Hello,

Please get in touch with us via email at contact@tagdiv.com and provide us with the license certificate and the issue you have there.

Thank you!

Hello,

I’m glad that you found the issue.

Have a great day!

Hello,

Please check this topic https://forum.tagdiv.com/topic/lots-of-errors-in-the-mobile-version/. I answered you here.

Thank you!

Hello,

As i said here, there is a page and to change the color, you need to edit the pages assigned to the tabbed content -> https://forum.tagdiv.com/use-tabbed-content-shortcode/ https://imgur.com/0gsPJun with tagdiv Composer.

Thank you!

Hello,

There are two pages assigned. You need to go to the Pages section, search for the IDs page that are set there in the tabbed content, and then you can edit them with the tagdiv Composer, and set what filter you want on the blocks. They are named, for example, Tabbed content- latest or popular.

Thank you!

Hello,

Please go to the Manager (Website Manager) -> Global Colors, and here you can change the colors globally on the whole website https://i.imgur.com/xb13WPt.jpeg -> https://forum.tagdiv.com/tagdiv-composer-website-manager/

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

Usually, the ads in prebuilt websites are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the viewport for phone and select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page
The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins).

Thank you!

Hello,

Do you use the license on more domains? If yes, then you’ll need to wait that period of time to be able to unassign the license from one domain and assign it to another.

Thank you!

Hello,

You need to activate the theme using this guide https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/. Also, please go to the My license tab and make sure that it is assigned to the domain.

Thank you!

Hi,

In cases like yours, what you need to do is to contact us via email at contact@tagdiv.com, provide the license key and let us know the domain that you need to assign the license. Our team from email will let you know what needs to be done further. Also, if you want to use it to other domain, you need to reset the license from Newspaper -> system staus and delete the theme from that domain.

Thank you!

Hi,

In cases like yours, what you need to do is to contact us via email at contact@tagdiv.com, provide the license key and let us know the domain that you need to assign the license. Our team from email will let you know what needs to be done further. Also, please include this link in the email to be quickly identified.

Thank you!

Hello,

Please disable the AMP and tagdiv mobile theme plugins. AMP is deprecated as of January 2023-> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp so we don’t longer recommend it.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

You can set the cloud template global here -> https://i.imgur.com/KtFec08.png and you can edit with the tagdiv Composer to set the menu -> https://i.imgur.com/pira0cl.jpeg

Thank you!

Hello,

I checked the site on Android, and it seems to load quickly https://we.tl/t-FvtPJ4yid6

Thank you!

Hello,

If you want to sell products, then you need to use elements for WooCommerce. You can find more details here -> https://forum.tagdiv.com/tagdiv-shop/ If this is not what you mean, please provide more details and screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

You can translate it from Theme Panel -> Translations -> Translation https://i.imgur.com/8o9aql3.png

Thank you!

Hello,

If you purchased a different license for that domain, please go to Newspaper -> System Status, reset the license from there, and then activate it with the new license.

Thank you!

Hello,

I just checked the mobile version and it loads well. Please watch this video and let me know if the version should be different -> https://we.tl/t-icOM8ZAVNb

Thank you!

Hello,

What I can suggest is to use a different thumbnail size on the flex block so it’s a bit smaller, but you already have a very good score, both on mobile and desktop.

Thank you!

Hello,

This depends on you, whether you have used it or not. If you deactivated it and no shortcodes or issues appeared on the site, then you can delete it. What I can recommend is not using WP Bakery anymore, and instead, I recommend using Flex Blocks, instead of the 1 to 25 blocks, as they are much more flexible and offer more options.

Thank you!

Hello,

Please make sure you have the necessary resources, as both the theme and the WooCommerce plugin require resources.

Thank you!

Hi,

No, you need to have the WooCommerce and tagdiv Composer plugins.

Thank you!

Hello,

You can find it here https://i.imgur.com/o7klaER.png -> https://www.purrlydigital.com/plugins/woocommerce-external-product-link-shortcodes/

Thank you!

Hello,

You can try to use Woo Shortcodes element.

Thank you!