Tagdiv hasn’t replied to any post inquiring about compensation.

So it is clear that all they are offering are meaningless words of “sorry” without substance….

Besides saying sorry and fixing the problem, what about monetary compensation for your customers’ losses caused by this debacle? That would be a real and more practical apology

What about formal compensation for the loss of reputation from the piracy logo on our websites? Or only offering empty words of sorry?

Ian, for this kind of problem, taking hours to days is not “early days”.

For this particular issue, they need to fix within minutes and offer compensation for every dollar paying customers lost due to loss of reputation from this debacle. The least they could do it change the message of the “Not registered key” on that ugly page and put something like “This site is undergoing maintainence” until the issue is fixed.

You are cutting them too much slack for a paid product.

Relax, bro! this is how you fix it: You login into you envato account, go to downloads, download the licence and purchase … pdf or text, then you login into your website dashboard, go to newspaper / system status / reset key / then activate key … you enter the purchase code from the licence and purchase pdf and then save! Easy as pie!

This method worked for you, but did not work for many other people (including me).

• This reply was modified 4 years by allanh.

I found one solution that worked (for me):

1. Downgrade to an older version of Newspaper (your site should show up ok then)
2. Clear cache
3. Re-upgrade to latest version
4. Clear cache again
5. Site should be normal now

Again, TagDiv team, just because I randomly fixed the problem (after hours of trial and error, and not with any suggestion you made – de-register, re-register, clear cache, email contact@tagdiv.com…etc), you are still liable for any damage and reputation loss you caused your customers!

Ok, I just fixed the issue.

The only reliable way to fix it is :

1. Downgrade to a lower version of Newspaper theme
2. Clear the cache
3. Re-upgrade to the latest version
4. Clear the cache

It worked for me, hopefully it works for you too.

But to be honest, it shouldn’t take me to do all these trial and error to solve this issue. Many people can be stuck with this reputation-wrecking situation for a long time unless they got lucky like I just did.

Yes, tried all that. Clearing cache, de-register, re-register. The AMP version shows (on mobile device) properly. The desktop version shows Newspaper key not registered.

Emailed contact@tagdiv.com a few hours ago (as you suggested), no response. Site is still down.

So are you going to give compensation for all the losses? I have corporate customers who are going to check out our sites and decide on sponsorship deals today. Now what are we going to do? They are going to see a site that says we are using an unregistered version of Newspaper theme?

Already emailed more than an hour ago, no reply and the problem is still not fixed

Are you just copy and paste the same response to every question to this issue? Is there any developer here who can offer real answers and solution?

The problem is that the problem isn’t fixed and the email is not replied after emailing to contact@tagdiv.com

You guys have to realise this problem is not something you can take a few hours to fix. You need to fix it for your paying users immediately! Many of our sites are commercial in nature and we lose thousands of dollars every hour when sites are down!

Re-set the key a few times.

Did not work

De-register and re-register does NOT work for me. ( https://www.Osaka.com )

We are a commercial site and needs this fixed immediately!

I emailed to contact@tagdiv.com 40 minutes ago as you requested and still not fixed and no reply!

Same problem.

Please fix ASAP

The Twitter counter has also not been updating for the past 6 months

Thank you.

The thing is Instagram counter has been broken for nearly 6 months now. Do we have a timeframe when it will be fixed? Having to manually update the counter everyday is not really a proper solution……

I have no issue with Facebook counter now. Somehow it’s fixed itself suddenly yesterday

Any updates from Support regarding this issue?

hi,
Thanks for offering to help.
My website is https://www.osaka.com

FB Counter suddenly started working properly about 2 hours ago (after not working for 1 week).

IG counter still not working (after 4 months)

All the setups were correct.

As many members have mentioned, it’s a bug on the Tagdiv’s side, not due to us not setting up things properly.

FB counter was working normally until I upgrade from Newspaper 10.3.6 to 10.3.7

IG counter was working properly until a few months ago and then boom, it stopped renewing the counter.

Please ask your developer to produce a fix to the bug, there is nothing wrong done on the user end.

thanks

I have the same problem with my website ( http://www.osaka.com)
Instagram counter has not been updating for months
Facebook counter stopped working since the last Newspaper update (10.3.7)

This is an urgent problem

Any response from support?

I have the same problem.

Facebook counter stopped working a few days ago.
Instagram counter has not been updating for the last 3 months.

I have updated versions of Newspaper theme and its plugins to the latest versions, caches have all been cleared multiple times.

Developers please help. These are urgent issues!