Hello,

It sounds like a post style 1 to me. IF you use post template 1 and your ad is not being delivered properly, you will get this effect. Here is how post style 1 will show the top ad and featured image:
https://demo.tagdiv.com/newspaper/td-post-400k-for-whisky-most-expensive-foods-and-drink-auctioned/
I’m not sure this is the case though. I can only speculate without actually being able to inspect the site.

Thank you!

Yes, indeed the new cloud library offers the possibility of placing the author avatar next to the author name. Sorry, it slipped my mind with all of the new options available. My bad. 🙂

Hello,

If you want a larger image, you will first have to increase the thumb size here: https://www.screencast.com/t/9tfi2IlrTdD
Let’s assume we want a 256px image. I would then increase the max width to 256px by using css:

.author-box-wrap .avatar{
max-width:256px;
}

But now we also need to increase the margin for the text and social icons for them to position properly:

.author-box-wrap .desc{
margin-left: 270px;
}

You can add the css codes in the theme panel-> custom css box

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your staging site, wo-admin as well as cpanel so we can investigate this issue.

Thank you!

Hello,
I can see the posts just fine for the author mentioned: https://www.screencast.com/t/kB8Ww3bt8EM8
As for the favicon, you switched to https but forgot to remove the favicon and re-upload it using https. You get this error in your console: https://www.screencast.com/t/mIrRpMJNxif
Simply remove it from the theme panel and upload it again.

Thank you!

Hello,

You will have to edit the page in the tagdiv composer and remove the icon from the header for that specific block. Please use this guide to learn how to edit pages: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

‘Mbstring’ was missing from the host. Please use this guide to make sure you meet all requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Please use this guide to make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and try increasing your wp memory to 256 mb from wp-config.

Thank you!

Hello,
If you use the mobile theme plugin, post templates as well as smart list templates will be different as the mobile theme plugin does not use all of the styles from the main theme. The mobile theme has it’s own styles for these elements in order to bring top speeds for mobile devices. If this is not to your liking, please disable the mobile theme plugin.
https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

I’m not sure what you plan to do. The theme has no functionality to show the latest articles for each of the authors of an author box. You can add a block filtered by the author though underneath each author to have a block shown the author’s latest posts.

Thanks

Hello,

This is a well known issue with WP and it does not seem to have any specific cause. If you google the “the plugin does not have a valid header” you will see that there are lots of topics opened on this issue but no solution provided.
The simplest course of action would be to just install the plugin via ftp.
Please also use this guide to make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

The screenshot points at a block title. A block title is changed from the theme panel. That border is part of the block title.

Thanks

Hello,

Sorry but there is no simple solution to this issue. I cannot offer a solution instantly. I have added this to our list for future updates and we will fix this and figure out a functionality that works best for mobiles as well.

Thank you!

Hello,

You have a coming soon plugin active so I cannot access your site.
Please contact us via email at contact@tagdiv com and provide us access so we can inspect the issue.

Thank you!

Hello,

You can try the simple oembed functionality of wordpress instead. Simply place the youtube link in the content, not an iframe and WordPress will do the rest.

Thank you!

Hello,

Sorry but the author box element was not tested in a carousel. This is a custom implementation and will require coding skills to make. Unfortunately we cannot offer a solution in this regard. You can hire a freelancer to help with the code from sites like studio.envato.com

Thank you for understanding.

Hello,

Please use this guide:
https://forum.tagdiv.com/search/requirements/

Thank you!

Hello,

If you made a request 2 days ago, you already received an answer. Please note the support hours posted on top of this page. I have replied via email to your request. You get a lot of 500 error in your console so please use this guide to make sure you meet the requirements for the theme: https://forum.tagdiv.com/search/requirements/ and increase your wp memory to 256 MB

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Sorry but the composer will not work on posts using custom fields and it will not work on custom post types. Sorry. The new template builder allows the custom templates being created for posts in the tagdiv composer but unfortunately these cannot be applied to custom post types. Custom post types will only use the default post template and do not benefit from the custom templates provided by the cloud library plugin.

Thank you!

Hello,

The Gallery shortcode is not a theme related shortcode. It is created by WordPress.
Please read this guide: https://codex.wordpress.org/Gallery_Shortcode

Thank you!

Hello,

Did you try to update your social counter plugin as the error message mentions?
Please access the theme plugins section and press the update button for all the plugins.

Thank you!

Hello,

Please check this guide: https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Thank you!

Hello,
The code works https://www.screencast.com/t/40DgGoqbJH6
But if it does not work for you, you may have errors in your custom css box. A big red X will hint you in. Do you have such a red X in your custom css box? That will break any code after it. IF you still cannot figure it out, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!