Hello,

The sidebar on pages is created using the page builder. Simply place a ‘widget sidebar’ element in the page content on a split row and select the sidebar you want to use:
https://www.screencast.com/t/xRIdWzt5

Thanks.

Hello,

Please disable the mobile theme from jetpack as that is the cause of the problem you are facing.

Thank you!

Hello,

The child theme is not a requirement for your site. If you plan to make modifications in the php code, then the child theme is recommended. If not, then it is not recommended to be used. If you do however plan to modify the theme files, and to use it, please read this topic:
https://forum.tagdiv.com/topic/setting-up-child-theme/

Thank you!

Hi,

If no plugin will work, then you should use the coding method.
This function verifies whether a user is logged in or not: https://developer.wordpress.org/reference/functions/is_user_logged_in/ You will need coding skills in order to use it though.
Here is an example topic of such a conditional logic:
https://forum.tagdiv.com/topic/conditional-logic-for-menu/

Thanks.

Hello,

No content will be lost unless it was added custom in the theme php files. The theme files will get replaced when updating so any at all change to the theme files will be lost.
Only content added through coding in the files will be lost. All the content added through WordPress will still be there.

Thanks.

Hello,

Sorry but we have not tested this. The theme featured image only shows images added through the media library. If a plugin manages to upload a map ion the media library. A google map is not a standard image though and most likely will not work as a featured image. But you can simply embed it at the top of your post and use post style 5 which does not show the featured image on the post itself. You can create a thumb/screenshot of the map to set it as a featured image so it can show up in blocks as a map.

Thanks

Hello,

Sorry but since the plugins are not tested with our theme i cannot provide any insight into this issue. Untested plugins and their implementation are not part of the theme support. You should look for a membership plugin that works with our theme. Try a few of them out and see which one works best.

Thanks.

This means the theme support is ‘magical’ :))
Glad you found the solution!
Have a great day!

Hi,

This is the default implementation of header style 11.
The top ad is under the logo: https://www.screencast.com/t/IJcod8uoTA0
If you want it above the logo maybe, then you will have to edit this file and switch these 2 elements: https://www.screencast.com/t/PI2RiPrOKns

Thank you!

Hello,
That is done from the cdn server IF you use one. If you do not know how to reset it , you most likely do not use one so skip that part.
If after the disabling of the plugins and clearing of cache, the site is not up properly, you should try to make a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ to make sure all the theme files are properly in place on your server.

Let us know how it goes.
Thanks.

Hi,

You can use standard html to make the content on 2 columns if you need this modification. You can use a table or div’s if you have basic html skills. Your example link uses 2 div’s
for the content columns.
The background color can be added using a row background color: https://www.screencast.com/t/2qgMn2zcLF

Thank you!

Hi,

As far as i know adrotate is free and does not require payment, but I could be wrong.
Google DFP has a special implementation necessary in our theme as it will not work off the bat. Please read this topic: https://forum.tagdiv.com/topic/tutorial-responsive-ads-with-google-dfp/

Thanks.

Hello,

Sorry but blocks were built to pull specific information from posts and the byline is not among the information grabbed on blocks. It will need a custom function to grab other info besides the one already implemented. Unfortunately we cannot offer a quick solution in this regard. Sorry

Thanks.

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then try to reinstall the theme properly by using this guide:https://forum.tagdiv.com/install-via-wordpress/
Also please check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

Sorry but there are specific Facebook videos which will not work properly when set as featured videos. We recommend embedding these videos directly into the post and using a standard featured image for the thumbnail instead. You can use post style 5 that will not show the featured image and only display the embeded video on top of the post. Sorry for the inconvenience. Standard embeds work properly in our theme as well.

Thanks.

Hello,

Sorry but we have not tested any captcha implementation so I cannot provide a solution in this regard. You can maybe use a plugin to add a captcha to your login section but you will have to implement it into our custom login though or you can create a new custom login page not using our login modal if you do not have the coding skills necessary for the login modal customization.

Thank you!

Hello,

re2: Please make sure you upload the full image and not a thumbnail of it in the media library. Also please check the aspect ratio of the image. it needs to be ultra wide for it to display properly in the row. Try a size of 1920 x 815 for instance

re5: Well since it’s a page created in the page builder, you can put the text block on top of the map by simple drag and drop. Either drag the text block above the map or drag the map below the text…the page builder lets you do that.

Thank you!

Hello,

Our theme uses the original size provided by facebook and the original size provided is 600 pixels for a video that is nowhere near that height: https://www.screencast.com/t/H4n91KdQ
I understand the theme work fine with fb vidfeos but it seems to have a different implementation for fb videos.

We will look into this issue and try to find a fix for these videos in a future theme release. Until then you can maybe try to embed the video inside the post content and not the featured video.

Thank you!

Hello,

It seems you have a redirect on your author link. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Unfortunately this will be more complicated as not all of those calls are coming from the theme. The theme only has 2 css files. One for the main css and one for the demo. The other ones come from plugins and fonts. You cannot unite all of these css files into one single file because they are from different sources.

Thanks.

Hi,

You can use the plugin shortcode implementation inside a raw html or a column text element. Check the plugin documentation about a shortcode and then add it in to your page as mentioned.

Thank you!

Hello,

Sorry but blocks were not designed to pull the category description. It will have to be made custom. The category description is added here in our theme: https://www.screencast.com/t/2HCxsnz0
You can try to replicate the function on blocks if you have the proper coding skills.

Thanks.

Hi,

If you want to remove the arrow bottom, you can do it using this css code:
.sf-menu .td-icon-menu-down{
display:none;
}

Add the code in the theme panel->custom css box

Thank you!

Hello,

1) If you already have a forum account, for the second registration please use the manual activation method: https://www.screencast.com/t/Mff5x0WM

2)The large picture on the travel demo needs to be added on the row in the tagdiv composer like so: https://www.screencast.com/t/cpRFY60bH

3) We recommend using the tagdiv composer, not visual composer as we will no longer develop new options for visual composer but rather for our own page builder. Both page builders only work on pages in our theme.

4) On pages, the modules and blocks in our theme will only show a thumbnail of the video .you will not be able to play the video except by accessing the post and playing it from there.

5) Sorry but there is no plugin that can tie into our page builder. You will have to use the tiny mce editor provided as on the web there is no editor like word. On the web fonts and sizes are changed through css and coding. The theme panel offers font settings but they will affect more elements, not just the box you want to affect.

Thanks.

Hi,

Sorry but we do not work on weekends.
If you want to implement infinite loading on posts, I can say right off the bat it will not work as we have also searched for a plugin that can do this but could not find a working one. Implementing it will not be as easy as using a plugin as our post templates are custom made.
Here are the classes you need:
post content wrapper: td-main-content
title: entry-title
navigation: td-post-next-prev-content

Thanks.