Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please make sure you upload the full size for your logo, not a thumbnail of it: https://www.screencast.com/t/frmtYDMjUa

Thank you!

Hello,

It seems you are using a media grid element of visual composer that does not seem to provide any results. Please test this on a wp default theme as well and see if the element works on twentysixteen for example.

Thanks.

Here are the results we found:

For a temporary solution, until the next update, please comment out this line of code:
https://www.screencast.com/t/1Cu7RCd66Adt
Now the widgets should work properly in Firefox now.

Thank you!

Yes, we experience the same thing. Just the widgets seem to be affected. We are looking into it as we speak. Sorry for the inconvenience.
Thanks.

Hello,
They seem to be working just fine: https://www.screencast.com/t/F814rgwj
Please check from a different browser or a different device.
Thanks.

Hello Fabian,

The font is the same one on both sites. Here is an example: https://www.screencast.com/t/NunKzA4skRC7
It’s the ‘Advent pro’ font on both

Thank you!

Hello,

Please check the screen options and make sure all the options are enabled: https://www.screencast.com/t/HFTWlvVId
If everything is enabled in the screen options, then please try to disable all plugins except visual composer, clear cache and reset cdn files.

Let us know how it goes.
Thanks.

Hello,

Well they are overlapping because they are modified on your end. The default button does not say next or previous. They simply have a < and a >
Like so: https://www.screencast.com/t/46xg5uuS

Thank you!

Hello,

We do not have a tutorial because the htaccess file is a server file, not a theme file. It is not related to the theme. The host should have tutorials in this regard. For example:
https://my.bluehost.com/cgi/help/htaccess_redirect

Thank you!

Hello,

If you do not use visual composer, then you can disable it without a doubt.
There is no problem in disabling it if you do not use visual composer on pages.

Thank you!

Hello,

I could not see the issue as I have been testing with my android phone and the issue only seems to be affecting iphones. However, the same issue does not happen on our demo so it is not a theme bug. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Sorry but our theme grid system will not allow 4 posts in a row. It can only show 3 or 5 posts on a full width row.
Thank you!

Hello,

I have tested your mobile menu but it seems to be working properly now. Please let us know if you still encounter issues with it.

Thank you!

Hello,

I can add this as a suggestion and pass it on to the development team but this needs to grow in popularity before we add it as a theme feature. We have lots of requests and we have to prioritize.

Thank you for your understanding!

Hello,

The best image to use is a full hd image of 1920 x 1080 as the theme creates thumbnails for each case in particular and the full size will not be used on the site except when accessing the image itself.
There is no best or worst aspect ratio as the theme creates thumbs if the image is large enough as there is a cropping system that will get the size it needs for the thumb from your image. The main issue is the size. In order to prevent the spaces for the images, you need to have a featured image larger than the container in the grid. The theme crops images but it does not enlarge them. If your images are bigger than the container, you probably did not regenerate the thumbnails. You can use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

Unfortunately the theme does not add any custom class or id for the links you add in the post content. As you know, css needs a class or an id in order to target specific elements if you want your code to not affect every element of the same type. The links inside the posts will need to have a custom class set to them when creating the link. This is the best case scenario. You can simply target the a tag inside the post content with a general selector like .td-post-content a{css code here} and it will work and apply the css to all links inside the post content, but there are however links that you probably do not want affected like widgets, plugins, or other content that has a link that does not need to be changed. This is where the class comes in. If your links get a class then you can target only those specific links using this selector:
.td-post-content .mycustomlinkclass {css code here}
I hope this helps.
Thanks

Hello,

This is actually a WordPress trick. Our theme only uses the date from WordPress on it’s modules and blocks but you can add the time to the date code as well. You can add the time in the custom date setting like so: F j, Y, g:i A : http://screencast.com/t/vkDY3VK2o and now you will have something like this: http://screencast.com/t/xbt8qgRy7k6s

Hope this helps.
Thank you!

Hello,

Unfortunately amazon ads are not tested with our theme. We built our theme to work with adsense and we provided the div’s to be used with other ads as well. Maybe the amazon ad require a special implementation our theme lacks. I can’t say for sure. If the theme ad system creates problems with your ads, I suggest using a plugin.
Not all ads work properly with our theme unfortunately. Even adsense has a few special types of ads that will not work through our ad system without adjustments done. Ads have evolved and there are lots and lots of ad types and adding compatibility for each and every ad type out there takes time and they are constantly changing.

Thank you for your understanding.

Hello,

I have just tested this on my en but after changing all the sue Ellen fonts from the theme panel, the font was no longer loaded. Please make sure you removed all the fonts from the theme panel and make sure you clear all caching afterwards.

Thank you!

Hello,

I have tested the page mentioned on mobile devices but the 8 images show up properly. I cannot see the missing images.
Please let us know if the issue is still there as we cannot see it.

Thanks.

Hi,

If you only want to remove the login from the mobile menu, you will have to use css to do it. Removing it from the whole site can be done from the theme panel: https://www.screencast.com/t/sRmRx3uh6g
For the mobile menu only, you will need to add this css code in the theme panel-> custom css box or if you use the mobile theme, add it in the mobile theme section of the theme paenl under custom code:
@media(max-width:767px){
.td-menu-login-section{
display:none!important;
}}

Thank you!

Hi,
The element is created custom for the dark demo version. In order to re-create it you need to create a tab element in visual composer and only use grids with style 1. Then you ned to add an extra class to the tab element: td-tab-color
Once you did this, you need to copy over the css from the black version into the main style.css file: http://screencast.com/t/2A3bCsQF
Thanks.

Hello,

Sorry but our theme is built on a 3 column grid system. There cannot be 4 columns unfortunately. There is no simple way of adding another footer column.

Thanks.

Hello,

If you want to disable the date on a specific module you can use a similar code to this one:

.td_module_2 .td-post-date, .td_module_2 .td-post-author-name span{
display:none;
}

Thank you!