakousuke,

Please keep in mind that our theme can be updated in three ways, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for the message!

Hello WillRobins,

I have inspected your website and I saw that you are using an old theme version. Try to update it and check then the results. It should be working as expected. If is not what you mean, provide more details and if you want to provide some useful screenshots with your problem, you should use the Jing tool or simply attach your image here, through pressing the button. -> https://www.screencast.com/t/J5dMSjdD3lBM

Thanks for the message!

Hi,

Please update also the Social Counter plugin. Just deactivate and delete current version and then install the version provided with the theme, you can find it in /plugins folder – https://www.screencast.com/t/1Tkm9zjpA4d1
Then clear your browser cache, if you use Chrome clear especially cached images and files – https://www.screencast.com/t/ihqFh87Sex
Then try to generate the token key again.
If you still have issues with it please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thanks!

Hello radis92,

In the past, we had a problem with demo content but now it was solved. You should update the theme and then, try to import only the demo without content, clear all your caches and check the results.

Thanks for your understanding!

Hi,

I have inspected your website but I do not see this problem at the moment
– https://www.screencast.com/t/5yNc6CuDU
– https://www.screencast.com/t/us20kPFsD
– https://www.screencast.com/t/LDflxvnLt1z
If it is an intermittent problem, and you are using WP Super Cache you can try the solution provided in this topic – https://forum.tagdiv.com/topic/mobile-theme-issues-5/
Hopefully this will be fixed in future updates for the caching plugin.

Thanks

Hello,

Unfortunately this is a known issue and will be fixed in the next update. For the moment, please use this topic for a fix: https://forum.tagdiv.com/topic/woocommerce-default-pages-problem/

Thank you!

Hello,

Maybe it was a leftover folder from your previous theme. That is not part of our theme so please delete the whole theme folder and install the theme again as you would do an update via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/
This process shoyuld not affect your content but just to be safe please make a back-up beforehand though

Thank you!

Hi,

The social counter issue with the token not being generated was fixed. Please download the latest theme package and update the plugins provided accordingly. Then try and configure the social counter again, using this guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Before you begin, it is very important that you clear your browser cache. Example for chrome –
– https://www.screencast.com/t/f9Q66lPx1fY
After successfully setting up the social counter, clear any caching installed if you are using it. Please note that there could also be some delay for the data to refresh.

Thanks