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simchris
tagDiv Member

Check to see if you have a “user roles” plugin running which sets who can do what.

With some versions of Visual Composer I think they have a settings page also which can disallow authors/contributors from doing some things. Have not had to deal with that myself.

Lucian
tagDiv Staff

Hi,

Since version 4.4.2 the Visual Composer plugin has doubled in size and also has several new features therefore uses more resources.

The 500 error is an internal server error, I suggest you contact your host provider and let theme know about this: http://www.checkupdown.com/status/E500.html

If you have access to your error.log file, you can take a look at it and see if there’s any data that can lead to a conclusion. Also try to reduce the number of plugins and see if it happens again.

Thanks

Alin [tagDiv]
tagDiv Staff

Hi,

When you go back to the Theme Panel > Categories your settings are saved? Please empty cache if you use a cache plugin and also try to deactivate all plugins and leave just Visual Composer plugin active and check if you still have this issue. Also please provide your site URL and follow our documentation: https://forum.tagdiv.com/newsmag-documentation/ Let me know!

Thanks!

paitchadze
tagDiv Member

Making promoted post will be hard, but is there any other option. for example is it possible to use visual composer in this case? It can be image over text or smth like that.

Lucian
tagDiv Staff

Hi,

Sorry for all the trouble @aleister!
We’ll adopt a more severe method for next version of the theme and hopefully we will prevent events like ones we had in the latest theme update.
Since version 4.4.2 the Visual Composer plugin has doubled in size and also has several new features therefore uses more resources.
You could try to revert back to the previous version of the VC plugin if you don’t use the latest features. If you don’t have make a request at our email address(contact@tagdiv.com) for it and we will send it to you.

Thanks

Alin [tagDiv]
tagDiv Staff

Hi,

What theme version do you use?
Please make sure also that you have updated Visual Composer properly. You might try deleting js_composer folder entirely and update the new version via FTP.

Hope this helps!

Alin [tagDiv]
tagDiv Staff

Hi,

We use SEO by Yoast also on our demo. Anyway I tested this and seems to work fine: http://screencast.com/t/NEYc2z005Fhttp://screencast.com/t/Lg6qSyINxsLr
Please empty cache and try this without any plugins active, leave just Visual Composer plugin and Seo by Yoast active and check again.
Please provide more details if you still have this issue and also your site URL.

Thanks!

Michel Lenoir
Participant
#0

once I add elements with visual composer on page this is the error I get
Fatal error: Call to undefined function vc_shortcode_custom_css_class() in /’mypath’/wp-content/themes/Newsmag/vc_templates/vc_row.php on line 25

aleister
tagDiv Member

Well we tried all the suggestions, but in the end VC and Newsmag combination is broken in our system no matter which combination we try. I have already invested too much time to trying these theme-plugin version combinations and disabling other plugins, trying with different themes.

Also in these changes our ad serving got problematic with theme changes deleting ad zone codes and I had to replace them all. Calculate lost impressions and delivery time of campaigns.

In the end CPU spike was too much pain so we have rolled back to Newsmag 1.6, uninstalled Visual Composer and changed homepage into blogroll.

Theme is great, VC is great but they don’t scale well with lots of traffic. But I still like it, it’s foundations are strong, support staff is working. I hope these problems will be solved in a month, next update etc. and we will be able to use a different homepage design and also keep it fast and bug free.

Thank you again, I’ll be waiting for an update.

  • This reply was modified 11 years by aleister.
neakriti
Participant
#0

Hi,

I cannot write directly to visual composer support as I have the plugin via your theme (Newspaper).

I would like to ask a question. When under HHVM (instead of plain PHP), in the “Grid Elements” when I try to “Add New” I get a blank screen. Under normal php it works.

We use Nginx+HHVM+MariaDB at ubuntu 14.04 for performance reasons at our setup instead of classic AMP.

Any suggestion please?

Lucian
tagDiv Staff

Hi,

Please provide more details about this, like when dose it occur or any details that can help us recreate it and also let us know what theme version you use.
I also recommend you test this without using any plugins, leave just the Visual Composer active, empty all caches and try again.
Let us know how it goes and also provide your site’s url. If you want to do this in private then you can use our email address to send your site’s url: contact@tagdiv.com Please also include a link to this conversation or your issue’s details. We’ll get back to you as soon as possible.

Thanks

Lucian
tagDiv Staff

Hi,

Please also test this using a default WordPress theme also remember to empty caches if you use cache plugins. I also recommend you to check this with all plugin disable to exclude the chance this happens due to a plugin. Leave just the theme’s Visual Composer active then enable the rest of the plugins one by one to see which one is causing your issue.
If this still happens after all this then let us know and provide wp-access via email at contact@tagdiv.com (include a link to this conversation). We’ll have a look as soon as possible.

