Hi,

First of all, please make sure that your theme update was correctly made via FTP way and all of the steps was strongly correctly checked in order to achieve better theme results. After this, if the problem persists, please check the following useful guide from here ->
https://forum.tagdiv.com/tagdiv-composer-not-working/ to see the major reasons for this error. Also, I recommend you to make a new install at a subdomain for testing where you can make some tests with the latest version of the theme and which also do not affect your live website. After you have followed all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup configuration page. Also, provide there the link of this topic so we can quickly identify you.

Thank you!

Hi,

Unfortunately, I do not exactly understand what’s your request, sorry! Please provide more details about what exactly you want to achieve so I will be able to provide a more accurate response. Also, you can provide some useful screenshots of your problem.

Thank you!

Hi,

If you want to display the modified date to your modules on the block, please note that you will need to enable the function from here -> https://www.screencast.com/t/qkeKW85wMd and also, if you want to have the same functionality on the posts, you can do this with a Cloud Template for single which will then apply to all of your posts. Also, if you want to translate this string with another one, you will need to change the name of it from here -> https://www.screencast.com/t/nMYPExpAG7W

Hope this helps!

Thank you!

Hi,

I have checked your screenshots and your website and I saw that you are using some untested plugins which might break the theme functionality. Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after you have followed these steps, please let us know.

Thank you!

Hi,

I have checked your screenshots and your website and I saw that you are using some untested plugins which might break the theme functionality. Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after you have followed these steps, please let us know.

Thank you!

Hi,

Please check the file from here -> https://www.screencast.com/t/xA6stHlt

Thank you!

Hi,

In most cases, that error appears when your system status parameters are not enough increased. Please check the documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, for more details about that kind of error, please check here -> https://www.lifewire.com/500-internal-server-error-explained-2622938 If the problem persists, please let us know!

Thank you!

Hi,

I have checked your website and it seems that is looking great for both languages -> https://www.screencast.com/t/Ek4oGouTf. Please ensure that your WMPL plugin was correctly installed and set up according to our documentation from here -> https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hi,

I have checked your website and I saw that you are using the Mobile Theme plugin. Please, note that plugin has special functionality for the mobile articles and pages and that’s why you did not bring the blocks on mobile and some of your pages are empty on mobile. For more details about the mobile theme functionality, please check the documentation from here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if you do not like the mobile theme functionality, you will simply disable it from the P{lugins section and the theme will be automatically switched to the general responsive mode.

Thank you!

Hi,

Please note that our theme only uses the default RSS functionality for that section. As a quick solution, you can try to add the taget=_blank like this -> https://www.screencast.com/t/AOPNwdQ2bE Also, if is not what you want, you can try finding another plugin for RSS which gives you more settings that the default one.

Thank you for your understanding!

Hi,

I have checked your website and I saw that you have set up another main menu background for that section. So, it seems that your style is loaded later and that’s why you bring that flash. Try to add your code inside the script tags into your Google Analitycs section, like this -> https://www.screencast.com/t/mYyCTTvljMzl and that rule should have to be firstly loaded in the header and therefore, the flash should not be there.

<style>.td-boxed-layout .td-header-style-3 .td-header-menu-wrap, .td-boxed-layout .td-header-style-4 .td-header-menu-wrap, .td-header-style-3 .td_stretch_content .td-header-menu-wrap, .td-header-style-4 .td_stretch_content .td-header-menu-wrap {
background-color: #5a6d5b !important;}
</style>

Hope this helps!

Thank you!

Hi,

Please note that we do not have a special and mandatory size for images but generally, we recommend using HD images for better theme results.

Thank you!

Hi,

Please note that our theme uses some blocks which displays the images on the frontend. All of these modules use more thumbnails, according to the block used by you. All of the available thumbnails of the theme might be found here -> https://www.screencast.com/t/H8BnyntmRw Also, you can regenerate all of your images using the Thumbnails Regenerate plugin or Force Regenerate, like this -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

Please note that the parallax functionality affects the background of a row as you can see here -> https://www.screencast.com/t/DTVMzm6OS7Ex If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

I have checked the Search functionality on AMP and it seems to work as expected, as you can see here -> https://www.screencast.com/t/zJkL4mYKBO0U Please ensure that you have correctly set up the AMP functionality according to our documentation from here -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ If the problem still persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your set up page AMP configuration and also, so we can provide a more accurate response.

Thank you!

Hi,

Yes, please note that the Newspaper theme update brings a change for the theme implementation. Most of the theme files were moved into the tagDiv Composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ First of all, please make sure that you have updated the theme to the latest version of it which is Newspaper 9.7.4 because in that update, we were improved the Child Theme functionality and this should works as expected, if the child theme will be used and customized according to our documentation from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

Unfortunately, please note that our theme does not have any such an option for this, sorry! If you want to display some videos on your website, you will need to use the Playlist element from our TD Composer and also, if you want to create a gallery, you will need to use the tagDiv Gallery functionality, according to our documentation from here -> https://forum.tagdiv.com/gallery-2/ -> https://forum.tagdiv.com/video-playlist-2/

Hope this helps!

Thank you!

Hi Voogia,

Please send us an email at contact@tagdiv.com with your log-in information so we can take a closer look at your set up configuration page. Also, provide there the link of this topic so we can quickly identify you.

Thank you!

Hi,

Check this option when you try to import an image from Media Library -> https://www.screencast.com/t/BrDEtBul If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

Please note that our theme is fully responsive and that’s why, on mobile, the layout of the grid is different than the desktop version, as you can see here -> https://www.screencast.com/t/e6tu9p6qQn1v If you want to request your desktop version on the mobile devices, please note that our theme does not have any such an option for that but only if you will find such a plugin with this functionality and check how it works. You can take a look over the next useful guide from here -> https://www.youtube.com/watch?v=F8qokn4vLew

Thank you!

Hi,

The correct source for the Ad Code should have to look similar like below. Did you have tried this?

<div class="td-all-devices"></div>

The result is here -> https://www.screencast.com/t/FlVO4QQFuua

Please note that your custom ad code should look like as I have pointed you above. If you add another class, this banner will not work as expected. Please check our documentation from here -> https://forum.tagdiv.com/newsmag-using-other-ads/ to see how your custom ads should be created. If you have any questions, please let us know and also, provide more details.

Thank you!

Hi,

In major cases, that problem appears when the theme was not correctly installed! Before this migrating, we recommend making a full backup to your database to avoid losing all of your data and then, install the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, for more details about appearing of this problem, please check the following topic from here ->
https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/ because it might be useful for you.

Thank you!

Hi,

Thank you for your kind words! I am glad to see happy customers!

Best regards!

Hi,

I have checked your website and I saw that you are using the pagebuilder + latest articles + post pagination page template. So, if you want to edit that section, please note that you can dod this from the panel, when you edit the page, like this -> https://www.screencast.com/t/AMiSrmxXyaX or if you do not like it and want to remove it, you should simply switch to a default template. For more details about our page templates, please check here -> https://forum.tagdiv.com/newsmag-page-templates/

Thank you!

Hi,

Unfortunately, I feel sorry if you are facing this issue but please note that if your site migration was correctly made, you should have been encountered any such issues, sorry!
Please check the following useful guide where you can see how exactly you can migrate your website to another hosting provider, using the WP Duplicator Plugin. Read here ->
https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/

Thank you!