Search Results for 'update'

Hello tws,

Please try to update the theme to the latest ver.sion of it (Newspaper 7.4) and the latest version of required plugins (Social Counter 4.1 and Visual Composer 4.12.1), clear all your caches and check again. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your login information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding

Hi,
I have tested your site on every version of IE from 9 up but could not see the issue. This is truly strange.
DAMN IE: http://paulhastings.me/wp-content/uploads/2011/12/If-Browsers-Were-Guns.jpg
Please try to disable all plugins except visual composer, clear cache and reset dn files. There could be a plugin conflict affecting IE. I can;t say for sure as I cannot even see the error.
You might also try to update your theme and visual composer to the latest version
theme 7.4 and VC 4.12.1
You can use these guides: https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know if you still have trouble afterwards.
Thanks

Hello,

We always recommend updating via ftp as it;s the safest method. WordPress can fail on multiple occasions. Please use this guide to update and choose the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/
A theme update will also fix the author name on mobiles for the mobile theme.

Thank you!

Hi amaestri274,

Unfortunately, the td_module.php is called permanently in this case but keep in mind that this cannot be overwritten in the child theme, sorry! As a quick solution, you will have to make the folder in your Child Theme like this -> Newspaper child -> images -> no-thumb and then, in td_module.php core file you will have to do some changes, like this -> http://screencast.com/t/TTj78I6QKk and you will bring good results. Also, please notice that for each update, you will have to make these changes because, the td_module.php is not supported by Child Theme.

Thanks for your understanding!

Helolo Abburi,

Unfortunately a child theme is not update proof. There is no update proof method to customize the theme files. It’s like this. You have a few file sin your child theme that you copied over from the main theme and modified. Now, those files have probably been updated in the current version of the theme. (You could get lucky and they have not, but there is a strong chance they have). if you do not replace the files in the child theme with the new ones, then you will have newspaper 7 in the main theme and serve newspaper 6 files from the child theme. This will cause conflicts and ‘break’ the theme. The only safe way of doing it is to make a back-up of the customization you made, install the new theme, re-create the child theme using the current files and then re-apply the customization if it still works in the new code. A child theme is not update proof. It helps you skip a few updates but that’s it. There is no way of keeping an old file and using it indefinitely. You will have to take a look at every update since newspaper 6.7 and if your file is not on the updated files lists, then you can leave it as it is. if you find your files on any update list since newspaper 6.7, then you will have to re-apply your modification

Thank you!

Hello,

This depends on whether you edited the demo content or you created your own. Lots of people prefer to edit the demo content (dummy data) and go from there without realizing that if you uninstall a demo or switch demos, the dummy data gets removed even if you edited it. That is why we always recommend a back-up beforehand.
But even if you edited the dummy data, it will not get removed if you simply update and do not uninstall or switch demos.

Thank you!

Hello,

Unfortunately our theme is not compatible with opera mini. Only the standard opera version is compatible. Opera mini is a stripped version of opera and it’s missing important elements required by the theme to work properly. You will have to wait for an update to opera mini so they can implement support for complex elements.

Thank you!

Hi MarioBoriassi,

For other users who access this topic, please notice that after several investigations in this regard have concluded that this type of issue come from WP Supercache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Also, please try the theme without any untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting in the theme.

Thanks for the message and sorry for the inconvenience!

Hi rjdtramirez,

I have done some investigations in this regard and I have noticed that exist a mini bug if you are using the Image Gap 2px or 5 px for Instagram Block from Footer -> http://screencast.com/t/wUmbkDzS I have added to our improvements list and we will consider for fixing it in future updates.

Thanks for your understanding!

Hi GlanceCompany,

All the information about how you can update the theme might be found here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.