hello,

Sorry but the disqus comments plugin is not among the tested and recommended plugin to use with our theme. Our theme was meant to work with the default comments of WP so the post count can only count wp comments. Try the default comments and you will see the functionality will work properly.

Thank you!

Hello,

When uploading any image from the media library, wordpress has a setting that lets you choose the size of the image like so: https://www.screencast.com/t/Hi8XPIHq0
Make sure you upload the full size of your image, not a thumbnail of it.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

Yes, VC can be used on posts but it was never supported in our theme. Please read this guide: https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please read this guide: https://forum.tagdiv.com/page-templates-2/

Thank you!

Please provide a link to your site so I can inspect why the code does not work.

Thank you!

Hello,

Thank you for your suggestions. We will change the css implementation in our theme in the coming updates and break the css in different files.

Thank you for your suggestion.

Hello,

Please change the id to a global one such as cocacola and then change back to your own one. This will reset the cache of the plugin. It will work afterwards. Here is the example on Sirius Pro’s fb account.
https://www.screencast.com/t/UE4qNWr9G

Thank you!

Hello,

If you use the blog and post template, then you cannot control which categories will show on the homage. It will simply show a list of all your latest posts no matter the category.
If you want to show particular categories, you will have to use a static page and create your layout in visual composer.
We recommend using the tagdiv composer (since newspaper 8) and updating to the latest version. You use a very old version of the theme.

Thank you!

Hello,

Sorry but unfortunately on such an old theme version we cannot say for sure why this happens. If you updated your WordPress and visual composer plugin and not the theme. then the error can come from there.
If you want to have green text just over the image background, you should make them different rows in visual composer. Do not use the same row for all elements as yopu will not be able to target them individually.

As for the sidebar issue, you most likely have an open html tag that breaks the layout. Please try to recreate the page using rows and elements from vc and no custom html tags.

Thanks

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
Unfortunately not all plugins work with our theme and custom plugin implementation is not part of the theme support.

Thank you for understanding.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

Hello,

You can show different post types as well in our theme blocks. You will have to specify the post type in the blocks however. Please use this guide to properly set up your blocks:
https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

Yes it is correct but the ads are not yet delivered by google. In order to test any ad to see if it works, simply paste the ad code inside a post.
If the adsense account is new, it can take up to a few weeks sometimes before ads get delivered by google.

Thank you!

Hello,

Please use this guide for the first issue: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

for the second issue please change the global headers template: https://www.screencast.com/t/6qZEBwMm5o

Thank you!

Hello,

The broken line is created by the global block title template. Please change it from here:
https://www.screencast.com/t/6qZEBwMm5o

Thank you!

Hello,
Please try to update the theme and plugins to their latest version. Use this guide to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Then deactivate and delete all theme plugins and install them again from the new theme package you download from envato.

Thank you!

Hello,

In order to properly implement ssl please follow these tutorials:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

Thank you!

Hello,

Sorry but the newsletter plugin can only support the providers mentioned here: https://forum.tagdiv.com/the-newsletter-plugin/
Adding a new provider can only be done through custom modifications.
We cannot help in this regard unfortunately.

Thank you!

Hello,
You can try this custom css code in your theme panel-> custom css box:

.td-logo-text-wrap{
border-bottom: 1px solid lightgrey;
}

Thank you!

Hello,

The date is grabbed from the custom post type implementation. It most likely grabs the date like a standard post in WordPress but the theme does not offer a setting for a custom post type implementation. You will have to check with the plugin that creates the post type or you have to manually remove the date from the plugin custom post template.
You can remove the post date from the theme panel and this will most likely also remove it from the CPT but it will also affect all of the standard posts as well.

Thank you!

Hello,

Unfortunately the live search is js loaded and will not work with wpml. Please deactivate the live search if using a multi-lingual install.

Thank you!

Hello,

There is something wrong with that page. there are lots of classes missing from it. How did you create that page? It is not a standard WordPress page template but it has no other class pointing to any other template. Is it a custom implementation? If this is the case, please note using the modules directly will not work .You will need to use blocks not modules.

Thank you!

Hello,

When using a cache plugin, please activate this option for the counter to be precise: https://forum.tagdiv.com/ajax-view-count/

Thank you!