Hello marlonk,

Please notice that you can remove all the code which you do not use it but as you known, for each update the style.css will be in full version. So, another alternative for you would be to use the GZIP compression, according to this topic here -> https://gtmetrix.com/enable-gzip-compression.html

Thanks for your understanding!

Hello jauburn,

This type of error was solved in Newspaper 7.1. Please ensure that you are using the latest version of the theme, clear all your caches, purge CDN files if you are using the CDN system, clear server cache and test it again and check the results.

Hope this helps!

Thanks for your understanding!

Hello ivpt,

Unfortunately, please notice that our theme does not have such an option that offers you a simple way to add a new sort order for blocks, sorry! If you want to add something like that, notice that is not a simple task and you can only bring a new sort order only if you will add some conditions through code for this and if you are not an experimented person and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you! All the modifications should have done in td_data_source.php, like this -> http://screencast.com/t/fxANj6eN and then, in td_config.php core file you will have to declare your custom sorting, like this -> http://screencast.com/t/IqbPXLuHeH6 As you can see, this is not a simple task.

Thanks for your understanding!

Hi ivpy,

Thanks for your suggestion. In a future update, it is possible to implement this one but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello Florestan,

I guess that you are referring to the length of excerpts, right? So, please notice that you can change this from the Theme panel, Excerpts section for the module which is used for Block 22 (module 17), like this -> http://screencast.com/t/1SpT1OkH For more information about this feature, please consult here -> https://forum.tagdiv.com/excerpts-introduction/

Hope this helps!

Thanks for your understanding!

Hello kamoe,

Please provide your website URL so I can inspect it closer that behaviour.

Thanks for the message!

Hello Jakru,

If you want to replicate the background banner on the Travel theme, please notice that you should use a stretch ROW, parallax with Fade effect and image in Visual Composer, like this -> http://screencast.com/t/AP9FVC1SFP

Hope this helps!

Thanks for your understanding!

Hi colgate,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and FTP access so we can further inspect it closer your setup page. Also, provide the link of this topic so we can easily identify you.

Thanks.

Hello sdkakcy,

Unfortunately, this type of delay is happening only for Ios devices, on Safari browsers. This theme behaviour is happening due to exists some JavaScript code loading restriction and this cannot be avoided. Sorry for the inconvenience but at the moment we cannot do anything in this case.

Thanks for your understanding!

Hello SennaSempre,

Yes, you will have to register again, using a new username with the item purchase code which you have received when you bought the theme. You will follow the same steps which you have followed for your first register, but now, you will have to use another username.

Thanks for the message!

Hello amanshams786,

As you know, this type of plugin has not been added to the list of tested plugins with the Speed Booster. It has not been added there because this plugin was not tested with Speed Boster and therefore may be some errors between Speed Booster and AdSense plugin. Please keep in mind that by default, the Speed Booster will move to the footer the JS and CSS code of the theme and nowhere will not be automatically moved resources from another plugin, like AdSense Plugin. The issue might occur due to some interferences between these two plugins. Further, you will have to choose which plugin you use it or if you want to use both of them, you will have to make some adjustments through the code in order to bring good results but please notice that we cannot help you in this regard because we cannot provide support for untested plugins, sorry! If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello poporil,

Do you are referring to the content inline ad, right? So, please notice that Smart List 8 has already a spot for Ad which will be displayed at the top of the Smart List. Also, please notice that the Article Inline Ad is not working for smart lists but only for normal post template. So, if you want to add an inline ad, the only way is to add it manually using the shortcode for Custom Ad 1/2/3… Below, I gave you an example how this can be done, like this -> http://screencast.com/t/2OnwaxKc45Qj Before checking the results, please ensure that you have added the desired ad code into your Custom Ad 1 field, like this -> http://screencast.com/t/4osWKknFAvmk The result you should see here -> http://screencast.com/t/0LEQaGAl

Hope this helps!

Thanks for your understanding!

Hello jeppesoe,

Unfortunately, our theme has not been tested with this type of plugin and we have no idea about the theme behaviour with this type of untested plugin, sorry! You should try to use this plugin and see how it will work for you with our theme.

Thanks for your understanding!

Hello gili,

I have inspected your website and I saw that your ad is looking good, now. Please notice that you encounter some problems with the position of your ads because you are using the RTL mode and the theme has not been designed to be used in that mode, sorry!

Thanks for your understanding!

Hello Mayali,

Here is talking about the Mega Menu feature. Please try to read more carefully our documentation and set your mega menu according to the documentation here -> https://forum.tagdiv.com/mega-menu/

Thanks.

Hello Larshell,

Please send us an email at contact@tagdiv.com so we can know your email and during tomorrow we try to find and give you a solution which helps you to know where was activated each license. In the future will improve this way in our theme. I have added this suggestion to our list of improvements and we hope to implement it as soon as possible…here I am referring to a system which displays the item purchase code in your theme panel…when you enable the theme.

Thanks for your understanding!

Hello iNBishkek Magazine,

Even as you say in the first part of your response, you have not encountered any problem with the subdomain of inbishkek.com, even with lazy load effect enabled, right? Why your subdomain works fine and the main theme, not? Surely, exists some differences between these, and to the other hand, these could be related to your untested plugins that even if it are inactive, all of these can influence the proper functioning of the theme. Please send us an email with your log-in information (wp-admin) so we can further inspect your setup page. In this regard, I cannot help you if you will do not provide your credentials.

Thanks for your understanding!

Hello GadgetViper,

Please keep in mind that this case is not theme related but only WordPress related. First of all, you will have to check the security of your website, also you can try to use some plugins with this functionality (for example -> Wordfence in Learning mode) and also, you should check this topic here -> https://codex.wordpress.org/Hardening_WordPress.

Thanks for your understanding!

Hi Phen,

If you want that your Big Grid Slide to display more posts through sliding, please notice that you will have to increase the post limit from the Block Settings, like this -> http://screencast.com/t/vJLsFKkvvaB

Thanks for the message!

Hello yogeshc881,

If we are talking about the same site with same content, it is not necessary to uninstall the theme from the primary site.

Thanks for the message!

Hello humans,

Try to update the theme to the latest version of it (Newspaper 7.4) and also, update the required plugins (Visual Composer 4.12.1 and Social Counter 4.1). Check your system status and increase the parameters to the higher value according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), FTP access so we can further inspect it closer your setup page. Provide the link of this topic so we can easily identify you.

Hope this helps!

Thanks for the message!

Hi PhilCreighton,

If your problem is still there after these steps, please send us an email at contact@tagidv.com with your log-in information (wp-admin) so wee can further inspect it closer your setup page. Provide the link of this topic so we can easily identify you.

Thanks.

Hi Donald,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the latest version of required plugins, clear all your caches, purge CDN and test it again. If these settings still no appearing, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Hello loano1,

I am glad that you could solve the problem. Also, please notice that until now we have not encountered any problems regarding on Block 14 on mobile mode. This has been tested on my side and everything seems to work as properly.

Thanks for the message!

Hello Rafay Raheel,

Unfortunately, I cannot access your website, sorry! First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDEN files if you are using the CDN system and try it again. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link of this topic so we can easily identify you.

Thanks for the message!