Hello,

The infinite load has those options https://i.imgur.com/nl8XiaJ.png https://forum.tagdiv.com/infinite-loading-single-posts/
If you want other functionalities, these can only be done in code
The code for infinite post iframe is on those files:
-> wp-content/plugins/td-cloud-library/includes/tdb_ajax.php
-> wp-content/plugins/td-cloud-library/assets/js/js_posts_autoload.min.js
-> wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

To check if you have a plugin conflict, you need to deactivate all extra plugins and leave only the ones from the theme active, then see if the issue persists. Also, please double the WP memory limit.

Thank you!

Hello,

Please use version 8.0 or 8.1 of PHP. Also, have you checked for a plugin conflict?

Thank you!

Hello,

You don’t need to make changes in the child theme, you just need to set a placeholder from Theme Panel -> Blocks Settings -> https://i.imgur.com/mo0Cbu2.png
After you set the placeholder, you need to use this to regenerate the thumbs -> https://forum.tagdiv.com/thumbs-on-modules-and-blocks/

Thank you!

Hello,

Please let me know what version of the WordPress and PHP you have. Also, what server do you use?

Here is an article about how to fix this problem:
There has been a critical error on your website. Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png

Thank you!

Hi,

Unfortunately, I don’t think this functionality will be implemented. You could try using a plugin for that.

Thank you!

Hello Kazimierz,

The theme only has these options to bookmark an article or add a product to favorites.
You can check those guides for bookmark https://forum.tagdiv.com/bookmark-save-for-later/ -> https://forum.tagdiv.com/woocommerce-happy-add-favorites/

Thank you!

Hi,

For this, I recommend creating a list with custom fields, and in this case, if those custom fields are not filled in, they won’t take up any empty space, and you won’t need to create another template.

Thank you!

Hello,

Do you use the same template for all categories or duplicate it? The changes will be applied to all categories if you use the same template. If you want a different category layout, duplicate it and assign an individual to each category.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the license certificate.

Thank you!

Hello,

You see the changes that were made in the theme, in Newspaper -tf → patch 12.7 to 12.7.1, and in the plugins in these two composer files:
https://prnt.sc/_E5K8TrmPH9M and this one in the Opt-in Builder: https://prnt.sc/yhMv0uldMkF0

Thank you!

Hi,

Please tell me how you performed the update. Also, please let me know if you deactivated the extra plugin during the update, and if after installing the new version, you made sure that the TagDiv plugins were installed and activated, just like before the update.

Thank you!

Hello,

Please get in touch with us via email and provide the wp-admin access.

Thank you!

Hello,

Please use appropriate language on this forum. We have tried to help you, but the details you’ve provided are not accurate. Additionally, we noticed that you have not extended your support period, yet we have still made efforts to assist you.
The content in the block consists of posts. If you want different posts to appear there, you need to go to the Filter tab and set the desired filter and sorting options. If you’re experiencing additional issues there, they could be caused by many things—plugin conflicts, specific configurations on the server, and so on.
Additionally, we can provide further assistance, so please contact us via email at contact@tagdiv.com and provide details about your issues along with screenshots. Also, please provide us with WP-Admin and cPanel access so we can investigate the problems.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Please update the theme to version 12.7.1

Thank you!

Hello,

Can you please provide some screenshots of your steps? Please check this guide on how to import it https://forum.tagdiv.com/cloud-library-category-templates/
Did you delete the template? You can try to restore it from here -> https://i.imgur.com/ILsqk00.png

Thank you!

Hello,

There, you can set only one source. The most recommended approach would be to add them at the end of the article.

Thank you!

Hello,

I think the problem is the size of the ad — from what I can see, it has a large dimension, and it’s possible that there are some restrictions on how it should be aligned.

Thank you!

Hi,

If you’d like to add this functionality, please reach out to the custom work team, as this kind of solution cannot be provided through regular support. It requires a developer to implement it.

Best regards!

Hello,

The color comes from the Theme Panel https://i.imgur.com/zZvN3uN.jpeg, but the image no. I will add this request to our list.

Thank you!

Hello,

Please use the lazy load feature from the plugin: https://www.siteground.com/kb/lazy-loading/ and deactivate the one from Theme Panel → Template Settings (as shown here: https://i.imgur.com/kuMk2zO.png), because all the images are currently being loaded at once. After that, please check again.

Thank you!

Hello,

You can resize the image when you create the post https://i.imgur.com/Fp3lyns.jpegor use custom CSS to set the image size inside the post content.

Thank you!

Hello,

I just checked the website now and it works well -> https://we.tl/t-TSLXfdqrsP

Thank you!

Hello,

Unfortunately, I don’t quite understand what you mean by “uninstall the template” — are you trying to install another prebuilt website, or what exactly is the problem? What is not uninstalling?
Also, regarding events, you can’t use the TagDiv Composer to edit the templates. For example, on blocks, you can set the custom post type here to display them, but it also depends on which plugin you’re using for events -> https://i.imgur.com/bzTKr7p.png

Thank you!