Hello,

Our theme uses a cropping system that will cut the image center-top. Please read this guide:
https://forum.tagdiv.com/featured-image/
Th recommended aspect ratio is presented here for each module in particular

https://forum.tagdiv.com/theme-thumbs/

Here is a list of the theme modules and blocks:
https://forum.tagdiv.com/theme-blocks-modules/

Thank you!

There could be something wrong. A cache plugin should increase performance not decrease it. Please contact your host and have them disable any hosting side cache that could be in place and explain the situation. Maybe there is a hosting limitation.

Thanks.

Hello,

The site cannot be reached so I cannot inspect it.
The scroll to top button has been hidden on mobile devices by default.
If you want to enable it you must use this custom css in the theme panel-> custom css box:
@media (max-width: 767px) {
.td-scroll-up {
display: block;
}}

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,
This happens because you use the mobile theme plugin. You set a background image for the responsive version, but you also have to set it to the mobile theme plugin settings:
https://www.screencast.com/t/8pRKs7ZIvqwz
Thanks.

Hi,

Sorry but our theme does not feature an audio post format. We recommend using the standard post format in this case with template style 5 which does not show the featured image and then simply embed the audio into WordPress using your proffered embed method.

Thanks.

Hi,

Unfortunately we have no suggestion to provide in this regard. We cannot provide anything from the theme side. From the WP perspective, a bit of digging is all it takes:

https://www.quora.com/Is-there-a-way-to-promote-posts-from-a-subdomain-to-the-front-page-in-Wordpress-Multisite

https://stackoverflow.com/questions/18425640/how-to-display-sub-domain-posts-in-main-domain-home-page-on-wordpress

https://wordpress.stackexchange.com/questions/167068/getting-content-from-main-domain-to-sub-domain-using-category-and-wp-query

I hope this helps.
Thanks.

Hello,
Please use this custom css code to change the uppercase back to lowercase and to change the text color and size:
.td-category-header .td-page-title{
text-transform:none!important;
color:blue;
font-size:28px;
}

You can add the code in the theme panlel-> custom css box
Thanks.

Hi,
You can tr to use this custom css in your theme panel-> custom css box:
.td-logo-wrap-full{
margin-top:20px;
}

If the code does not work properly, please provide a link to your site so I can inspect it.

Thanks

Hello,

It seems your site went into boxed mode. Please access the theme color section and press the clear button on the background color: https://www.screencast.com/t/cl8J2LxFsAq
Any at all color set as a background will cause the theme to go into boxed mode. Even white counts if it;s set in the panel.

Thanks.

Hello,

It seems the thumbnail for block 13 is misleading. As it shows 4 elements on 2 columns but block 13 never showed content on 2 columns. Here is how it will show up: https://demo.tagdiv.com/newspaper/block-13/
I will add this to our list and we will fix it in coming updates.

Thanks.

Hello,

Thank you Chris.

@kfx if you do not like our approach to the new page builder, you can simply deactivate it and use VC as before. The tagdiv composer can be deactivated at any time from the plugins section.
Here is the documentation you needed though: https://forum.tagdiv.com/tagdiv-composer-tutorial/
And the block settings guide to go with it: https://forum.tagdiv.com/block-settings-tutorial/

Thanks.

Hello,
The top menu is not available for mobile devices. You can activate it though with a css code. Please provide a link to your site so I can provide the proper code.
Thanks

Hi,

The load more option will load 2 packs of posts until the load more button shows up:
If you do not have enough posts to show, then you will only see a batch of posts infinite loading but not enough posts to generate sufficient loads for the load more button to show up: https://www.screencast.com/t/qy5S1LqBmY

Thanks

Hello,

How did you update visual composer. Please only use a version released by us, and not from the plugin author. We need to test each version and make the proper adjustments first. Also, please note that in the current version we introduces our own page builder in the package and the plugin installs itself. if you want to use our page builder, please disable visual composer if not please disable the tagdiv composer. Do not use both at the same time. You can fond more info on the tagdiv composer here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hello,

You can create a text exactly as in visual composer using the column text element or the text with title element. This will provide access to the tiny mce editor.
https://www.screencast.com/t/jWg4oK7pYAB
https://www.screencast.com/t/7pCQEDvZs

Thanks

Hi,

Sorry but for the moment there is no news as we are currently updating our newsmag theme. We will try to change it in the next newspaper update which is scheduled this month.

Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

1) Please clear all caching including a cdn server and contact your host and have them disable any hosting side cache.
2) Please provide a link to your site sop I can inspect the logo issue.
3) Unfortunately if you use the speedbooster plugin this can be an effect of it. Or any other tool that minifies css or moves the css load to the footer. There is no way around it. Either it loads first and you do not see the rewrites, or it loads last providing a faster loading speed for your site but you can see the rewrites happen. Css only provides a compromise for speed vs visuals. Unfortunately you cannot have both.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Unfortunately we do not have access to the full list of specifications demanded by fb. You should follow the link in that error message: https://www.screencast.com/t/IhGbL8Qn and see what recommendations facebook makes.
Facebook recently changed their code and implementation for a few things and more and more poeple seem to have difficulties with all kinds of FB related implementation from fbia, to images on post sharing, to language changes in the fb code…The list goes on and on.

Thanks.

Hello,
If you think the theme is responsible for this error, please check this google search and you will see the theme has nothing to do with the error:

https://www.google.ro/search?num=100&q=are+you+sure+you+want+to+do+this&spell=1&sa=X&ved=0ahUKEwjY15KZlOXUAhVMbBoKHZ8UCSIQvwUIISgA&biw=1920&bih=1094

Thank you!

Hello,
Sorry but there is no option to show posts from the last 30 days.
The sorting option of the posts of the last 7 days mentions posts that are famous in the past 7 days. It is not about posts published in the past 7 days but rather the posts with the most views in the last 7 days. If your posts from 2 years back get the most views, then they will show up.
If you want to create a new sorting option please check this example: https://forum.tagdiv.com/topic/implemented-new-sort-most-popular-among-posts-of-last-7-days/

Thank you!

Hello,
The script in question is NOT coming from the theme. Please check our demo: view-source:https://demo.tagdiv.com/newspaper/ and you will see no such script coming from the header. It is a custom implementation on your end that causes the language issue most likely.
Here are the places Facebook is used in our theme:
The Facebook featured video: https://www.screencast.com/t/sfY71O3of
and the post sharing: https://www.screencast.com/t/BCljTAO0
js: https://www.screencast.com/t/vzmwCRhQ
And the social counter plugin files as well.
But neither of these generate the mentioned string or header code.

Thanks.

Hi
Maybe you have another conflicting plugin that prevents the product category from providing the results. Here is an example from my end:
https://www.screencast.com/t/k8vhmj42b
Please disable all plugins except the page builder and woocommerce, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!