Hi,

Wp super cache is the tested and recommended cache plugin to use with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Sorry but the language change does not come from the theme. How did you implement the facebook comments? I posted a tutorial on how to do it a while back:
https://forum.tagdiv.com/topic/facebook-comments-2/ which should still work in the current version of the theme.

Thanks.

Hello,

The author templates uses the loop.php template by wp default so the post limit for the author tempalte is the same as the one on categories and blog roll template: https://www.screencast.com/t/YJt16TVETSb
There is however a method to override this. Here is an example:
http://www.wpbeginner.com/wp-themes/how-to-display-any-number-of-posts-in-a-wordpress-loop/

Thanks.

Hi,

You can use a search and replace as I mentioned above. If not, simply choose another demo which is similar in style.

Thank you!

Hello,

The voice report demo uses css to add the iamge so you will have to change it with css like so:
.td-voice .td-header-style-9 .td-logo-wrap-full{
background-image: url(your image url here)!important;
}
You can add the code in the theme panel-> custom css box.
Or if you get an image flicker as the image is being rewritten, you can change the image url directly in the css file here:
https://www.screencast.com/t/uBRupjBH

Thank you!

Hello

If you want to add an image on the homepage only, you will have to wrap it inside a conditional logic. You can use this one:
https://codex.wordpress.org/Function_Reference/is_front_page

Thanks

Hello,

You can float any menu item right by their menu id.
Please check your menu html with the browser inspector and get the list item class then add a float:right to them in the theme panel-> custom css box.

Thank you!

Please provide a link to your site sop we can inspect it.
Thanks.

Hi,

Most commonly, this error is caused by a plugin or theme that is installed on your site. To investigate which plugin or theme is causing the issue, you will need to deactivate all your plugins except the page builder and clear all caching.

Thanks.

Hello,

The post author and date can be removed from the theme panel: https://www.screencast.com/t/8bgyPYR2b
The sorting of the posts inside a block or grid depends on the sorting option chosen. You will have to use the block settings in order to sort your posts in the block or grid: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,
The product categories seem to display properly on our end. Please provide more details to exactly what is not working on your product categories.
If you are referring to the product category widget, please use this topic:
https://forum.tagdiv.com/topic/woocommerce-hierarchy-not-showing-in-product-categories-widget/
Thanks.

Hi,
The theme panel section can be found here: https://www.screencast.com/t/1EJhtTZSk

Thanks.

Hello,

The inline ad is created here: https://www.screencast.com/t/lYqrDyk3 Unfortunately we cannot help with the code as this represents customization and time does not allow us to tackle such customization.

Thank you for your understanding.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Sorry but the theme will only crop images, it will not enlarge them. You seem to be using a YouTube video though. Some YouTube videos add the black borders around the thumbnail.
As for the images that do not fit, please make sure your image is at least the size of the container as the theme will not enlarge them. If your images are indeed larger, use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thanks.

Hello,

The facebook social counter will need a facebook fan page not a personal profile. Yours is a personal profile not a fan page.
The counter pulls fans/followers, not friends or likes.

Thanks.

Hello,

Please switch to a wp default theme and see if the error is still there. most likely it is. The connection to your site is a hosting issue not a theme related issue. Please contact your host.

Thanks.

Hello,

This issue usually happens when using this option in seo yoast:
https://www.screencast.com/t/n8Cc35EofLh
Or when trying to edit a page created with another page builder. You will have to create the pages from scratch using the page builder if you created the page before having the builder installed.

Thank you!

Hello,

Please activate this option in the theme panel: https://www.screencast.com/t/o1o0Rze4

Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

You do not need the previous version to simply delete the theme using wordpress and install the theme again: https://www.youtube.com/watch?v=_dIjBj-56dA
Simply delete the theme and install it again.

Thanks

Hi,
We have no reports of this issue for the moment. It must be something local affecting it.
Please check to see if the implementation is done correctly:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

If everything is in order, try it without plugins as there could be a plugin conflict affecting it. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thanks.

Hello,

Please check every step of these guides and make sure the implementation is properly made:

http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

https://css-tricks.com/moving-to-https-on-wordpress/

https://yoast.com/dev-blog/move-website-https-ssl/

You can also check our forum for some insight on ssl:
https://forum.tagdiv.com/topic/moving-to-ssl/

Thank you

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

If you are all using mac’s that means you all have retina displays and you did not upload a bigger retina logo: https://www.screencast.com/t/f4NTCyPKR
The retina logo will have to be roughly double the size of the normal logo.

Thanks.