Hello,

It could have been a caching issue as I can no longer see it on my end. Please check again and test from a different machine or browser as well.

Thank you!

Hello,

This is because you stretched your row and content to full width. Please access the row settings for the row containing the elements and change the “stretch row” option

Thank you!

Hello,

Please provide a link to your site so we can inspect the widget. You are maybe using a block that does not use a featured image at all. Blocks 9 and 10 will not use a featured image.

Thank you!

OK,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Sorry but we do not speak Russian.
In order to have the ability for users to register to your site, please activate the option from here:
https://www.screencast.com/t/QBzByC843
If you want comments to be added just by registered users, please activate this option:
https://www.screencast.com/t/Gs2VMUxvbEf0

Thanks.

Hello,

The only images that cannot be removed from our theme are the TDM images as mentioned here: https://forum.tagdiv.com/topic/can-not-delete-standart-image/
But these are just a few images (12 or so), not hundreds.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

That is a custom implementation you see on that site and not part of the theme by default.
It is a modification made by the user.

Thank you!

Hello,

Sorry but our theme does not support the RTL direction and there is no simple fix to move elements around. You will need to hire a freelancer to help out with the customization as we cannot offer any custom work at the moment.

Thank you!

Hello,
The tagdiv composer cannot be used on posts. It can only be used on pages.
If the edit button does not appear, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

I’m not sure what you mean. The ajax dropdown works just fine. It loads the articles from the vogue category in the block. Please provide an example of what this error is as I cannot see it.

Thanks.

Hello,

Buttons are still present in the current release both on posts and on pages
posts: https://www.screencast.com/t/n8mQqXr8h
pages: https://www.screencast.com/t/Wjlac4bgOBc9

Thank you!

Hello,

PHP code can only be inserted in the php files. You will need to add it to the post template files: https://www.screencast.com/t/QfrcDoBM

Thank you!

Hello,

You can safely switch to the tagdiv composer as that is not the default way it handles images. It is a thumbnail issue on your end. The blocks look identical in both page builders by default. Please use this guide if you face image issues: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

It is allowed, no worries. Thank you for your suggestion. i will add this to our list for future updates and of this request becomes more popular, we will consider implementing it into our themes. We have lots of requests and we have to prioritize based on popularity.

Thank you!

Hello,

Please check this forum topic for a solution:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Instagram made a few code changes that affected our Instagram widgets. Please use this temporary solution until the next theme update.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate this directly in the back-end. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

When a plugin or theme cannot install, usually it is because of the memory allocation. Please use this guide to increase it: https://forum.tagdiv.com/system-status-parameters-guide/

Thanks.

Hello,

Sorry but you will not be able to remove the all section in the mega menu. You cna remove the menu item, but the posts will still show when you hover over the mega menu itself.
Please follow this topic: https://forum.tagdiv.com/topic/delete-all-category-in-mega-menu/#post-180261

Thank you!

Hello,
In order to place a custom form in the heaeder, you will need to edit this file: https://www.screencast.com/t/sfW4xjdNppgT
You can use a do_shortcode function to render shortcodes.
https://developer.wordpress.org/reference/functions/do_shortcode/

Thank you!

Hello,

Yes, we plan to add an option in the theme panel allowing you to completely remove google fonts and just use local fonts just as the new law suggests.
Our theme will be compliant with the new regulations imposed by the GDPR

Thanks.

Hello,

I can see the top bar on your mobile site. The code works. You probably did not clear the cache after adding the code.

Thanks

Hello,

When signing up to adsense or any other ad provider, all this info is presented. It is not up to use to decide what is needed for a particular ad provider. Each ad provider must provide the implementation method needed for their ads. The theme only renders the ads that are sent by the ad provider.

Thank you!

Hello,

Please change the block header template for that block. Some header templates do not show ajax filters at all.

Thanks.

Hello,

Unfortunately you cannot do it because using the method you mention to have different blocks on mobile/tablets/desktop simply hides the blocks for a certain device, but they still exist and are still affected by the theme settings. The best course of action would be to sort posts based on tags rather than categories or filter just particular categories on particular blocks. Our theme block settings allow you to sort posts in multiple different ways: https://forum.tagdiv.com/block-settings-guide/

Thank you!