Hello,

The solution is different for each case in particular. There is no general one that can fix all problems.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

I’m not seeing any orientation loss on our end. I have the latest version of chrome as well, but no problems are found. Please clear your browser cache and test from a different machine.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

You cannot change the responsiveness breakpoints in our theme. There should be no overlapping elements on either device. Please provide an example of this.

Thanks.

Hello,

Please clear your cache after making changes. It seems that the proper post is showing now.

Thank you!

Yes. Not all settings are found in the theme panel. Please check the tagdiv composer styles tab.

Thanks.

Hi,

It should work fine. Give it a try.
Here is a test on localhost: https://www.screencast.com/t/e325qXhIYpq5

Thanks.

Hello,
This code will change the border to red for example:

.woocommerce div.product .woocommerce-tabs ul.tabs:before{
border-bottom: 2px solid red;
}

You can add the code in the theme panel under the custom code section.

Thank you!

Hello,

Please provide more details to what separation you are referring to. Please provide a screenshot and a link to your site so we can better understand how to help.

Thanks.

Hello,
I think this should answer your question: https://www.screencast.com/t/iOMVgPj9Zo
https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
The change was made by wpbakery, not us.
Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Indeed, this was pointed to us by other users as well. On smaller screens the button is missing. A quick fix is to use the browser zoom option until the next update where we will implement a fix for this issue.

Sorry for the inconvenience.

Hello,

Sorry but the theme does not handle feeds. They are handled by WP and plugins.
Here is an example: http://www.wpbeginner.com/wp-tutorials/how-to-embed-an-external-rss-feed-in-wordpress-posts-via-shortcode/

Thank you!

Hello,

Please access the permalinks settings and hit save again. This fixed it for most people. You do not have to change the permalink structure though. Just press save in the permalinks section.

Let us know how it goes.

Thanks.

Hello,

The hide row usually disappeared from VC if the tagdiv composer was activated. Please do not use both page builders. Pleas try to test this without any other plugins active

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

That may happen in lower resolution, it was brought to our attention in another topic
– https://forum.tagdiv.com/topic/no-import-button/
A solution will be found as soon as possible. Sorry for the inconvenience.

Thanks

Sorry but I’m not sure what you mean. If you want to ‘learn how to fish’, then please install the restro demo and edit the page in the tagdiv composer. You can see the exact elements used on the demo page.
The page template is https://www.screencast.com/t/82p5oYoOB
This will make the main menu overlay the top element.
The top element is a hero scene: https://www.screencast.com/t/5i5cU0Trlbe

Thanks

Hello,

Sorry but our theme does not have any such ad implementation. Ads are placed across the whole site in our theme ad system.
You can use plugins in this regard to place ads separately on each page.

Thank you!

This means your host has limitations in this regard. Please contact your host and let them know about this issue.

Thank you!

Hello,

You do not seem to have a page builder installed. Please access the plugins section of the theme as most likely your plugins have been disabled automatically by the theme and need updating.
Please read this guide: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Hello,

Sorry but we have not tested this plugin so we are not aware of it;s functionality and what exact code is required in this regard. Unfortunately third party plugin implementation is not covered by the theme support. You will have to hire a freelancer to help out in this regard as we have no idea of the plugin implementation and we do not have a customization department. We cannot offer customization services.

Thank you for understanding.

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

I can see all of the 40 posts on the author page. I cannot see the issue. https://www.screencast.com/t/s9X8N3Mxm30J

Thank you!

Hello,

It seems there is a second image in the ad code that takes up the space: https://www.screencast.com/t/CAEQc1llXSo
Please check your ad code.

Thank you!