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Anamaria
tagDiv Staff

Hello,

Please provide the link to your website where you have those flex blocks.

Thank you!

Anamaria
tagDiv Staff

Hi,


@mmovio

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin and cPanel access and include the link to the topic in the email?

@SVPrasad
I’m glad that is resolved.

Thank you!

Anamaria
tagDiv Staff

Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Anamaria
tagDiv Staff

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Anamaria
tagDiv Staff

Hello,

Did you delete the plugin before uploading the new version? You need to unzip the file to find the plugin. You do not need to upload the entire package.

Thank you!

Anamaria
tagDiv Staff

Hi,

I’m glad that you managed to solve it.

Have a great weekend!

Anamaria
tagDiv Staff

Hello,

Can you please provide more details about what you want to add? Please provide screenshots and examples.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Anamaria
tagDiv Staff

Hello,

Did you delete the plugins and after installing them from Newspaper -> plugins?

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what error you have there.
You need to download the all files and documentation https://prnt.sc/OmkvEOVYU7Ya
Also, you haven’t renewed the support.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that you have the plugins installed, like tagdiv Composer and tagdiv Cloud Library. Also, please revert the changes that you made in the theme files because it is not recommended.

Thank you!

Anamaria
tagDiv Staff

Hello,

From your video I see that the changes are not saved, that is, they are not displayed.
You should check the errors from the console (CTRL + right-click -> Inspect -> Console) while it is loading so you can see which errors you encounter there and check the suggestion from here > https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Anamaria
tagDiv Staff

Hello Gunnar,

Please use this code https://pastebin.com/3U6Eb6tA and try after.

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to set the class on the section you want to add in the menu here -> https://i.imgur.com/ijbtbuA.png -> https://i.imgur.com/1UsN9MS.jpeg and create a menu like this -> https://i.imgur.com/NkagIhf.png -> https://pastebin.com/LCgarG0E example https://pastebin.com/RksYgSC2

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide some screenshots. When you have shortcodes on the pages, that means that you don’t have a plugin installed.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins and check if the issue persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can translate them from Theme Panel -> Translations -> Translations -> https://i.imgur.com/OJagQHh.png and the title of the blocks or other elements you need to edit the pages/templates with tagDiv Composer to change the translation.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can try to reset the style from that element/ column/row https://i.imgur.com/t1IyJYq.png, or you can email us at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to set the padding for meta info in the layout tab https://i.imgur.com/Bpv14q5.jpeg

Thank you!

Anamaria
tagDiv Staff

Hi,

Did you have to activate the tagdiv Composer and tagdiv Cloud Library? Please activate them.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins. The vulnerability is fixed in version 12.7, tagdiv Composer 5.3 -> https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/td-composer/tagdiv-composer-53-cross-site-request-forgery-to-stored-cross-site-scripting

Thank you!

Anamaria
tagDiv Staff

Hello,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins. The vulnerability is fixed in the version 12.7, tagdiv Composer 5.3 -> https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/td-composer/tagdiv-composer-53-cross-site-request-forgery-to-stored-cross-site-scripting

Thank you!

Anamaria
tagDiv Staff

Hello,

It is unnecessary because this plugin is deprecated, and you use cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello,

It is unnecessary because this plugin is deprecated, and you use cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please download the theme package from your Themeforest account.
You will need to install the plugin manually; the file is available there.

Thank you!

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