Hi,

Please note that TD Composer does not appear on Menu on dashboard from here -> https://www.screencast.com/t/HYhFwv6F5Tl This plugin button functionality appears when you edit a page like this -> https://www.screencast.com/t/mSx7pTcQ6t8 This is our page builder and if you want to check more detials about this, please read the following useful guide from here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ If you have any questions, please let us know.

Thank you!

Hi,

Please provide some useful screenshots with your desired changes because I do not exactly understand what you want to achieve.

I look forward to helping you!

Thank you!

Hi,

Also, please send us an email with your credentials so I can investigate it closer your wp-install configuration and also, so I can try to activate that plugin on your install.

Thank you!

Hi,

I have checked your website and I saw that your numbered pagination does not work on the category template. It seems to be strange because I have made some tests on my website and it seems to works as expected. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thank you!

Hi,

If you want to add a background image to your header section, please note that you should use the code below and place it in Theme panel -> Custom CSS area.

.td-header-header{
margin-top:5px;
background-image: url(http://192.168.0.178/Spitzu/wp-content/uploads/2019/06/p3.jpg);
background-repeat: no-repeat;
background-size: cover;
background-position: center center;
}

The result is here -> https://www.screencast.com/t/OQM3UPRJ4Ng

Thank you!

Hi,

Please make sure that you are using the latest version of the theme and the plugin installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, please provide more details about your encountered error so I can identify it because it is not clear enough where exactly the TD Composer does not appear.

Thank you!

Hi,

This is the footer menu. If you want to make some changes over it you will need to check your Menus section from the WordPress and edit the menu from there, like this -> https://www.screencast.com/t/TvQM1KUT2

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can check your homepage when I’m logged in.

Thank you!

Hi,

Try these options from the ROW settings -> https://www.screencast.com/t/LhKaTNY9Mp3 If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Hope this helps!

Thank you!

Hi,

If you want to add some custom images at the top of your post title, you will need to edit the post template in order to achieve that. As an example, if you are using the post template style 1, you will need to edit the loop-single-1.php like this -> https://www.screencast.com/t/lLuxExQH If you made this change, please note that image will be the same for all of your posts which uses this post template.

Thank you for your understanding!

Hi,

I have checked your website and I saw that your ads are not displayed at your website, as you can see here -> https://www.screencast.com/t/UNJF4VCwJkY9 Please make sure that you have correctly added the ad code in the theme panel, according to our documentation from here -> https://forum.tagdiv.com/newsmag-header-ads/ Also, please note that you can try to add the ad code inside a simple post content and check if it works or not. Also, you can do this with a default theme.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your set up configuration and also, so I can try to make a fix for that until the update.

Thank you!

Hi,

It seems to be strange because I have checked your website on Chrome on MAC and the header ad seems to be there, as you can see here -> https://www.screencast.com/t/CQ1Q9meY

Thank you!

Hi,

Please note that our mobile theme has been designed to be very fast and that’s why this cannot be customized very much. At the moment, the layout of the mobile theme is simple and for more details about this functionality, please check here -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ On the homepage, you will get the first grid with the featured posts and the second section will displays you the latest articles.

Thank you!

Hi,

In the latest section of your website should appear the latest posted articles from you. -> https://www.screencast.com/t/jvuqEdT4Z0GE Please provide more details about your latest post and where you want to display it. Also, if you need more assistance, maybe would be good to send us an email with your wp-admin credentials so I can make some tests with a new post.

Thank you!

Hi,

Use the code below and place it in Theme panel -> Custom CSS area.

.widget_text .block-title > a, .block-title > span{
background-color:#006600;
}

The result is here -> https://www.screencast.com/t/dwtfRO7NY

Thank you!

Hi,

In major cases, that problem appears when the theme was not correctly installed! We recommend making a full backup to your database to avoid losing all of your data and then, install the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, for more details about appearing of this problem, please check the following topic from here ->
https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/ because it might be useful for you.

Let us know how it goes!

Thank you!

Hi,

I have checked your website and I saw that your single images were created with WPBackery and also, the TD Composer is used on your website and that’s why these elements become broken. Please note that we will make an update soon to fix this problem, sorry! Please check our Envato official page and update the theme when this will be released.

Thank you for your understanding!
Best regards!

Hi,

First of all, you will need to check the homepage set up and what kind of posts should have to be displayed in that section. Please provide your website URL and more details about your posted articles and where exactly this should have to be displayed so I will be able to provide a more accurate response.

Thank you!

Hi,

I have checked your website and the Header Ad seems to be there as you can see here -> https://www.screencast.com/t/fJW9Dhj8Th Clear all the caches, purge CDN file and check the results.

Thank you!

Hi,

Please note that our tagDiv Cloud plugin should work as expected without any problem and also, you should not bring any issue if you are using that plugin, sorry! This is a built-in plugin which is required to be used with our theme. Please check your system status parameters, increase all of them according to our documentation, enable that plugin and check the results. If you have any problem regarding this case, please send us an email at contact@tagdiv.com with your wp-admin and CPanel so we can take a closer look at your setup configuration page.

Thank you!

Hi,

I suppose that you are using the Pagebuilder + Latest Articles + Post pagination template for your homepage right? If you want to edit that section, please note that you will need to edit the page and make the changes from here -> https://www.screencast.com/t/KWpSjp3iQx -> https://www.screencast.com/t/TKOLPyzRMwu If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi Barbara,

Unfortunately, we do not recommend too much to update the theme via such that plugin because it seems to have some delays regarding on the version of the theme and also, it is possible that update to not be correctly made. Our strong recommendation is to update the theme via FTP way because this is the healthy way to update the theme.
Our list of the available blocks can be found here -> https://demo.tagdiv.com/newspaper/block-1/

Thank you!

Hi,

If you want to remove the featured image from the top of your post articles, please note that you will need to set up the Single Template Style 5 which do not display the FEatured image at the top of the post articles. For more detail about this, please check here -> https://forum.tagdiv.com/design-post-pages-using-default-templates/

Thank you!

Hi,

This seems to be a caching problem from what you have described me but also, it seems to be strange because the settings will return to the initial setting. Please try to clear all the caches, purge CDN files and also, ensure that your WP Super Cache plugin is set up according to our documentation from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ If the problem persists, please let us know and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at this section. Provide there the link of this topic so we can quickly identify you.

Thank you!