Search Results for 'update'

Hi,

Unfortunately, for the moment in order to have the lazyload on mobile you need to use the responsive version or to find a plugin for lazyload that is compatible with mobile theme plugin.

There are some new features for mobile theme in coming updates, I think that this can be one of them.

Thank you for your understanding!

Hi,

@mario118 That would be the theme javascript, which is being loaded from the composer plugin now after the recent updates. Basically most of the theme files are now in the composer plugin, so now they are being loaded from there.
From what I can see there are other resources that are detected by the test
– https://www.screencast.com/t/mc7djU27HzE

There is also an image that provided a 404, this could slow the down the website by quite some time – https://www.screencast.com/t/2t9pe16R
Seems to be related to the mobile header, I suggest that you edit the cloud header with the composer and check the backgrounds on the rows, if there is an image there remove it, or set a different one – https://www.screencast.com/t/WL2jvNdBT
The cloud templates don’t have a stylesheet or any files, all their settings are in the composer. Their CSS settings are generated dynamically.

@budditbud You could begin by checking if the theme requirements are met
– https://tagdiv.com/newspaper-theme-requirements/
Check PHP version, wp-memory etc and if needed make the necessary adjustments where needed.

Thanks

Hi,

Modules can’t display custom elements, they can only display what is defined in their code which would be these – https://www.screencast.com/t/niq5wsVYccX
They can display the main category of the post, the primary category
– https://forum.tagdiv.com/primary-category/
But they can’t display the tags, or a specific tag that post has.

This could maybe be done by making code modifications to the module files, but they will be lost after theme updates, when the plugins will be updated as well.

Thanks

Hi,

Maybe you have (or the plugin has automatically) updated WPBakery to version 6.0.3. I have seen some similar reports from our users mentioning issues with the latest WPBakery version.
We recommend that you do not update WPBakery when available (purchased plugin)
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The current WPBakery included in the theme package is version 6.0.2, which works with the theme just fine.

If what I mentioned above is correct, please remove the 6.0.3 WPBakery and install the previous version. It should solve the problem. We will include the new plugin in the next theme update, after we test it.

Thanks

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

Maybe there is a conflict between the composer and the plugin. Does it happen if only the theme plugins and the membership plugin are active?
The composer has to be active at all times after the latest theme updates, as most of the theme files are now located in it.
We haven’t made any testing with the theme or theme plugins and any membership plugin unfortunately. So I can’t say what the problem would be in this case. Conflicts may happen, not all plugins work with all other plugins or themes.

Thanks

Hi,

Plugins for captcha may work for the default WordPress login page, but they most likely wont appear in the theme login modal. The modal will only display what is defined in it’s code, and at the moment the theme doesn’t have the capability to display a captcha.

So displaying additional elements in the modal could only be done by manually adding the code for them in the modal window file (located in the tagDiv composer plugin), which is not a future proof method. As the plugins get updated along theme updates, the modifications will be lost.

Thanks

Hello !

You can delete the theme from wordpress and also the theme related plugins and install them again. Make sure that they are all activated and up to date. You can do this also from FTP.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/9NXJu9lJpBw Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.

Thank you for your understanding!

Hi,

Since Newspaper v9.7 the child theme is working only for the functions.php and style.css files.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Unfortunately I can not say if there will be some problems, or not with child theme in coming updates, the better solution will be to not use the child theme only if you rely need of it; also, now you can make a lots of customization using tagDiv Composer , Header Manager and tagDiv Cloud Library.

Thank you!

Hi,

Since Newspaper v9.7 the child theme is working only for the functions.php and style.css files.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
if you want you can try the implementation for the child theme provide by an user in this topic -> https://forum.tagdiv.com/topic/issue-with-9-7-update-changes-single_template_-in-child-theme/

Thank you for your understanding!