Please provide a link to your site so I can inspect it
Thanks.

Hello,

Thank you for your suggestions. For the moment our theme does not have any capabilities to place ads on category pages. Adding an ad for a particular category will require customization which we cannot provide. You can hire a freelancer from sites like studio.envato.com
The sidebar width in our theme is 324px
Usually in the sidebar a 300 x 250px ad is used.
Tagdiv composer cannot be used on category pages. The illustration from that video was from a page, briefly presenting how you can show different categories on pages.
You cannot create a category page using the tagdiv composer.

Thanks.

Hi,

Sorry but the page provides a 404. I cannot find the page in question.

Thanks.

Please follow this topic: https://forum.tagdiv.com/topic/remove-the-blank-space-between-header-and-the-first-block/

Thank you!

Hello,

The tagdiv composer only works on pages. You cannot use it on posts.

Thank you!

Hello,

You can try this method to remove pages from the wp search: http://www.wpbeginner.com/wp-tutorials/how-to-exclude-pages-from-wordpress-search-results/

Thank you!

Hello,

The sorting option of the top mobile grid can be found here: https://www.screencast.com/t/mRlLMVSafQ8e
You can modify it to show a particular tag like so: https://www.screencast.com/t/89i2HQbW

Thank you!

Hello,

You will not be able to find the exact strings in the db as it is encoded base 64. Here is how you can find it.
Find your page under WP-Posts and edit it: https://www.screencast.com/t/KxK0lNgxtX
The grab the css for the hero block and decode it using https://www.base64decode.org/
https://www.screencast.com/t/MAVgX1cHa

Thank you!

Hello,

If the standard implementation will not work there could be special implementation required.

Maybe this will help.
https://www.ampproject.org/docs/reference/components/amp-instagram

Thanks.

Hello,

Then ajax filter can be set from the block settings of every block. Please read this guide: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

Tagdiv composer can only be used for pages. It cannot be use on posts. You only mentioned pages above, not posts.
Please read this guide: https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hello,

Unfortunately our titles are custom made and plugins cannot offer the same title style as the widgets in our theme.
Provide a link to your site so I can inspect it but i cannot guarantee a cs solution will do.

Thanks.

The Instagram solution is provided here:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thanks.

Ok,
We have seen plugins create this issue as well so please disable all plugins except the page builder. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then test the composer again.
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

If this is the case and you cannot access the row settings, then you will have to remove the row entirely from the page edit screen: https://www.screencast.com/t/quRclPeJV

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The reverting back to the original template indicates a caching issue. Please only use wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use a cdn, please use this guide: https://forum.tagdiv.com/cloudflare-cdn/

Thanks.

Hello,

Have you imported the demo with or without content? If yo imported with content, the page should already be present. If you import a demos without content you will not get the page, just the overall style of the demo.
In order to keep the page but not the posts when installing a demo with content, simply create a copy of the page and then uninstall the content. You will be left with the page copy you can use as a homepage.

Thank you!

Hello,

I can assure you we do not make any requests to external resources. We do not know what ‘optimum.net’ is.
In this case I would advice tightening security and cleaning your install. You may be facing a malware problem. You can use these guides to help out:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Here is a user submitted topic for best WordPress security practices:
https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you!

Hello,

Both these networks struggle with code changes that influence the widget. Facebook dues to the latest scandal started changing the api and some fb keys stopped working.
Instagram change the api as well:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

For Instagram we could make a change and it worked, but for Fb, we cannot do anything at the moment as they will have to fix the issue on their end. Fb is going through major changes now. You can try to generate another key as it seems some keys work and others do not.

Thank you!

Hello,
There were indeed a few issues regarding 500 errors in the previous theme version, but they are fixed in 8.7.2. Most users do not have this problem anymore. Re-download the theme package and install it
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also update all of the theme plugin by disabling and deleting the current ones you use and them installing them again from the main theme package you download from envato. Make sure that the tagdiv composer is version 2.1
– https://www.screencast.com/t/qUQ9uTJkd

If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site, wp-admin (login information and admin rights) and cpanel access so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

For the moment we have not yet made the implementation necessary for removing google fonts. You can try this user submitted solution for now:
https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Thank you!

Hello,

You do not need to edit the code to change the row background. Please use the tagdiv composer and the rows settings:
https://www.screencast.com/t/qRINNVLZ8l5

Thank you!

Hello,

1. Please provide more details to what front end customization bar you are referring to. Our theme does not use the wordpress customizer so try not to use it.

2. I cannot see any black bar now: https://www.screencast.com/t/v2kmZCVixJ
It could have been a plugin causing the conflict but I cannot see it anymore.

Thanks.

Hello,

You can see all shortcodes from a page if you exit the tagdiv composer and access your page in the back-end mode: https://www.screencast.com/t/ytlEGXi3NkTF
A saved shortcode can only be seen in the tagdiv composer though, but add it to your page and copy it from the back-end on to posts.
However, please note that page builder elements were not tested on posts so I cannot guarantee your element will work properly. Make sure you copy from ‘text mode’ and paste it into posts in ‘text mode’, not in ‘visual mode’

Thanks.