Thanks

lospicos
tagDiv Member

I find the files to make changes but the cntent is not the same.
Are we making all these change inside the plugin?

wp-content/plugins/td-social-counter

td-social-counter.php has only this
<?php

/*

Plugin Name: tagDiv Social Counter

Plugin URI: http://tagdiv.com

Description: Social counter for wordpress. Widget and visual composer block.

Author: tagDiv

Version: 2.7

Author URI: http://tagdiv.com

*/

// load the api

require_once 'td_social_api.php';

//$td_social_api = new td_social_api();

//print_r($td_social_api->get_google_plus('106192958286631454676'));

//print_r($td_social_api->get_twitter('tagDiv'));

//print_r($td_social_api->get_vimeo('brad'));

//print_r($td_social_api->td_cache);

//$td_social_api->set_cache('test1', 'user_id', 'data');

//echo $td_social_api->get_cache('test1', 'user_id');

//$td_social_api->set_cache('ra2', 'raid', 'data');

//print_r($td_social_api->get_facebook('tagdiv'));

//print_r($td_social_api->get_youtube('rathegod'));

//$td_social_api->save_transient();

function td_social_counter_init() {

/**

* read the theme constants

*/

$td_theme_name = '';

if (defined('TD_THEME_NAME')) {

$td_theme_name = TD_THEME_NAME;

}

/**

* if we run Newspaper, we need to load this another way.

*/

if ($td_theme_name == 'Newsmag') {

// on 010 load the new version

include 'shortcode/td_social_counter_010.php';

}

elseif ($td_theme_name == 'Newspaper') {

// on newspaper load the legacy version

include 'shortcode/td_social_counter_009.php';

}

}

add_action('td_wp_booster_loaded', 'td_social_counter_init');

For exapmple i want to use youtube.com/c/channelname instead of youtube.com/user/
because automaticly directed to yout

Bryson T
tagDiv Member

The problem with the header is a conflict.

Disable all plugins except those distributed with NewsMag. Re-enable your plugins one by one until the problem with the header returns. The conflict is disrupting most of the javascript on the site (search, theme social sharing popups, and probably the lazy load/infinite load on posts too, if it were enabled).

This may very well be a conflict caused by using NewsMag (built specifically for Visual Composer) with TCB.

Find the conflict and it may fix both issues. Won’t know how the excerpt issue is affected until that conflict has been resolved.

Good luck.

cortiz
Participant
#0

how to make the subject look Newspaper on a Smartphone, because when viewed only appear eqtiquetas code and visual composer

Alin [tagDiv]
tagDiv Staff

Hi,

Please make sure that you use the latest theme version(4.6.2), deactivate all plugins, leave only Visual Composer active, empty cache and purge your files if you use CDN and check if you still have this issue.
Also please provide your site URL.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

1. Please try this custom css for background color: http://screencast.com/t/3Nd1pdmNKB

.td-page-wrap{
background-color: rgba(42, 172, 203, 0.38) !important;
}

2. I think that you refer to this shadow: http://screencast.com/t/w3vHbM9pk so please try this css code in Theme Panel > Custom Css: http://screencast.com/t/K7V92H9tCC0

.td-full-layout .td-footer-wrap{
background: none !important;
}

3. Please remove this code from td_block.php: http://screencast.com/t/MCSkzGbWD
And also add this css to remove underline when you hover: http://screencast.com/t/ztNDEiKt

.td_block_wrap .block-title a:hover{
text-decoration: none !important;
cursor: default;
}

Also for background I think that you want something like this: https://forum.tagdiv.com/topic/background-color-for-title-of-block-or-widget/
For the arrows you can use a background image to replace them, as the arrows are images and you cannot change the color: http://screencast.com/t/Xsbs6PmTqZ5

.td_ajax-prev-page, .td-ajax-next-page{
background-color: blue;
}

4. You can try customize a module for example comment this code in module_search.php: http://screencast.com/t/jwd5LedNCV use it for category page from Theme Panel: http://screencast.com/t/3OW8Hp2l8
And use this custom css: http://screencast.com/t/eUkykVx7QCe
Or you can create a new module: https://forum.tagdiv.com/topic/has-anyone-successfully-made-custom-blocks-that-show-up-in-visual-composer/#post-10478

5. You can add an extra class to the column and target block 10 using inspector tool.

6. Unfortunately theme doesn’t an option for this and you will need custom work for this. You can try to follow this topic but this will affect all blocks: https://forum.tagdiv.com/topic/how-to-sticky-post-on-big-silider/#post-12938

7. WordPress has some default cropping sizes http://screencast.com/t/ifk8fE1HYk and we added more sizes inside the functions.php file – http://screencast.com/t/2QaaubXnqxL
Those sizes are used on modules and sliders (including the Big Slider), you can read here about the thumbs used on modules and sliders https://forum.tagdiv.com/modules-and-blocks/ It isn’t an ideal image size so it can look good on all thumbs.

