Hi,

There is only an option to set post template as default site wide in Theme Panel – http://screencast.com/t/UfgBAp7t4z unfortunately the theme doesn’t have an option to set a template by default when the video format is enabled, sorry! You will have to set post style manually when the format video is used.

Thanks!

Hi,

When you update your theme, you will lose all custom modifications to the theme files, you will not lose any theme settings/option/colors/custom css from Theme Panel.
And there are tutorials how yo update/install the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ and also video tutorials – https://forum.tagdiv.com/install-via-ftp/

Thanks!

Hi,

Please check this also without any plugins active, leave just Visual Composer active, clear cache and purge your files if you use CDN then check it on IE older versions and see if you still have this issue. Before release the theme was tested also on IE older versions(from IE8) so it should work also in your case – http://screencast.com/t/OUV3bwDs5dy – http://screencast.com/t/fAhVOtQE

Thanks!

Hi,

I have checked your site and did not found any issues regarding this – http://screencast.com/t/Iz2n8rDW if you want to disable lazy load animation you can do it from Theme Panel > Template Settings – http://screencast.com/t/3SugHe2V

Thanks!

Hi,

I have also checked this using the latest theme version and did not found any issues – http://screencast.com/t/bnL7eZLlxs – http://screencast.com/t/VBYE25cXf please clear cache and check if you still have this issue also provide a link.

Thanks!

Hi,

Please make sure that you change the module to display articles on your category page as in version 6 we have added many features for categories and the module search doesn’t exist anymore – http://screencast.com/t/U2LiMCuOO

Thanks!

Hi,

Please make sure that you have installed and activate the Visual Composer plugin – http://screencast.com/t/PRGQFmeQXKo

Thanks!

Hi,

Please make sure that you allow comments on those articles – http://screencast.com/t/SiYf4fYiG0RC

Thanks!

Hi,

Please make sure that you have Visual Composer active and you set all elements to be available – http://screencast.com/t/iQLLJtpB79L Then it should be available as Visual Composer element – http://screencast.com/t/KRmrgrLuj

Thanks!

Hi,

You could use a plugin which sets the first image from each post (which doesn’t have a featured image) as a featured image.
Or you could enable the image placeholder from Theme Panel -> Post Settings -> Featured image – http://screencast.com/t/CBYrn13qR5J
You can replace the image with your own – http://screencast.com/t/Og9VlDTQM

Thanks!

Hi,

Please make sure that you disable general modal image – http://screencast.com/t/qq0EuG7iWWUB as if this option is enabled will force lightbox for all images even they are disabled from backend – http://screencast.com/t/K0NbU5s4hYgD This option was added because many users demanded it to enable modal image for older articles. Consider that disabling this feature, the individual settings of an image post are applied.

Thanks!

Replied here – https://forum.tagdiv.com/topic/demo-installer-stucked/

Hi,

Do you get any errors when you are trying to install the demo? – https://forum.tagdiv.com/installing-demos/
Please provide more details about your issue, what do you mean it doesn’t have the same look?
Installing the demo with content will import some pages, articles, menus, fonts… Also you can install it without the content so it will import only fonts, colors… no predefined content.

Thanks!

• This reply was modified 11 years by Alin [tagDiv].

Hi,

Unfortunately I cannot provide a solution right now as the theme was not tested with all jetpack features(I guess that you use jetpack comments), sorry! I have added this on our list and we will fix it as soon as possible.

Thanks!

Hi,

Please make sure that you have updated the theme properly and also the plugins that come with the theme files, you can find them in the /plugins folder. Also if you use child please make sure that you use the latest version like provided with the theme’s files. The latest version of the theme is 6.3 and also form this version we added a better support for child theme – https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks!

Hi,

Please try this custom css in Theme Panel > Custom Css – http://screencast.com/t/QVxvOgtC you will have to use media queries for each screen device and also you will need additional customizations for logo, menu items, unfortunately we cannot provide any type of custom work at this time as we work hard on development, fixes and support, sorry!

@media (min-width: 1020px){
.td-header-style-7 .td-header-menu-wrap-full {
height: 171px !important;
}
}
@media (min-width:768px) and (max-width: 1019px){
.td-header-style-7 .td-header-menu-wrap-full {
height: 100px !important;
}
}

Thanks!

Hi,

If you use theme system ads it should like I suggested above just add !is_page() without the page id and it should apply on all pages.

Thanks!

Hi,

Please try this custom css in Theme Panel > Custom Css:

.td-sml-link-to-image {
pointer-events: none;
cursor: default;
}

Thanks!

Hi,

Please provide a link so we can take a look.

Thanks!

Hi,

Theme doesn’t have an option to show like or share button on the modules/blocks and you will need custom work to achieve that. Unfortunately we cannot provide any type of custom work at this time as we work hard on development, fixes and support and the time don’t allow us to do this, sorry!

Thanks!

Hi,

I see that you use version 4 of the theme and you still have that error, usually the javascript errors are caused by plugins that conflict with theme javascript, that why I suggest to disable the plugins and also css/js minification. As you may have also updated a plugin and it may cause this issue. What is the version of the theme and Visual Composer that you use?

Thanks!

Hi,

Please try this css in Theme Panel > Custom Css area – http://screencast.com/t/D4uHh4L0

.td-header-style-8 .td-a-rec-id-header > div {
display: table;
}

Thanks!

Hi,

Please try to change the menu name and see if it works,as the name that you use it may coincide with a class used by the theme and it is a css for it.

Thanks!

Hi,

Try to edit footer.php file like this – http://screencast.com/t/vgPAKyS6nZk it should work fine – http://screencast.com/t/JoqyhNlY8 – http://screencast.com/t/1AQRLYXGbfhp

stripslashes($tds_footer_copyright);

Thanks!

Hi,

Thanks for reporting this we will fix it as soon as possible. You can try to make this change until we fix it – http://screencast.com/t/aOrqXU9JQ so it will take the alt text from header logo that you can set it in Theme Panel – http://screencast.com/t/nw3THtkZcO1

$td_logo_alt = td_util::get_option('tds_logo_alt');

alt="' . $td_logo_alt . '"/>';

Thanks!