- NewsmagHow to update a plugin
- NewsmagHow to update the theme
- NewsmagHow to update the WPBakery plugin
- NewsmagCategory templates
- NewsmagWhat’s included in Newsmag theme package
- NewsmagAjax view count
- NewsmagSmart Lists
- NewsmagFeatured images
- NewsmagFeatured image or video
- NewsmagModal window
- NewsmagtagDiv slider gallery
- NewsmagVideo playlist
Hello,
Please make sure you have the tagDiv Standard Pack plugin updated and activate from Newspaper plugins => https://www.screencast.com/t/6uPEwLE7u, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.
After you activate the tagDiv Standard Pack plugin, the settings should display https://www.screencast.com/t/31twIOBj
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.2 with the last theme version Newspaper 11 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.2, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hi quanticoweb, if the YouTube api key I set in theme panel and you have the public channel -> https://i.imgur.com/pkmPVXw.png set in video playlist, then this should update after a number of hours -> https://i.imgur.com/4D1PNvb.png if is not, please remove the channel and add it again.
Let me know the results!
Thank you!
Hi eclat, the Youtube Api V3 should still work, indeed I see that the wat to create the api key was change we’ll try to update the documentation as soon as possible.
Usually, when the video playlist is no longer working, is because the api key is no longer valid.
Thank you!
Hello,
In the last update, v11, the implementation of the boxed option has been fixed, if you set a background image/color this boxed option had applied only to content, now it also applies to the header and footer.
So, if you want to make the layout full width and change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
Thank you!
Hello, when I have update themes my website are loading very slow. https://www.rasmeinews.com
Can you help to check what’s the problem.?
Hi
First of all, congratulations on the beautiful work of the Newspaper 11 theme!
I have had a news site for some time now and recently purchased your wonderful template to update and improve the content of my magazine. As I have a domain for testing, I already installed the template and everything went perfectly, but I would like to know if I can register the template in this test environment (revistaesmeril.com) and once I configure the final content, transfer it to what it is used publicly, (revista.esmeril.com.br). Is it okay to register now in the test environment and then register it in the official one?
Thanks and regards
Robgomes
Even the mobile theme broke and got deleted. This is the last dollar, cent you get from me. I will never purchase your theme again, even though I like it and think it’s really well made. But your lack of customer support and the fact that you cannot update the theme automatically is a huge minus for you because it’s such a big risk and a time-waster. My site is NOT the same before the theme, it’s worse and it looks like crap now because I can’t remember all the settings and configurations. This has become a huge issue for my business which you have caused.
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This reply was modified 5 years by
zaxstar.
Any update?
Hi Vlad,
I thought like you, it should not be easy to update v11. Actually I am happy with v7.5 my biggest problem is sometimes 50% (not always) I can not set “featured image”, click the featured image box but nothing happen now, normally I have to go to gallery.. If we can solve this problem everything fine for me..
Hello!
Unfortunately upgrading from 7.5 to 11 will be a bit hard. A lot of changes have been made. What I personally recommend is to treat going to Newspaper Theme 11 as to a new theme. It is easier to consider it like this. Also what I recommend is to install the Newspaper Theme via FTP: https://forum.tagdiv.com/install-via-ftp/ Or to update via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/
I hope this was helpful!
Thank you!
Thank you Calin,
So you know your update has a bug? You have other customers facing the same issue. So instead of fixing it, you give an ad-hoc workaround that will waste your customers time, ruin their reputation, not have sales that day or their visitors thinking they are dodgy and take an hour or more out of our day, for what???. I have 40 websites, none of them crash after an update. I use child themes to ensure any updates dont affect the main site. I am using a child theme with yours as well, but hey.. no surprise..it doesn’t work.
Reputation and professionalism might not mean anything to you, but it does to me and a lot of people, so does time! You are wasting my time because of inadequate skills in your developer’s code.
Your theme is the only one I have purchased where I need to be careful when I am updating because the whole website will crash and then I need to spend a whole day fixing it again. Lets hope you don’t release 3 updates in a week.
I don’t want to use backups? WHY??? How is a back up going to update the theme??? Driving backwards takes you back not forward… i don’t get your logic?? Instead fix your bugs mate. Simple. Dont give us work around and silly excuses. Tell us you are sorry and that you will fix this ASAP!. Anything else is just poor customer service.
Hello!
Have you updated and activated all your required plugins? Please check your plugins and let us know.
Thank you!
Hi,
We’ve had this site for a few years now. Has always worked fine but today I’ve noticed that tagdiv composer isn’t working which means I’m unable to update the site. Which is a nightmare as I’m working to a deadline of today. I even had to pay for the theme again as I couldn’t find my purchase code. Which is another inconvenience.
I’m getting this – https://gyazo.com/0cf42e0e49935849d43618336bc2f3ec the circle just keeps rotating and nothing happens. I’ve had multiple pages open for hours now with no change. I’ve used a different browser, cleared cache and history, uninstalled and reinstalled tagdiv composer.
