Perfect! Thank you very much for the help! 🙂

Kind regards,
Jan.

Hi Anamaria

I managed to solve my issue and edit my sticky header. It looks like I was already editing the sticky header and it always overrode my main header, or my main header was so big, the it didn’t show enough place to edit the sticky header.

As always, thanks for the prompt support!

Kind regards,
Jan.

Hi Anamaria

I sent an email to contact@tagdiv.com with admin access credentials.

Kind regards,
Jan.

Hi Anamaria

I can provide access, though I have already cleaned up the conflicting plugin and its settings. The issue I posted above is not entirely reproducible any longer. When I install and activate the plugin now, the small reproduction scenario I had in my YouTube video loads the composer correctly. So perhaps it was related to a specific setting in the AIO SEO plugin.

However, my single post cloud template still breaks and fails to load (when the AIO SEO plugin is active) with the following message:

Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue.

If you’re still interested in investigating that issue, I’m happy to provide admin access.

Kind regards,
Jan.

Thank you for your response. It looks like it was the AIO SEO plugin that was causing the issues. Disabling it made the Tagdiv Composer work again as expected.

Kind regards,
Jan.

I think it’s related to one of our plugins again. Disabling all plugins except those of TagDiv makes it work again. I’ll report back which plugin was the culprit.

In case the console log might be of use, you can find it here: https://pastebin.com/ywF7DNBu

Hi

It’s been a few months since the start of this topic, and we experience the same problem. Once our Instagram (business) account has been linked, the follower count is fetched and that number is shown indefinitely. The widget doesn’t update the follower count dynamically. For example, when linking, our follower count is 1749, and while we’ve grown a few followers over the week, the widget keeps showing that value.

The only way to update the counter right now is to unlink and re-link the account in the theme panel’s social API settings. It would be nice if the widget would either dynamically fetch the follower account each page reload, or perhaps check every day or so.

Our site is using WP Super Cache, but that doesn’t seem to change much because invalidating the cache still keeps showing the wrong amount of follower count.

Kind regards and thank you!

Hi Calin

Thanks for the suggestion of the revolution slider. I wasn’t aware of this component so I’ll take a look. 🙂

Kind regards,
Jan.

Hi Calin

Thanks for getting back to me. I’m not sure what you mean with ‘if the response version is used’. I’m not entirely sure what you mean with a mobile page template either, as our issue is in the header, and not with a specific page or post template. I’ve attached a video that showcases the issue: https://youtu.be/ywrgYEud1pE

Unfortunately using the mobile theme plugin is not an option either, as it also has a problem where it doesn’t use the right localization: it always shows up in English while we’re hosting a Dutch site. So it’s not adhering to the WordPress site settings on that front.

Thanks in advance!

Thanks! Looking forward to the update! 🙂

Hi Bettina

I found what you mean! Thank you. I wasn’t ware that the image selector of the TagDiv composer also had options per selected object. I was looking in the media library-section of WordPress itself. Issue resolved. 🙂

Kind regards

It got resolved for me as well. I didn’t have to de/re-activate plugins though. I think some back-end change got pushed that broke the API and is now either fixed or reverted.

In any case, I can continue to develop. 🙂

Chiming in here that the templates are not loading on my end either.

Perfect! Thank you for the quick and effective help!

Have a nice day!

Hi Anamaria

It seems like this plugin is the culprit: https://wordpress.org/plugins/media-credit/

It allows to add credits below an image. I’ll have to look into how we can still provide image credits. Is this, by any chance, something the Newspaper theme also supports?

Hi Anamaria

Thanks for the suggestion! It seems like it’s indeed a plugin conflict. I’ll do some testing for which plugin causes the issue and report back.

Hi Anamaria

Thanks for the response, but none of those seem to work. I’ve attached a video that displays the issue: https://youtu.be/l-rKwFFpYhk

I tested the theme on our live website, and the same problem occurs.
This is hosted on One.com, with WordPress 6.1.1, Apache web server on PHP 8.0.27.
All required environment parameters for the theme show green as well.

• This reply was modified 3 years by juniordiscart.