Hello,

I feel sorry if you are facing some problems with our theme! I have made some tests on my website, using the password-protected pages and it seems that everything is working well, without any problems. We have received your email and we have already replied to you there. Let’s continue the discussion there.

All the best!
Thank you for your understanding!

Hi,

Replied here -> https://forum.tagdiv.com/topic/error-in-template-header-36/#post-331004

Thank you!

Hi,

I have done some tests on my website but I cannot replicate this error. The importing of this cloud template seems to work as expected. I suspect this problem comes from your hosting provider which might do not have enough memory and that’s why that error appears on the frontend when you try to import a demo. I suggest you consult your hosting provider and request to them to increase your system status parameters to be according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, if the problem persists, try to change the hosting provider to another one. You can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup configuration page.

Thank you for your understanding!

Hi,

If you are using some untested plugins, please remove them and leave just to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate.

Thank you!

Hi,

I have made some tests on my side and the Social Counter seems to works as expected. Please ensure that you are using the latest verso of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate.

Thank you!

Hi,

Please note that both elements do not appear if you have enabled both page builders, like WPBackery and TD Composer. This decision was taken to avoid the conflicts between these page builders when both are active, sorry! You will need to disabled the WPBackery if you want to use these elements from TD Composer, otherwise, you will need to use only the WPBackery to create your pages.

Thank you for your understanding!

Hi,

Try to change the width and height parameters from the iframe code when you take the embedded code from the YouTube -> https://www.screencast.com/t/3aHWowiRbE

Thank you!

Hi,

Sorry but I do not exactly understand where is the issue on this website -> http://www.dailyglad.com/passenger-sits-down-at-public-piano/ I have checked it the section with the YT embedded and the video seems to works as expected, as you can see here -> https://www.screencast.com/t/ExqQ0VApJm
Please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

There is no API key inside our documentation because you will need to create a free account in order to get a unique API key. Please check the guide from here -> https://forum.tagdiv.com/weather-widget-newsmag/

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! You can only disable the mobile theme for your homepage if you want but please note that option is available only at the latest theme version which is 4.9.1. Also, there you will find some options regarding the Mobile theme layout.

Hope this helps!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! If you want to hide them you will need to use a bit of CSS code for that. Use the code below and place it in Theme panel -> Custom CSS area.

@media(max-width:767px){
.td-category{
display:none;
}
}

Thank you!

Hi,

Please carefully check the path from the above image if you want to find the video support file. Check again here -> https://www.screencast.com/t/VZbpjUN5qpd

Thank you!

Hi,

1)Unfortunately, the theme does not have any such an option that allows you to change the height for that Slide element, sorry! Another alternative, in this case, would be to use the banner images for this element which has a lower height size because that block uses the auto height functionality. Also, if you want to have a slider with more options you can try using a plugin with this functionality or try to use the Revolution Slider which is a more complex plugin with a lot of features.
2)You should use the Flex Block and customize it to looks like Block 7 because using this you have an option that allows you to enabled or disable the author field, like this -> https://www.screencast.com/t/EKpcOjmdk
3)Unfortunately, the theme does not have included the Flex Block inside the Widgets section, sorry! You can use the Flex Block on the sidebar if you are using the TD Composer and split the row into 2 columns. Another Alternative in this case, if you want to include the Flex Block in Widgets section, you can create and customize it into a page and then, take the code from there and add it inside a text with title element from the Widgets section, like this -> https://www.screencast.com/t/QZ7JdK2W7d

Hope this helps!

Thank you!

Hi,

If you want to edit the theme core files corresponding with video file support, please check here -> https://www.screencast.com/t/YPBky9VWcxb

Thank you!

Hi,

First of all, ensure that you have correctly installed and updated the theme to the latest version of it. I have checked on my website and that setting is there but please note that’s available only on Gutenberg editor, like this -> https://i.imgur.com/q89qm44.png.

Thank you!

Hi,

Please send us again an email at contact@tagdiv.com where you need to add the link of this topic so we can quickly identify you.

Thank you!

Hi,

If you want to use AMP auto ads, please enter the auto ads code like this in the theme panel dedicated section – http://prntscr.com/nztn70 and there should be no problem. No need to do or add anything else, just the ad code as mentioned.
In their documentation, they mention adding a script in the head
– https://amp.dev/documentation/components/amp-auto-ads but this is not required, the theme will add it automatically.
If you do not want to use AUto AMp Ads you can add the source ads inside the Mobile Theme Ad files from here -> https://www.screencast.com/t/xSXfTLpBNDB to specify where exactly you want to display your ads.

Thank you!

Hi,

In major cases, this problem happened due to an inappropriate theme installing. First of all, please ensure that you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ After you have made this, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at it.

Thank you!

Hi,

It seems to be strange! I have made some tests on my side and the Classic Facebook button work as expected and it is still there -> https://www.screencast.com/t/TpJCviCn19 Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup configuration page.

Thank you!

Hi,

Unfortunately, this functionality was getting rid out! If you want to have any access to this functionality, you will need to use the a single template where you can add this functionality with TD Composer from the Cloud Template Library.

Thank you!

Hi,

Please provide your website URL and also, provide more details about what kind of background you want to change so I will be able to provide a more accurate response.

Thank you!

Hi,

I have checked your website and I saw that you have added a custom border at your header container and that’s why, on some devices, the ad spot falling down. You need to remove it with the code below:

.td-header-container{
border:none!important;
}

Also, if you want to keep that border, you will need to add your code in the Advanced Custom CSS code section from here -> https://www.screencast.com/t/NFdEJzR6J Also, please note that when you add this border, practically you will add 1 px for both directions (left and right) and also, you will increase the width with 2px and that’s why your header will look broken.

Thank you!

Hi,

I have checked your website and I saw that you are using the Smart List 2 for your post articles and mobile theme functionality. Please note that plugin change the style of the theme on mobile and that’s why you bring another layout than the desktop version. The mobile theme plugin has been designed to be very fast and that’s why the layout is different. Checking your source page, I saw that you are using the Newspaper 9.7.3 which is not the latest version of our theme. In the latest update, was introduced a new option that allows you to turn off the Mobile Theme for a specific page if you do not want to use it on that. I suggest you update the theme to the latest version of it and try to activate this option for that page and then, for this one you will bring the desktop version layout for smart list 2 which looks the same on both devices. -> https://forum.tagdiv.com/wp-content/uploads/2016/01/DISABLE_MOBILE_THEME.png For more details about this option, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

Unfortunately, the theme was not tested with that plugin and also, we cannot say for sure if it will work or not an expected with our theme, sorry! Please note that you can use the tagDiv Slide Gallery according to our documentation from here -> https://forum.tagdiv.com/gallery-2/

Thank you!

Hi,

This button appears only on mobile devices because on desktop this button is hidden.

Thank you!