Hello,
This is a document with what is included in the theme packaged https://forum.tagdiv.com/whats-included/
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items.
To install the theme, you can follow one of our guides
-> Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
-> Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
Hope this helps you!
Thank you!
Hello,
Sometimes this problem can appear when the server does not have the proper resource or you have a plugin conflict.
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps.
Here is an article about how to fix this problem => https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/
Hope it will help you!
Thank you!
Hello,
Please make a test only with tagDiv plugins activated, if you have other plugins activate, please disable them and see if the problem persists.
There is a plugin that interferes with our theme, those are the plugins tested with our theme => https://www.screencast.com/t/OdtibYmIf
Thank you!
Hello,
Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!