Hello,

The default position of the article titles is exactly as the gadgets demo.
Please check your custom code.

Thanks.

Hello,

The Revolution slider plugin as well as the Visual composer editor plugin are provided pre-activated in the theme package, and you do not have to activate either of these. You already have full access to the plugin features and you can use it without activation. Updates for the plugins bundled within the theme package will be included in the theme updates.
Please ignore any at all activation messages from Revolution slider and Visual composer.It’s just a missing condition from the plugin authors for these versions and we cannot make any changes to the plugins as it will break the license agreement we have with the plugin authors.

Thanks

Hello,

In order to improve your page speed score, please use this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/

As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

It is a theme feature that lets you scroll to a specific class. You simply place the class name in the scroll to class section of the button: https://www.screencast.com/t/XeAAz6NYihP
And then apply that extra class to the element you wish to scroll to.

Thank you!

Hello,

Our theme needs the widgets to be placed inside a widget sidebar element. Our theme does not support standard sidebars but sidebars grabbed through a tagdiv composer element. That is why it will not work from the live preview button. Please use the tagdiv composer and the widget sidebar element.

As for the social icons, please clear cache and reset cdn files.

Thank you!

Hello,

Please provide an example of these links so we can inspect them and see if we get the same error on our end.

Thanks.

Hello,

I see woocommerce points you in the direction of the theme but i can assure you this is not the case. Please disable jetpack or other image optimization plugins you might use and then clear all caching and regenerate thumbnails.

Thank you!

Hello,

The song can be found here: https://www.premiumbeat.com/royalty-free-tracks/the-man-without-fear

Thanks.

Hello,
Please contact your host and have them unblock admin-ajax.php as the file ususally gets blocked by host companies for too many requests to this file. This is a required theme file and needs to be unblocked by the host.
The second one could be tied to the first issue. Let us know if you manage to fix it with the host company.

Thanks.

Hello,

Unfortunately our theme does not have such a feature. If you spread your post on multiple pages, there is no option for the theme to show the full page. You can maybe find a plugin that can do this.

Thank you!

Hello,

Please do not use both visual composer and the tagdiv compose. You most likely used the visual composer page builder on posts to create your content. The new tagdiv page builder will conflict with that so you will need to disable the tagdiv composer plugin.

Thank you!

Hello,

Please use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

Yes there is a bug regarding non Latin characters in the shortcode.
https://forum.tagdiv.com/topic/tagdiv-composer-btoa-bug/
We will fix this in the next theme update.

Sorry for the inconvenience.

Hello,

Sorry but our theme does not have an advanced search option to remove certain posts from the search. Our theme uses the default search of wp so you can find a plugin that will affect the search rather easy. Try a few of them out from the wp repository and see how they work.

Thanks.

Hi,
Please add this code in your theme panel-> custom code section:

.menu-item-196 .sub-menu{
padding: 14px;
-moz-column-count: 2;
-webkit-column-count: 2;
column-count: 2;
}
.menu-item-196 .td-menu-item > a{
padding: 4px 10px!important;
}

Thank you!

Hello Jeff,

Sorry but the theme is not transferable. If you want to buy newspaper, you can request a refund here: https://themeforest.net/refund_requests/new and we will provide the money back so you can buy newspaper afterwards.

Thanks

Hello,

Sorry but the mobile theme does not have a black version. Only the standard responsive version will keep the demo style. The mobile theme plugin will not grab the style of the desktop theme.
As for the footer, please check the footer section of the theme panel.

Thank you!

Hello,

The color of the mobile menu icons can be changed from the theme colors section: https://www.screencast.com/t/K8YysS9Qm7bY
If you use the mobile theme plugin, a similar colors section will be found in the mobile theme settings at the bottom of the theme panel.

Thank you!

Hello,

You can increase the logo using this code:
.td-header-style-1 .td-header-sp-logo img{
max-height: 125px!important;
}

As for the ad, you did not implement it correctly. Please use this guide:
https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ and wrap the code in the proper div’s provided.

Thank you!

Hello,
If you do not show any meta info, then you will have to remove it with css.
Please add this code in your theme panel-> custom code section under custom css:

.td_module_17 .td-module-meta-holder{
background-color:transparent;
}

Thank you!

Hello,
I can’t understand what exactly is the problem. You mentioned a child with glasses. There is no child with glasses in the screen you posted now. I want to help but I cannot understand the problem. Please provide a full description of exactly what it is you are facing.
Switching to a wp default theme and back, will have no impact on your install.

Hello,

Most people change the name of the theme and the child theme to their own . Please revert the names of the theme and child theme to their original names as the multi-purpose plugin does not recognize other theme names.

Thank you!

Hello,

The Google Analytics code needs to be added between the script tags.
<script>
your analytics code
</script>

Thanks.

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate.
Please create a full back-up of your site beforehand though as we will need to disable plugins and possibly reinstall the theme.

Thanks.

Hello,

Please create the menu item you need on your site and provide the link and I will provide the code to split it into 2 rows.

Thanks.