Thanks!

simchris
tagDiv Member

After 9 years with WordPress and 20 years with webdev… and the sticky post in this forum on how to upgrade the theme … um, yeah… I updated it with fresh version.

I have to do completely fresh version as I tweak the theme for some minor things like custom field for hit counter, remove the XLRPC thing from header, minify the style.css, remove the breadcrumbs from search template, and put in our custom functions for optimization and disabling some things like not loading the visual composer CSS on post pages, etc.

So, in theory all things being equal the 1.7 site should behave just like the 1.6 sites except with lazy loading on top.

And I never use child themes, and all files are uploaded with Linux/unix line breaks vs windows, etc.

(I’m an advanced user …. obviously …)

Hence my … what the hell, man reaction with the ENC site.

So… going to roll that back once I get couple more client things done.

Basically going to use our tweaked 1.6 version – same exact thing running musewire.

Of course the dbase for ENC is hideously huge, and 10x the size of musewire, but other than that …

We have 32GB RAM, 12 cores of XEON power, and dedicated gigabit switch in Class A datacenter (SoftLayer) … so, we’ve got the juice.

ENC has 512MB allocated to PHP. So… may I just say … “sheesh!” 🙂

OverPress
tagDiv Member

OK thanks, and if we want to change this color? -> https://dl.dropboxusercontent.com/u/22334399/Schermata%202015-03-24%20alle%2015.39.56.png

We can do this for each page by entering CSS code of Visual Composer? See this -> https://dl.dropboxusercontent.com/u/22334399/Schermata%202015-03-24%20alle%2015.41.42.png

Alin [tagDiv]
tagDiv Staff

Hi,

I have checked your site, but I’m not sure why do you have this issue. Please try this without any plugins active, leave just Visual Composer active, also clear cache an purge your files is you use CDN.
I have tested this on our demo and how you already saw it works fine. On our demo we use the latest theme version(4.6.2) so please make sure also that you use the latest version. If you need to update please follow this guide and use FTP method(also make a backup of your current theme’s installation): https://forum.tagdiv.com/how-to-update-the-theme/ update also plugins that come with the theme’s files from /plugins folder.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

On Newspaper 5 will be added all Visual Composer features, for some of elements are hidden in functions.php and may not work properly. Also facebook like button is there and you can enable it if you need like this: http://screencast.com/t/fPmwaQRmtlThttp://screencast.com/t/uJZPWeIw
Also you can use do shortcode() to display it on search page and other templates.

Also an easy solution may be to find a plugin to display social like buttons on other templates that post pages.

Hope this helps!

Alin [tagDiv]
tagDiv Staff

Hi,

Please try this without any plugins active, leave just Visual Composer active, empty cache and check again if you still have this issue. Also please provide more details about the issue(a screenshot will help) and what host do you use. Let me know!

Thanks!

YourPitStop
Participant
#0

Hi

the visual composer extension – Easy Table is not working properly with the visual composer provided with the theme, when i contacted the WP Bakery for the issue they said its because of a Js conflict with visual composer.
how can i make the easy table compatible with visual composer?

Alin [tagDiv]
tagDiv Staff

Hi,


@aleister
Did you tried Newsmag 1.7 also with latest version of Visual Composer plugin(4.4.3) and doesn’t work? I know that you have that problem with memory, but you can try it just to see if works and also you can change the memory limit. We did not tested latest theme update with older versions of the plugin, but normally it should work.
Also please make sure that you try this only with Visual Composer active, disable all other plugins, clear cache and purge you files if you use CDN. Let me know hoe it goes!

Thanks!

simchris
tagDiv Member

Welllll…..
here’s the thing …. if you don’t have robust hosting, I’d likely consider NOT using ANY theme running Visual Composer. All during 2014 with the Newspaper theme we’ve seen zero problems with CPU stuff, but during 2015 it seems they are using bleeding edge stuff to give power users all the stuff they have been demanding … unfortunately a lot of people want their site to do stuff that takes 500 processes and their hosting account can only do 150, and kaboom.

I’m still running the Nov. 2014 version of Newspaper for one of my blogs. Zero hassles. But I didn’t update every time a new version comes out since I didn’t need the extra 50 things added.

So, it’s kind of a tricky thing … I think VC needs to have a “developer mode” and a “deployment mode” where you have all the bells and whistles for design, then “export” your settings for a “lean” setup for actual deployment. But, it isn’t quite that clean yet.

TagDiv chose to use VC 2 years back as it was the coolest thing since sliced bread, and still is. There is another open source very very simple pagebuilder, and couple of page builders which cost $99/year (and stop working unless you keep paying!). So, for a complex layout builder like this… VC is really kind of the “standard” right this second.

Then again depends on well optimized server. I’m running multiple installs of Newsmag and Newspaper, and server not overloaded in the slightest.

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