Is anyone able to help me I’m absolutely pulling my hair out!
we had updated the background color of a Mobile header from the CSS file
the file is updated but sometimes that shown default color like https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.30-PM.jpeg and sometimes #192756 https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.29-PM.jpeg let me know how to fix it
The data of any news channel website should be updated very quickly which is done on the desktop version but it takes a long time to update in mobile. The person can visit the website many times, he/she must get updated news all the time so please help us to make quick responding and up to date website
like I posted a blog or news, that will be shown on the home page I am refreshing the page on the desktop I get the latest updated news but if I’m trying to refresh the website on a mobile device I m getting the older news.. means on a mobile device updation will take more than 30 minutes
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This reply was modified 5 years by
Ekta_19.
I got a newspaper theme recently and install the theme with prebuilt website. so it comes with tagsdiv banner and stuffs. so I wanted to remove that banner images and make some changes. when I went through composer. I was able to remove 1 banner and another one change and save successfully. so my site updated successfully. but since that, other changes that i make through the composer, not working. when I make changes through composer, it shows as updated and once I save, it showing successfully saved message. but after I reload the website, everything is the same as earlier. nothing changed. and when the composer opened again, all settings are the same as earlier. tried to deactivate plugin and activate again. but not solved. if anyone had the same issue and got fixed. please help me also.
Thank you
John
Hi,
From similar situations that were reported, the problem was from some plugins that interfere with the theme update. Is better that before making the theme update to have a full backup and to disable all non theme plugins during the theme update (also setting the website in maintenance mode to not scared the visitors).
Our theme has a system for backup the theme panel and in cases like the one you faced, you can use the backups from there -> https://i.imgur.com/nNasTpu.png in this way a situation like yours can be fixed in few minutes.
If there is something regarding to our theme and you need help let us know!
Thank you!
I get an error message every time I try to install the Tag Div newsletter plug in. I get a message that says, “Sorry, you are not allowed to access this page.” How can I manually install the newsletter plug in? I can’t find a place to download it.
Hi Calin,
First of all thank you for your reply. Actually I am using Newspaper v7.5.
I download new theme zip from the themeforest.com, I think it is v11.
How can I update the theme? there is no option in the themes page in the wordpress.
https://australiasamoanews.com/ this is our website, and if I update v11 version, my website looks same ?
Regards
Thank you for responding. However, the solution is not quite providing anticipated results. The instructions explain: You need to update bp_core_redirect( get_option(‘home’) . ‘/the-slug/’ ); and change /the-slug/ to the slug of the page you wish to load. What does, update bp_core_redirect( get_option(‘home’), mean? I’m not sure if I should be doing something with that part, and I’m using the latest version of BuddyPress- Version 8.0.0. Thank you, again.
function wps_redirect_bp_login() {
if( is_user_logged_in() && bp_is_register_page() ) {
bp_core_redirect( get_option(‘home’) . ‘/the-slug/’ );
}
}
add_action( ‘template_redirect’, ‘wps_redirect_bp_login’, 1 );
You need to update bp_core_redirect( get_option(‘home’) . ‘/the-slug/’ ); and change /the-slug/ to the slug of the page you wish to load.
Hi, instead of the elements like menu, footer, etc., I’m getting a code. Please refer to a picture.
You can check it on our website http://www.jiggersndrams.com
I appreciate your help,
Timea
Hi Calin,
Thanks for your reply. I’m not sure I fully understood it though, but not to worry.
Yes, an option to put the background back as it was, would be good. In the meantime, if you could provide the necessary CSS, that would be appreciated.
The website can be found here. However, this site is not ‘broken’ – I rolled back to the previous version, as the site’s live and cannot be left showing errors.
I applied the update to a staging site, which you can see here. Alternatively you can see the issues on your own ‘Construct‘ demo site.
Many thanks
The data of any news channel should be updated very quickly which is done on the desktop version but it takes a long time to update in mobile. The same person can visit the website many times but he/she must get updated news all the time so please help us to make quick responding and up to date website
one another thing is we had updated the background color of a Mobile header from the
@media (max-width: 767px)
.td-header-wrap .td-header-menu-wrap-full, .td-header-wrap .td-header-menu-wrap, .td-header-wrap .td-header-main-menu {
background-color: #192756 !important;
height: 54px !important;
position: fixed;
}
the file is updated but sometimes that shown default color like https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.30-PM.jpeg and sometimes #192756 https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.29-PM.jpeg let me know how to fix it
give us a proper size of a featured image which will have to display properly on any sized screen here is some screenshots https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.31-PM.jpeg and https://vraslan.com/G9News/wp-content/uploads/2021/07/WhatsApp-Image-2021-07-12-at-7.53.32-PM.jpeg
Happened to me to. All tagdiv composer custom saved elements got wiped out. So did all theme settings. Mine wasn’t directly after the update. It happened a week or so after while working on it. I am running on a child theme too.